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“Comfortable, luxurious and peaceful - why aren't all hotels this good?” 5 of 5 stars
Review of Four Seasons Resort Bali at Sayan

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Four Seasons Resort Bali at Sayan
5.0 of 5 Resort   |   Sayan, Ubud, Bali 80571, Indonesia   |  
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Ranked #1 of 2 hotels in Sayan
King's Lynn, United Kingdom
Top Contributor
236 reviews 236 reviews
57 hotel reviews
Reviews in 101 cities Reviews in 101 cities
174 helpful votes 174 helpful votes
“Comfortable, luxurious and peaceful - why aren't all hotels this good?”
5 of 5 stars Reviewed March 25, 2013

The Four Seasons Resort is more than an hour away from the frenzied environs of Denpasar Airport. As you drive past mile after mile of activity (motorbikes, stray dogs, roadside vendors) it is impossible to anticipate just how tranquil the resort setting will be. A sudden turn off the main road, descent down a steep slope and you are in a different world. The resort is set on the banks of a river amidst jungle and rice paddies. Although built only 14 years ago, there is no newness about the buildings, indeed it feels as if the jungle has grown around them.

Our room, a villa with a plunge pool, was not the most expensive but it is difficult to think of anything more that you could conceivably want or need. The large outside terrace is not overlooked and all that you can see from the infinity plunge pool or the outside seating is the lush vegetation with birds, butterflies and occasional glimpses of squirrels after coconuts. Part of the outside area is covered and contains amongst other things the large mini bar. Furnishings outside are largely of cane, rattan and local hardwoods; decorations inside and out have the appearance of local antiquities.

The inside area divides into a large bedroom with more seating, presumably for those cold winter days when the temperature falls below 30c, and an extensive bathroom and dressing room area with copious storage space, his and hers basins, huge bath tub, separate toilet and separate shower. Everywhere it is light and airy. Good quality traditional materials have been used throughout with a great deal of marble especially evident. Decor is luxurious colonial; everything is tasteful and comfortable. A bowl of fresh, exotic (to us, at least) fruit is replenished daily. Technology has not been neglected: the air conditioning is effective, a large television offers channels in a multitude of languages and there is an infinite range of lighting possibilities for every occasion. My one criticism is of the additional charge (approximately £8 a day) for Wi Fi.

Service is a real strength from the moment you are rescued from the chaos of Denpasar airport and swept into the pick-up car's air-conditioned comfort with cold water and flannels, right through to departure where the driver enraged locals by stopping in the middle of busy roads for my wife to photograph the huge ogoh-ogoh (demonic statues made of bamboo and paper which are burnt on the evening before Nyepi or 'silent day'). Wherever we went in the hotel, we were greeted warmly by members of staff and we were amazed by how many were already referring to us by name within a day of our arrival.

Pool-side we were also looked after impeccably: parasols were erected and re-positioned against the moving sun, cold towels and iced water brought and renewed when we moved inside for a short while because of rain and every effort made to ward off hunger with complimentary drinks, iced lollies, fruit and smoothies all appearing in the course of a few hours. Somewhere in the middle of this we also enjoyed lunch in the pool-side bar.

The resort occupies quite a large site on a steep slope and whilst anybody the right side of decrepitude should have few problems in walking from the highest level rooms down to the infinity swimming pool, staff are determined to prevent unnecessary exertion by summoning one of a series of golf buggies to drive you from one location to another.

In our all-too-brief stay (3 nights only) we hired a car and an excellent driver (about £20 an hour) to take us first to the Monkey Forest and then on to an artisan jeweller and a woodcarving studio, both of which had the kind of quality items not to be found in nearby Ubud and at remarkably reasonable prices. (At my wife's request, he also stopped the car in the middle of the road to enable her to get a sunset photograph.) We particularly enjoyed the complimentary village walk which starts from the hotel at 08.00 each day. Lily, our guide, spent nearly two hours with us walking through the rice paddies and gardens where the hotel meets the river then on into the village of Sayan itself. Four Seasons Sayan employs 200 people, most of them from the immediate vicinity of the hotel, which may explain why people seem very happy for you to walk into their family compounds and even their homes. Both she and the driver gave us a great deal more insight into the Balinese people and their way of life than we could possibly have gathered unaided. We were also extremely impressed by the quality of the treatments available at the spa. We both enjoyed the Bali Massage which was new to us but extremely relaxing.

Food at the hotel is certainly not cheap and wine prices were so high because of prohibitive import duties that we were not prepared to pay them but if you choose luxury accommodation of this kind it is entirely predictable. We didn't bother to eat outside the hotel because of the brevity of our stay but there was more than enough variety for such a period of time. Both Western and Indonesian/Balinese tastes are catered for: breakfasts were part of our package and were big enough to eliminate the need for lunch. Dinners are again divided between local and international cuisines, with a fixed price menu and duck or suckling pig banquets prepared with 24 hours' notice.

In terms of what we were looking for on a stop-off at the end of a long, active holiday, i.e. relaxation in a comfortable, luxurious and peaceful location, this delivered in spades. I would recommend it without hesitation to anybody past the age when backpacker hostels lose their appeal.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimbaranDenpasar, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, March 27, 2013
Wow! is the first feeling I had after reading your review.

We sincerely appreciate this very well written and detailed account of your stay with us and we want to thank you for it.

If you are ever planning a trip to Bali again, I do look forward to welcoming you back.

Warm regards.

Uday Rao
General Manager
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • Dutch first
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English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 21, 2013

I've got one word for you - RAM.

This woman is amazing! She is the resort manager and one the best I have ever met. From greeting you with a great smile and hug on arrival at check in to ensuring your stay is the best it possibly can be. She truly made the trip that much more memorable and this hotel stand out above any I've been to in the Four Seasons portfolio.

I got very ill the 2nd day with sweats and shakes. With one call to Ram she had a special batch of ginger tea made for me sent down to the room. I was cured within hours. Not sure if there is anything she cannot do.

The resort itself is a great place for relaxation and unwinding. We stayed in a river front one bedroom villa and this is the room you should book. They are upgrading their rooms with newer furnishing and we were fortunate to have one of them. Food was great, grounds are lush and made this the kind of place you look forward to returning to again.

Room Tip: Riverfront rooms are the one to book
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2013

I stayed here in May 2012 with my husband in a pool villa (highly recommended). The weather was very hot and humid while we were there, and after a day of walking or hiking, we were so glad we had the plunge pool to cool down in. We had an enormous amount of space, which included a large bdrm, huge bathroom and dressing area, outdoor living space, and a little outdoor cabana/bed to relax and read. Everything here is so well done and tasteful, and the service is top notch. We ordered breakfast room service every morning and the food was excellent! It is a bit outside of Ubud center, but they have a shuttle or you can hire a taxi to bring you back and forth. The grounds are beautiful and perfectly kept, and staff was accomodating and polite. I highly recommend this Four Seasons property.

Room Tip: Spoil yourself and spend the extra money on a pool villa - it's worth it!
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimbaranDenpasar, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, March 17, 2013
Thank you for your review on your stay at Four Seasons Resort Bali at Sayan. We truly appreciate you highly recommending our resort.

I am delighted to hear that our villa pool served you well in cooling you down after your day of hiking. It is indeed nice to relax in the villas which have much to offer by way of facilities and tranquility, especially with its setting.

We strive to provide a high level of service and so I am glad to read that you regard our service as 'top notch'.

Thank you once again for your time in writing this review and I look forward to welcoming you back to our resort.

Yours sincerely

Michael Branham
General Manager
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Palm Springs, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 11, 2013

My partner and I stayed at the Four Seasons Sayan recently and enjoyed the break away from the chaos of the southern areas of Seminyak and Nusa Dua. The hotel was beautifully situated on a hillside above a river and surrounded by jungle. We were staying in one of their pool villas which was beautiful and large. The hotel is about a 15 min. drive from Ubud which brings me to my next point. The prices for food and drinks at the Four Seasons are ridiculously over-priced when one considers the local economy. It is four times what you pay outside in a local restaurant. You can take the hotel's car service into Ubud and back for $10 each way which is still cheaper than eating in and there are a lot of good restaurants in town that the hotel did recommend. They also provide a free shuttle every two hours into town and back free of charge but it only runs until 5 pm or so.
The next point is that we love Four Seasons hotels for the excellent service and the staff is always top-notch but in Sayan they seemed to be urged to "up-sell" and also were constantly reminding us of the resort's daily scheduled activities. Now we realize the hotel was not very busy so they were probably trying to improve the attendance but the activities calendar is in each room and with the morning papers at breakfast. Our inside joke became which cruise-ship line were we on!
We would still recommend Four Seasons Sayan and Jimbaran for a week but unfortunately Bali itself is not a place we would ever go back to. We were happy with our Sayan experience but went back to Seminyak and left 10 days earlier than scheduled because we couldn't stand the traffic, poor sidewalks and poor infrastructure which has occurred because Bali has not kept up with the volume of tourists it receives. The constant hawkers in your face and taxi drivers trying to rip you off is also a huge turn-off. Even a metered cab will ask for four times the metered amount at the end of the ride. We just got sick of it. We also found the beaches in Nusa Dua to be dirty and full of garbage and Seminyak is to rough to swim but great for surfers. The Four Seasons was the only part of Bali we enjoyed.

Room Tip: Stay in a pool villa
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 28, 2013

Spent a few days at the Four Seasons in Ubud earlier this month. The resort is magnificent. The staff is professional, friendly and super-efficient. The resort is located some distance from Ubud so transport is needed if you wish to have dinner outside. Durning the day there's a regular shuttle to and from town.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimbaranDenpasar, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, March 12, 2013
Thank you for your review of your stay and we appreciate you having taken the time to write it.

I am glad to know you had a nice experience at the resort and am happy that you enjoyed the service from our 'professional, friendly and super-efficient' staff. I will share this with the team, who will feel very appreciated that they provided a memorable stay for you.

Thank you again and I look forward to welcoming you when you are back in Bali.

Yours sincerely

Michael Branham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2013

We spent 3 nights my husband and I at the Four Seasons Ubud which is absolutely outstanding ! Everything was perfect. A huge "room" which they call a villa with pool, spacious bathroom and a nice garden in front the river. The main pool is also beautiful and the bar on the top floor is great too. It's one of the best hotels we have been to and we are used to Four Seasons and other high level hotels.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 25, 2013

This hotel gets better every year. The management of this hotel handles everything impeccably. The grounds are perfectly beautiful on the river, in the rainforest. The service is wonderful and friendly. The rooms are fabulous and fit into the culture exquisitely. It is best to book you room to include breakfast, which is amazing.

Room Tip: Villa on the river is newly remodeled and perfect!
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimbaranDenpasar, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, February 28, 2013
Thank you for your succinct and complimentary review of our resort. We appreciate you taking the time to do so.

It is a pleasure to hear that you enjoyed a memorable stay with us and I am happy to know that you enjoyed our service, the room, the grounds and your dining experience. I will share this with my team, who will feel very appreciated that they provided a memorable stay for you.

Thank you again and I look forward to welcoming you when you are back in Bali.

Yours sincerely

Michael Branham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Seasons Resort Bali at Sayan

Address: Sayan, Ubud, Bali 80571, Indonesia
Phone Number:
Location: Indonesia > Bali > Ubud > Sayan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 hotels in Sayan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Bali at Sayan 5*
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Also Known As:
4 Seasons Resort Bali At Sayan
Four Seasons Resort Bali At Sayan Hotel Ubud
Four Seasons Hotel Bali
Four Seasons Ubud

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