The owners were very friendly via email and were full of valuable tips but our stay there was just okay as we hit a lot of issues. In all honesty it's hard to say if these guys deserve the rave reviews they received, since I haven't stayed at the other B&Bs nearby- so they may be awesome by comparison. What I do know is that the playpen was broken on arrival (we did get a new one immediately), the linen had hair, my belly wouldn't fit in through the shower stall (I had to take a picture for proof!!!But I am pregnant, if you have a beer belly you won't fit in here either, not in room 32 anyways), there were very odd slanted windows which we had quite a time getting the blinds down for as there were no hooks ( but one thing I can say is that I was able to finally get a full night's sleep since it was a cold day! We'd been hitting the heatwave and with no A.C it was pretty hard for me to sleep, until we got to Doolin, the cold weather and the rain showers.) Not even the rain pelting on the glass skylights could keep me awake! Oh and the internet did not work in our rooms, due to some issues. Luckily the breakfast was hearty enough so I didn't mind standing outside the reception to quickly stroll through Twitter. We stayed in the hotel portion and it was nice to have access to a full kitchen and a well stocked library in the living room downstairs to enjoy a couple beers at. We also ended up being over charged for our rooms since their aunt wasn't able to bill us in Euros (she charged us in Canadian Dollars) and the lovely couple tried to rectify the mistake, but only ended up costing us more through the process (not by much though... about 30 Euros between all our 3 rooms). I hope they've fixed some of the issues,namely with the blinds as it's no fun having the sun greet you earlier than you expected!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your recent review, we welcome all reviews as they help us improve on areas we may need to. We feel your "poor" rating is slightly unfair though especially as there are more positives in your review than negatives !
_ friendly owners, described by you as a lovely couple, yes, we feel we deserve the rave reviews people have submitted, I'm not sure its for you to determine that we dont deserve them, our reviews are 98 percent positive.
_ full nights sleep
_ hearty breakfast
_access to a full kitchen
_ use of well stocked library
_ living room
Negatives: our showers are fitted to approved sizes for guest accommodation, it's hard to believe you couldn't fit in. Perhaps you should have chosen the room I had pre allocated for you with the bath tub which would have been more appropriate for both you and your little girl.
The "odd slanted windows" are large velux skylights, very popular in Europe, which along with the regular windows, allow for maximum light coming through. There are 2 poles at each end of the hallway that you use to pull down the blinds, there is always someone to help for anyone who cannot manage. We could have had them pulled down for you on your second evening, had you mentioned you were having problems.
WiFi at the time of your stay was being upgraded, so was hit and miss in some rooms, always fully available in reception, where you could have sat down, no need to stand outside! You are not going to have super fast WiFi in remote west of Ireland compared to urban areas, many establishments around here have WiFi available in their receptions only, however, since our upgrade, it is available in all rooms.
The ongoing saga of your payment continues! I know we have exchanged numerous emails about this but for the benefit of the reader, I will explain. On the morning you left, my husband was called to a farming emergency, he was unable to wait for you any longer as it was already past check out time. Your rate was 70 euros per room per night including breakfast, you had 3 rooms for 6 people plus your little girl. Yes, Pat put the cards through in Canadian dollars by accident as she wasn't totally familiar with the machine. Niall returned after 30 minutes, you weren't prepared to wait, and he rectified the mistake for all 3 rooms, despite you being the only one with an issue, by refunding you and re charging in euros, you omitted to say that we also refunded you 10 euros per room as way of apology and to compensate for any bank charges you might have incurred, which means you paid a total of SIXTY FIVE euros per room per night inclusive of breakfast and all taxes. I thought we had put this to rest over a month ago but you are obviously still focussing on this. I hope now that your review is up and we have responded, that you can finally move on!
Perhaps when you reflect further, you will realise that your stay here wasn't all that bad and maybe we can welcome you back to Doolin another time and try and arrange better weather which I think added to your negativity!! We are a small family run business with 5 young children and negative reviews affect us greatly, both professionally and moreso personally.
Wishing you the best of luck with your new arrival, your little girl is just adorable.
Kind Regards from Doolin,
Deirdre & Niall O'Dwyer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.