Very friendly and helpful staff, good facilities, great view from the terrace and breakfast/tdining room and the swimming pool over the Lago Lugano. We had a room without balcony but view. The room was clean and simple but functional. Breakfast is good and sufficient quantity for outdoor activities. The hotel is at a great location for activity holiday but also as a stop over from Italy to northern Europe, and has covered and secure parking. The restaurant associated with the hotel offers great pizzas and is mostly frequented by the locals, which is always a good sign. Great value for money.