My husband and I stayed the weekend at the Westin Sohna. It wasn’t the luxurious spa getaway we envisioned.
1. Our room wasn’t cleaned till we pointed it out, subsequently it was cleaned on the 29th evening. And no, there was no “Do not disturb” tag hung outside our door
2. We were shocked to find dirty cutlery (not used by us) in our room and at the “living room”. Even the copper cups had tea stains on them. It was pointed out to the manager present.
3. Our bathroom was full of ants.
4. The pool water was murky, had insects...
5. We were appalled to find out that the steam and Jacuzzi were chargable. No high end resort does that.
6. The express service was just lip service. We had to repeatedly ask/ remind before they delivered newspapers, had to repeatedly ask them to get some stuff from our car. First they couldn’t find our car keys, then they found the wrong car, and finally our car, after calling us a few times in the room.
We'd have paid the same at resorts like the Trident, Gurgaon or the Rajvillas at Jaipur, and would have been throughly pampered.
- Official Description (provided by the hotel):
- Welcome to The Westin Sohna Resort & Spa, a five-star resort located in a rural country setting with lush gardens. Our 97 guest accommodations range from Premier Rooms to our stand alone Premier Villa and two-bedroom Luxury Villa. All guest rooms and suites feature the signature Westin Heavenly Bed®, ensuring a restful night’s sleep. Though you will feel miles away from everything, our convenient location is only 24 miles from Gurgaon City Centre. ... more less
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- Also Known As:
- Westin Sohna Hotel Sohna
- Westin Haryana
- Westin Sohna Gurgaon Hotel
- Haryana Westin