The architecture of the hotel is unique adopting the sasak village design. I was pleasantly surprised how well maintained the hotel is n was told that they were recently renovated. None of the room faces the sea. The superior room is very big n nice and comes with a small terrace. The sasak villa is big n beautiful n some comes with a private pool. There are a few pools in the hotel n one faces the sea. We love the little huts on the beach with a comfortable bed. The sea is beautiful during high tide n is therapeutic to listen to the waves. The international buffet dinner is not up to standard while the breakfast buffet is average. The ala carte menu is expensive. Luckily, we could take a taxi to Warung Bule for 35000idr. It takes half hour to walk there n 15 min to some nearer restaurants so u re not limited to only dining in Novotel. Make sure u walk back bf dark. Compliments must b given to the duty mgr Mr Fajar for putting things right. When we check in, the staff at reception told us they did not hv our booking without checking carefully. Certainly not the right way to handle a Platinum Accor member. It seems only Mr Fajar recognises our Platinum membership. On the day of checkout, we requested for late checkout, the staff ignored our request n when we walked to the reception to request to speak to the GM, Mr Arbain blatanly said he had already discussed with the mgt and they do not give late checkout for Platinum accor member. I hope the mgt ll ask Mr Fajar to teach the importance of good customer service. While Accor is trying to build its brand loyalty, the staff is telling us Novotel is not part of Platinum Accor members privileges. He wanted to charge us 500 000 idr if we want a late checkup. Please not let this type of attitude marred a good accor reputation. We always feel it was worthwhile to remain loyal. I even told him that I just had 3 rooms upgrade n a late checkout at Sheraton when I m only an ordinary spg member.
- Also Known As:
- Novotel Lombok Hotel
- Novotel Lombok Hotel Lombok
- Lombok Novotel
- Novotel Lombok Kuta
- Official Description (provided by the hotel):
- Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more less
- Reservation Options:
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