We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Beach - OK Service” 4 of 5 stars
Review of Novotel Lombok

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Novotel Lombok to your Saves list
Novotel Lombok
4.0 of 5 Hotel   |   Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Airport Pickup&Breakfast
Ranked #3 of 6 Hotels in Kuta
Certificate of Excellence 2014
Jakarta, Indonesia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
“Nice Beach - OK Service”
4 of 5 stars Reviewed November 7, 2013

Overall we had a great time, service was better than expected (I wasn't expecting much from the other reviews).

The kids play area was a bit hit and miss - every time we went there, there wasn't anyone there but that wasn't a problem as we weren't relying on this.

Rooms were nice and the pools could be a little better, food was average but did the trick. If you're a foodie you'll be very disappointed but otherwise there's a lot of it - you won't lose weight!

I'd go back again just to chill out! Special mention to my tour guide Chatra (spelling) who took me and my son on a monkey tour. Great guy and very proud to be a Novotel employee - he asked me to mention his name if I did a Tripadvisor review. My only critique for that tour would be bring more peanuts!

Other tips

- try swimming in the garden pool!
- ask for a room that is not being refurbished!
- the room service menu applies to menu items in the restaurants
- the spa service is very good!

Room Tip: Ask for a room not next door to one that's being refurbed!!!!
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, November 17, 2013
Dear Kiwi8888,

We thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok.

Your remarks and suggestions are much appreciated as they help us improve both our service and our product, please be certain that they are well noted will be given the utmost priority in our improvement plan.

We look forward to the opportunity of your return visit and to have the privilege of being of service to you again in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,065 reviews from our community

Traveler rating
    395
    387
    160
    85
    38
See reviews for
282
461
60
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2013 via mobile

The beach here was great. Very secluded and close to good surf. Few hawkers in the beach in front of hotel which was annoying. Staff was great. The rooms were large and nice however around the sink needed new paint and the bathroom also smelt from the water.

The food was sub-par and unless you rent a scooter ur really far from town so ur stuck eating the food and paying a really high price.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, November 17, 2013
Dear Dan W,

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us

We also appreciate your comments on our short comings as they assist us by pointing out areas where we can improve in which will be given the utmost priority.

Thank you and we look forward to welcome you back to the resort at the future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 3, 2013

Pros:- A great hotel in a lovely location. Private beach, swimming pool and the water temperature is warm and inviting. The staff were ALL friendly and they all speak English.
A lovely hotel if you want a restful, relaxing and peaceful stay in Lombok.
Cons:- Airconditioning in my room set to NOT go under 25c, to me this is not cool enough, I had trouble sleeping. In my home my AC set on 22c. I did complain about this but nothing was done to correct this problem.
General:- I think it is 100% wrong for any hotel to add a donation to your hotel bill, whether it US1 or more it does not matter, a donation is a "voluntary gift". If the hotel feels like THEY want to donate, let them do so from their profits. Novotel, You ask does the guest wish to donate not just add it to the bill!!!!!!!!!

Room Tip: The guests I spoke to said their rooms were very good (a few agreed the AC was not cool enough).
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, November 17, 2013
Dear Stephen k,

We thank you for giving us the opportunity to arrange room accommodation at Novotel during your recent visit to Lombok and for sharing your feedback with regards to your stay with us.

Your comments on our short-comings are well noted as they assist us to improve. Rest assured that immediate actions have already being acted upon by our respective Heads of Departments for further improvement.

We hope that despite the expressed concerns of the above, overall you had a memorable stay and we look forward to the opportunity of being of service to you again in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 1, 2013

Stayed for four nights in deluxe room with my wife my son ( a toddler). The beach in front of the hotel is beautiful and it's a white sand.
The room was nice an clean, we really like the "pillow menu" especially my son.
The food restaurant food was a bit overpriced but the taste was still acceptable and we enjoyed the happy hours at the breeze bar. And you could always try some local restaurant in Kuta as some of them offer a free pick-up.
My son enjoyed the kids club as he got to meet and make a new friends, just hope the management could fix all those broken toys.
My wife really enjoyed the spa at Novotel, she has been talking to her friends how nice it was since we came back.
The staff a the hotel were all very friendly and helpful, especially Erma from the breakfast hall.
Overall, we really enjoyed our "short getaway" at the Novotel Lombok, the location is a bit remote like most of the people here said it's like Bali 20 years ago, so it was very quite and relaxing plus the stunning view. We will definitely come back here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, November 17, 2013
Dear cloud7879,

Thank you for choosing Novotel as your family gateway during your visit to Lombok and for sharing your experiences with regards to your stay with us.

We are very glad that your trip had been enjoyable and your stay pleasant. Your kind comments on our product, services and team member will inspire us more to further improve ourselves for our valued guests.

Thank you and we are looking forward to be of service to you again in the near future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandaluyong, Philippines
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 31, 2013

Check-in at Novotel Lombok was a bit frantic, with all so many guests asking questions to the man at the front desk and one lady complaining about the room she was given and the rate she paid for from a certain booking site. And because we didn’t have any reservation, we had to wait and go through the entire registration process. But all in all, we had a great time at Novotel. The room was immaculate (except for the shower area that needed some upgrading); the beach was fantastic, room service was efficient; there was plenty of food to choose from in the breakfast buffet.

The gentleman at the tour desk was also very helpful in booking our taxi and boat transportation from Kuta, Lombok to Senggigi and all the way to Padang Bai in Bali.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, November 17, 2013
Dear muffled_solitude,

We thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok.

We are delighted to read that you enjoyed your stay and wish to thank you for your generous compliments on our services , facilities and team members. We also appreciate your comments on our short comings as they assist us by pointing out areas where we can improve in which will be given the utmost priority.

Thank you and we look forward to your return visit on the near future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 30, 2013

Novotel has a stunning setting on the rugged beach at Kuta (Lombok). You can easily snorkel in the protected clean inlet and walk along the beach to the nearby village by heading to the right. It's also close to the new international airport. So we'll be heading there for a long weekend in Nov. despite glitches on our last stay there -- a non closing patio door that required an endless stream of workman and no relaxing massage on the beach at the scheduled time. Novotel's website is also quite difficult to navigate, Fingers crossed.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, November 14, 2013
Dear GlobalGypsy_13,

We thank you for giving us the opportunity to arrange room accommodation at Novotel during your recent visit to Lombok also for allocation your valuable time to write a feedback on Tripadvisor.

We are happy to learn that you will coming back again this November whereas we would be able to redeem ourselves to you. Further we would like to apologize for the short-coming that you encountered on your last visit.

We do hope that overall you had a memorable stay and we are looking forward to welcoming you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Novotel Lombok? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Official Description (provided by the hotel):
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Despegar.com, Hotels.com, Priceline, Agoda and HotelTravel.com so you can book your Novotel Lombok reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta

Owners: What's your side of the story?

If you own or manage Novotel Lombok, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.