Stayed here as a guest with my family and was the most horrendous and enjoyably experience. From the moment we arrived Joe "the manager" was rude and confusing to talk with.
The rooms were old,smelly and outdated for the amount of money we payed. The bathroom was carpeted-yes as in the floor was lined with carpet! I mean how in your right mind would you justify carpeting a bathroom!! I dread to imagine the fecal matter and germs that have landed on that carpet over the years.
After enjoying the family event we attended we went up to the three rooms we had booked. A little incident happened that one of the keys to the room broke in the key hole so two people were without a room. So we went downstairs to tell reception only to be met by a locked door - we were LOCKED upstairs!!
The only way downstairs was to go through the fire exit door-so we did. Only to be met a a barricade of tables and chairs stacked up blocking the doorway to reception. We finally got to reception to be met by a dark empty room with no one on reception!! Basically we dialled random numbers on the phone and some Steve guy answered the phone who turned out to be the night porter. Steve found a rusty single bed and flung it into the other room for two people to sleep on it....
In the morning I was expecting an apology maybe at a push free breakfast for the group! I was met by the greeting of "well whose paying for the rooms then"?
I calmly explained our situation of being locked outta the rooms, the key breaking, being locked upstairs, no one around to help us....The manager was having none of it, it was our fault for breaking the key, we were roaming around his hotel at night which was unacceptably. He then wanted to charge us for the rusty single bed Steve flung into the other room. So in the end he threatened to call the police. We left never paid for the unused room.
Horrendous experience, rude manager, no concept of customer service, manky rooms or having a contingency plan for emergency.
Stay here if you want to experience a severe headache and to laugh at the manager at work!