Booked all their rooms 6 months in advance for my sons wedding in May. Arrived on the Friday to be told that if we didn't get back by 12 midnight on the Saturday we would be locked out. Explained to them that as there were no taxis in the village we had mini buses booked for 12-30 was told that we couldn't expect them to wait up till all hours, the conversation was very unpleasant and were told if it wasn't suitable we could go elsewhere - with less than 24 hours to the wedding no much of an alternative.
Eventually they agreed to the time but the damage was done.
My sister- in law called in on the Sat morning after travelling from Southport and asked if it was possible to have coffee and toast, as it was after the breakfast time, again not a very friendly welcome was charged £3.90 and an extra £5 for the inconvenience.
The breakfast was top rate and the rooms where well decorated and warm but the reception a little bit frostie. Not the best way to attract custom.
My son and his party stayed at the fox - a totally different atmospher, they couldn't do enough for them or us when we called in for coffee, would certainly recommednd them
- Official Description (provided by the hotel):
- Nestled next to the river Eden, the Duke's Head Inn offers good hearty homemade food.A warm welcolme with open log fires,local real ales, comfy rooms,stunning scenery, plenty of walks nearby and ample parking is all here for you. ... more less
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