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“Lacks atmosphere” 2 of 5 stars
Review of Montclair Casino Hotel

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Montclair Casino Hotel
Juliasdale, Zimbabwe   |  
Hotel amenities
Ranked #1 of 1 hotels in Juliasdale
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Lacks atmosphere”
2 of 5 stars Reviewed August 16, 2011 via mobile

We were very surprised to hear this hotel was given 4 stars! Despite beautiful views from the front, the hotel is very run down and lacks any atmosphere. The staff serving in the dinner hall were friendly and attentive but the set menu was expensive and the food was disappointing. At a lower price overall, this would be a good place to stay for a night en route but this is not a place where you would want to spend any considerable amount of time.

  • Stayed August 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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6 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Geneva, Switzerland
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 7, 2011

I have stayed in several hotels in Zimbabwe over the last three years. I am therefore not comparing this place to European or North American hotels, but to other hotels in Zimbabwe. First of all, the place sells itself as a four stars hotel, compared to other hotels, it is not more than 2. I heard it used to be a nice hotel, this is simply no longer the case. Food choice is poor (same food for lunch and dinner 7 days a week). No Internet ( except for a very poor connection around reception area), frequent electricity cuts ( generators are often off, which means no telephone), problems with hot water and very poor service. But the worse is that there are very few staff, almost everything is done by trainees, who work for free, with almost no supervision, and who are required to do everything from cleaning rooms to serving food from 6 am till very late at night. I will do my possible to avoid this place in the future.

Room Tip: Best rooms are in the 3rd wing ( the have fireplace).
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  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Montclair Casino Hotel

Also Known As:
Montclair Casino Hotel Zimbabwe/Juliasdale
Address: Juliasdale, Zimbabwe
Location: Zimbabwe > Manicaland Province > Juliasdale
Hotel Style:
Ranked #1 of 1 hotels in Juliasdale

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