I am US Marine and traveled to Hawaii on my Honeymoon in May. I booked this place because it seemed like a great deal and I saw some decent reviews. They were very mixed, so I decided for the price to try it out.
Okay, so lets start out with the good. The view from the Apartment is great. In the morning you can open up the sliding glass door and take in a beautiful sunrise on the porch. The appliances are really nice and the kitchen was upgraded and beautiful. Having a washer and dryer in the Apt was a HUGE bonus. The area was quiet. Maybe some will think too quiet but for me it was what I wanted, away from the hustle and bustle of Waikiki but close enough to some nice restaurants. (try the shrimp trucks they are fantastic)
Okay, so the bad.
I want to preface by saying that this place has soooo much potential if the owner or manager of the place would care more.
I have seen a few reviews saying that there is no AC, well not exactly true. The unit has 2 AC's but someone has hid the remotes. So, even though you are paying for a place the owner does not want to pay for your AC. So, just open up the AC unit and there is a button inside, that should do the trick. Make sure that you turn it off before you leave for good, because they will charge you out of your security deposit if you do not. Which brings me to the next thing. READ THE CONTRACT CAREFULLY!!!!! I was lucky and happened to read it again after I was at the apartment. There are multiple hidden charges. EXAMPLE: If you dont leave the parking pass back in the room they charge you. (its a piece of paper) I think most of the charges are 50 bucks and up.. so once again read the contract carefully. It will say in your contract that they keep your security deposit for 90 days because they want to make sure you dont charge any calls to your room and are awaiting the bill to check. TOTALLY UNDERSTANDABLE.... IF THEY ACTUALLY HAD A PHONE!!! that was a huge let down. NOOO PHONE. so if you are traveling and dont have a phone. (I was coming from Japan) then you are out of luck. SO, I am not sure why they need to keep the security deposit for the 90 days. Everyone seems to comment on the smell in the parking lot. YES there is a really bad smell. The bedroom is on the parking lot side and since the owner hid the AC remotes you might have to open up the windows and breathe that glorious smell all night. There is also a light right outside the window of the bedroom that shines in all night. I actually took the blanket off the bed and used it to cover the window .. it was that bad. The bed is old, squeaky and extremely uncomfortable. I have to add that the blankets and sheets are pretty bad.
I think that some basic instructions on the appliances would go a long way in making the stay more comfortable. Some of the appliances are tricky if you have never used that type. I met an owner of a unit upstairs when I was carrying down the trash. He said he felt bad because all the people that stay there same the same things and it never changes. Then he asked me why I was carrying down my trash and did not use the chute that was on my floor. Ohh well thats because I had no idea there was such a thing, I replied. Another example of how this place has the potential if someone their would actually care enough about the guests. There is absolutely NOOOOO CUSTOMER SERVICE. You will not have someone there to show you to your unit, or someone to show you how to use things, or even someone to ask questions if you have any.
Over all I have to say I was obviously disappointed. We only stayed 2 nights of the 7 that we payed for.
Now for the ugly.
I am around the 90 mark where I should be getting my security deposit back because they wanted to make sure I did not make any phone calls. I received an email saying that I was being charged 100 dollars out of my security deposit for losing my key. Since you have to put the key back into a lock box once you leave it is IMPOSSIBLE that they did not find it or the next guests would not have been able to check in. I tried to reply to the email and have yet to receive a response. Its 100 dollars, so should I chalk it up as more of a disappointment and forget about it, or should I make a big fuss? I really hope no one else goes through this. Maybe the rest of the units are better.
I would STRONGLY urge anyone that if they do decide to stay here not to stay in 310. If they say that is all that is available then just go somewhere else. If you are in the military there are many really good deals all over for you. If I had known before I got there I would of taken advantage of one of those other offers rather then wasting my money at this APT.
The only person I have talked to has been Amanda Marlow. I think she works for rental vacations.com. I also think that they are in Las Vegas. I hope that someone from this place contacts me and lets me know what is going on with this key situation.
- Also Known As:
- Pat`s At Punalu`u Hotel Oahu