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“Tranquility” 5 of 5 stars
Review of Four Seasons Resort Bali at Sayan

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Four Seasons Resort Bali at Sayan
5.0 of 5 Resort   |   Sayan, Ubud, Bali 80571, Indonesia   |  
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Ranked #1 of 2 hotels in Sayan
Singapore, Singapore
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Tranquility”
5 of 5 stars Reviewed January 4, 2014 via mobile

We stayed during the NY period after a hectic time at W Semanyak, we wanted some chill time in Ubud. Altho we have visited this resorts a few times, just for a drink, this time we stayed for three nights in a Riverfront villa.

The good:

Stunning landscaping & architecture in the resort
Villa 21 located right next to the river provided a peaceful sound track
Lots of nature all around providing a wonderful forest symphony
Great expresso machine in room
Most staff call you by name
Very friendly towards our five year old son
Amazing fully equipped villa
Great spa
Good quality food
Very peaceful & tranquil during the night

The bad (not really bad, more like development areas)

Can't really note anything significant, but if I had to try, I guess the following:

Lots of stairs and windy roads (sometimes poorly lit at night) to get to restaurants in main building.
Quite a work out to walk up to reception!
Some staff confusion over breakfast room service, concierge services and the Bar but all put right quickly. Perhaps more training for the newer staff members would help.
Bathroom amenities, shower gel, shampoo etc not too fragrant, I guess for ecological reasons?
Not much to do after dark. No buzzing bar or live band etc. perhaps more entertainment needed on a Friday or saturday night?
Plunge pool in villa was a little small when compared to the W resort.
An authentic pizza oven serving pizza would be great.
Villa should be ready at check in time. We arrived at 2pm and had to wait in bar until 3pm for villa to be ready. But we were given drinks to compensate, so all good!

The summary:

Uday and his team run a tight ship in this impressive resort and as such the experience is hard to beat, putting this resort in my top 3 in the World. Hats off!

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, January 7, 2014
Thank you for your comments. More importantly, thank you for being fair. Your comments about the bar and the liveliness of the place is duly noted and rest assured we will work on making improvements and bring life to the Jati Bar. Unfortunately, with the stairs and the size of the pool, I have less control and cannot do anything about it for obvious reasons. I agree it is quite a work out from the villas to the reception areas, but it's a nice walk and the grounds and landscaping make it worth the stroll around the resort.

Thank you for personally commenting on running a tight ship. I am fortunate to have a wonderful team that makes it happen.

Look forward to welcoming you back in the future.

Sincerely
Uday
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Perth, Australia
1 review
5 of 5 stars Reviewed December 30, 2013

This was our eighth stay. We stayed in a riverside villa and my mother stayed in a suite close to the main restaurant and spa. This is an outstanding resort. It is quiet, the resturant is exceptional and the satff are the best I have ever dealt with. The villas and suites are gorgeous. Stay here if you want to be treated to first class service, and if you want relax and enjoy the peace and quiet and beautiful surroundings of this part of Bali. It doesn't get much better than this.

Room Tip: Villa 21 and suite 107.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, January 7, 2014
Thank you once again for making this your home and staying with us time and again. It's always a delight to welcome guests back, especially when they return with families. It was an absolute pleasure to have your mother stay with us and get to know her.

We look forward to welcoming you back in the not so distant future.

Have a wonderful year ahead.

Sincerely
Uday
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Singapore
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 28, 2013

My husband and I have been making our pilgrimages to Bali for the past consecutive 7 years. And we only stay in villas- in seminyak, sanur, Ubud and Amed. River, views of the oceans with an endless horizon, sunset and sunrise views, padi field and even volcano views etc, name it we'd probably have had the opportunity to experience it. And God knows we've had our fair shares of fails, hits and misses!!

While travellers collect postcards or souveniers, we "collect" villas and good food. If you're like us having stayed in 20 or so different villas in Bali and eaten in every possible warung and restaurant featured on TA then maybe this review could be helpful.

Here's a bullet point review (although a lengthy one!) On the essentials when planning your memorable stay in Bali. Or Ubud for this review:

1. Lobby, Drop Off / Pick up point, Security and general landscaping / Compounds.

- Chilled bottled water, umbrellas and scarves provided and there is always a very eager to please and attentive staff to help. OK most of the better villas provide that so nothing short of expectations. All of the staff during our stay addressed us by our first or last names. Come on! Now that's something we didn't receive as guests staying in the club / presidential suites in other 6 star hotels!
- For rainy (or lazy days) a golf buggy is always just a call away. Again with staff addressing you by name and always helpful.
- Padi fields, a vegetable garden and fruit trees are conscientiously planted around the resort compound which really added to the whole "holistic-resort" feel. OK to some may be not impressive enough. BUT all the staff AND even the gardeners will stop their tending to greet guests with a nod and smile, some with palms to their chest.
- I have to agree with 1 reviewer that there is a lack of balinese influence in architecture in the resort (ie: as opposed to to the Gangsa in sanur or Villa Natura and others in Ubud) but the graciousness and sincerity of the staff and being in such close proximity to the Ayung River and it's natural wildlife really reminded us why we chose the Four Seasons as our choice accommodation for our 6 nights in Ubud.
- Security checkpoints have the usual canine companion and guards in uniform with the mirrors to check the under carriage of every passing vehicle. Yes including their own shuttle. Most of Bali's better known restaurants and clubs already have this SOP but at the Four Seasons even the guards greet you with palms to their chests before and after their search. Some even say "Welcome Home!" Awwww....
- The suspended bridge from the pick up / drop off point leading to the reception (overlooking the forest and river) is no doubt impressive. Taking the walk with the grandeur of the suspending lotus pond in the background is one of the little details to psyche you up for an experience to follow.

2. Concierge, checking in and out and the reception in general.

- EVERYONE spoke and understood decent to perfect English. Even the driver for the shuttle and the golf carts (which we called and were promptly at your doorstep with a smile and the warmest of greetings) OK, maybe not impressive enough to some since Balinese people are already so friendly. BUT at the Four Seasons Sayan it really feels like chatting with an old friend. Everyone was extremely attentive and addressed you by name. The staff are extremely well trained and easily picked up signals from us. Ie: if we needed more information on a particular restaurant or warung outside of the hotel, transport, etc. Additional activities arranged by the hotel not included in the itinerary booklet given to all guests. Even details on the culture or the landmarks, scenery and places of interests were readily shared with such passion and knowledge which you would probably only get from a paid tour.
FYI: complimentary shuttle service from hotel to Ubud central is available from 9Am to 5pm at every 2 hour intervals. Yes, the last shuttle may not be convenient for guests wanting to have dinner outside the resort but concierge will tell you they can arrange private transport with the hotel at $ USA 25/Hour or with a local driver (Sayan Taxi) at only IDR 50,000 PER trip to town.
- Because the local drivers were arranged by the hotel, all unpleasantries with haggling over prices, taking the wrong route, etc were completely non existant. Hourly rates are only IDR 90, 000. Yes a small fee to pay for the convenience and as mentioned not having the unpleasantries of hidden costs and frustration at drivers taking traffic heavy routes.
- welcome drinks not the best we've had but we did get a bouquet of calla lilies n a welcome cake waiting in our villa (#20) as it was our honeymoon. Nice touch since most places offer the usual petals in tub, bed, private pool, folded towels into animals, etc. ;-)
- For lesser than the price we pay at four seasons, some villas offer a complimentary wine bottle. That would be nice. ;-)

3. The Ayung Terrace and Riverside cafe (dining at the resort)
- prices are RIDICULOUSLY Expensive. IDR400K for a main beef Rendang dish with rice and sambals. Taste is decent, not the silly sweet spicy tastes nor cooking styles most restaurants adopt their dishes to suit tourist taste buds. The Indonesia food we had generally had a "home cooked" taste and feel to it so the 5 star / "Michelin" price tag definitely was not justified. IMHO.
- Ordered a Wagyu steak the next day but could have sworn it was a very average piece of tenderloin which lacked the beefy, fatty, melt in your mouth goodness which was expected from a Wagyu.
- The scallops were good though.
- Breakfast is buffet style, continental with limited pastries, muffins, cold cuts, cheeses, cereals, salads, etc. Honestly nothing fantastic. Pancakes were good. The fluffy type and not the dense, chewy kinds some villas offer.
- Korean and other breakfast options are also available but we weren't too impressed from our prior dining experiences to try.

4. The gym aka the spa
- The equipment and environment of the gym was nothing short of expectations with the usual assistant ready to offer guests a cold / fresh towel, and water.
- cardio stations overlooking the forest and greenery.
- equipment is decent. Small free weights corner, 1 multi cable machine, 1 chest machine, etc.
- After our workout we helped ourselves to their ginger and red rice tea while taking a dip in their heated jacuzzi / pool.
- Changing rooms smelt so lovely, peppermint I think, with lockers, kimonos and slippers to shower and change into if, like me, I was in sweaty gym attire. Sauna is available too with the usual full amenities like what you already have in a private gym club. Ie mouth wash, hairbrush, etc etc.
- lobby with a couple iMacs for free surfing (I think?) and a printer next to the gym are available.

5. Finally, the VILLA itself!
- We stayed for 6 nights at Villa #20. It was unreal. Being serenaded by the occasional cicadas, and constant rolling sounds of the Ayung River with both its natural and "artifical" wildlife. (White water rafters) ha ha! Spotted the occasional fireflies. If you're only used to wildlife on the tube then do yourself a favour and stay in a hotel room or skip Ubud altogether. We had our "pets" which were a couple of huge gheckos, froggies, the most unusual moths, spiders and beetles visiting us. BUT don't worry, they usually hang around the plants and trees surrounding the perimeter of the villa.
- Amenities included other than the usual stuff were an Illys capsulated coffee machine, individually packaged hair pins n bands, nail clipper, bath salts, (nice n new) universal adaptors, AMPLE sockets around the villa (EXCEPT THE BATHROOM?!)
- Day bed and sofa with their own canopys were comfortable. Another impressive touch was how quick they were to change the sofas which were damp from the rain when requested. In fact, I recalled never being denied of a request no matter how unusual. Ie: I requested for all the pool lights and perimeter lights to be switched off as I wanted to see the stars and catch the fireflies. And it was done! *snaps fingers* just like that! ;-) Oh even bringing my own bottle of wine down to the bar to watch the traditional dance programme.
- Bar fridge is not as cold as I'd like.
- But ice was always replenished and readily available upon request in the tumbler.
- Fiji and imported water is chargeable in the mini bar. And complimentary aqua bottles are replenished daily. Ask for big 1Ltr water bottles and those are provided in a jiffy and FOC. So didn't understand why some guests faulted the hotel based on this aspect. Plus it's Aqua brand and not Club which I personally find the taste to be rather funky.
- incense sticks provided.
- in villa spa menu too where they would prepare a soak off in your own private villa.
- not 1 but FOUR different types of pillows are available upon request. Details in the pic attached with this review. Bed with the (9-inch?) Mattress top was too soft for me but my partner loved it. Maybe there could be an option for a firmer bed?
- Of course there's turn down service.
- we spent Christmas there so had a pleasant surprise when we came back and there was a sock full of goodies and on the last night we received a hand written card with petals on the bed. Had to clear them myself no doubt but was definitely doing it with a smile. ;-)
- Wifi is chargeable at 100K or 200K depending on the speed. Per day charges.
- we brought our own HDMI cable as we're visiting other villas. Nonetheless, plug yr mac book or device into their Bose system and we had a pool party blasting Avicci by the river. HYeah!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, January 7, 2014
Happy New Year!

Thank you for a very detailed and comprehensive review of the resort. I shall for sure share this with the team as it covers all aspects and areas and services of the resort.

I hope we will have an opportunity to welcome you back and perhaps stay in villa 20 again, to bring back some fond memories.

Once again, thank you and have a wonderful year ahead.

Sincerely
Uday

PS: Standard internet in the resort is now complimentary for all in-house guests effective from this week.
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 21, 2013

We usually go for the best and this resort is probably one of the best we have seen.
We had a one bedroom villa with private pool overlooking the river and the jungle. Was a truly amazing and marking experience.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, December 22, 2013
Thank you. I couldn't ask for a better compliment from a guest. It's gratifying to read that you felt this was one of the best experiences and best resorts you had. We are delighted we were able to make it memorable for you.

Thank you once again and we wish you and your family a wonderful Christmas and a very prosperous 2014. All the best.

Sincerely
Uday
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Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 16, 2013

My boyfriend and I stayed here for 4 nights after switching from another local hotel which we weren't happy with. From the moment we arrived at the amazing entrance and were greeted so warmly by the staff we knew we had made the right decision to move!

We stayed in a 1 bedroom pool villa which was superbly appointed and extremely private. The private pool was the perfect size for a dip and the day bed and outside living areas were great for lounging around and having room service. The whole villa was to a very high standard and we particularly loved the bathroom with lots of little touches such as incense sticks and a pot of aloe vera.

Housekeeping came twice a day (often timing it when we were out of the hotel) and they did a great job. All of the staff in the hotel were extremely courteous and friendly and really went out of their way to help us and to chat about our stay in Bali.

We ordered breakfast to our villa each morning which was of a high standard and enjoyed the Balinese buffet one night which was a great way to try all of the local specialties. We also did a few of the hotel activities including the cycle tour and the village walk - both were great fun and led by enthusiastic staff members.

Everything about the hotel was superb - my only criticism is that wireless internet should be free in line with other five star properties. Can't wait to stay again soon!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, December 22, 2013
Thank you for your kind words and sharing with us your feedback on the villas, Housekeeping service, the food and the overall experience with us.

We do our best to ensure the needs of our guests are not only met but are exceeded and always grateful to hear such kind words of encouragement.

With our new Chef on board, we will continue to give our guests a unique food experience.

As for the internet, starting in 2014, the Standard internet package will be complimentary upto 2 devices per room.

We look forward to welcoming you back in the future. We wish you a wonderful Christmas and a very happy and prosperous 2014.

Sincerely
Uday
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Cape Town, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2013

Luxurious resort with jaw-dropping entrance where you cross a high bridge and enter the lobby from the roof that is covered in a pond to a warm welcome ceremony. Airy and modern layout in the lobby area that has a bar with lovely views across the valley of the jungle foliage. Service is excellent where everybody remembers you by name and go out of their way to assist you in any way possible. As a honeymoon couple. we appreciated the personal cards and well wishes and romantic turn-down service. Villas have great amenities including Bose DVD/sound system and the resort is beautifully landscaped. The spa villas are a lovely romantic retreat and worth a go. The only downside is that wifi cost $10 a day and should be complimentary as in all other high-end resorts. Similarly, breakfast should also be included in all the room/villa rates and packages as standard.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, December 22, 2013
Thank you! I do agree that the entrance is quite "jaw-dropping". In all my years with Four Seasons, it's one of the most dramatic arrival experiences. The views are quite simply stunning and spectacular.

Your feedback is very much appreciated and we are grateful for such kind words.

With regards to the internet, it will be complimentary from 2014. All standard internet will be free upto to 2 devices and any premium internet will be chargeable.

Thank you once again and we wish you a wonderful holiday season ahead. Look forward to welcoming you back.

Sincerely
Uday
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 7, 2013 via mobile

I spent a night at this hotel in September. Had a great one room villa that came with its own pool and overlooking the jungle. Great place to get close to nature. You hear lots of funny sounds at nights - insects and other animals.
Service is great too. Very prompt and polite.

Stayed September 2013, traveled on business
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Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, December 11, 2013
I call it the "Forest Symphony", the funny sounds and noises of the forest. It's quite natural and calming when one is so immersed with nature and so close to it. It makes all the difference being in one of the villas by the rice fields or the river front villas and to hear the sound of the river.

Too bad it was only a short stay, but hopefully it has given you a taste of what more we can offer and would be delighted to welcome you back in the future for a longer stay.

Thank you again.

Sincerely
Uday
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Additional Information about Four Seasons Resort Bali at Sayan

Address: Sayan, Ubud, Bali 80571, Indonesia
Phone Number:
Location: Indonesia > Bali > Ubud > Sayan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 hotels in Sayan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Bali at Sayan 5*
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Also Known As:
4 Seasons Resort Bali At Sayan
Four Seasons Resort Bali At Sayan Hotel Ubud
Four Seasons Hotel Bali
Four Seasons Ubud

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