Just came back from visiting my relative from Guangzhou, who was a room guest at hotel 81 palace. the service at the reception was absolutely terrible! we had requested reception to call our relative in a particular and was met with absolutely hostile and condescending questions, such as name, exact part of China that my relative was from, gender and so on. Reception staff also tried to restrict the number of visiting guests from going to the hotel room and demanded for our IDs, which we refused to be bullied into giving. Upon exit of the hotel after 30 mins, the same rude and hostile reception staff glared and stared at us. This awful,sub standard service left a terrible impression on our Chinese relative and ourselves, local Singaporeans.I am ashamed to see such terrible service of our own country.Even for a budget hotel, such sub standard, slipshod level of service in unacceptable.
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- Also Known As:
- Hotel 81 Palace