Typical premier inn hotel, good clean and comfortable room, friendly service, typical build quality.
However it doesn't get 5 stars due to the fact they advertise wifi but you can't get it. On the night I arrived, I had some work to complete however between 10.30pm and 8.00am the following morning, no wifi even though apparently it had been reported.
Other guests were complaining about it too at breakfast. If wifi is a core offering, your provider needs to be able to provide it consistently or at least sort the issue quickly.
Ops manager, miss debs gillham was very good however, chasing up the issue and keeping me informed, if only the wifi provider offered a service like miss gillham!
So come on premier inn, wifi is part of your core offer, so lets sort it out at Rochester so i can stay there again if I need to.
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- Also Known As:
- Premier Inn Rochester Hotel Strood