Huge disappointment. Dogs barking all day and all night long - no exaggeration. Reception/concierge staff was hostile and aggressive after we voiced a complaint. The restaurant staff was nice, but the food was very disappointing considering the Michelin rating. We were served stale chips in the hotel bar.
The surrounding buildings, not shown on the website are decrepit; not a location for a 5 star (?!) hotel.
The concierges don't even speak basic English and could not give us basic info such as how to get to Capri (?!). There is no business center, so bring your I-pad to get info the concierge can't manage to give.
We ordered a cab via concierge to pick up our rental car 8 kilometers away and the river charged us 50 Euros (!) and mentioned that this rate was pre-arranged with our hotel.
When we attempted to put our 100 Euro airport shuttle on our credit card the concierge then changed the rate to $130! This place is corrupt.
I hate giving bad reviews, but we spent a lot of money and expected a 5 star hotel with 5 star service to go with the price. We received neither.
Please also note the hotel's responses to negative reviews. Arrogant and insulting.
- Official Description (provided by the hotel):
- Facing the Bay of Naples and Mount Vesuvius, Grand Hotel Angiolieri is a five stars hotel, laid down on a peak overlooking the sea, positioned in the village of Seiano, belonging to the municipality of Vico Equense. Grand Hotel Angiolieri is an oasis of peace, serenity and great charm, situated at the same time in an unmatchable strategic position. In fact, famous sites as Sorrento, Positano, Amalfi, Capri, Pompeii, Herculaneum and Naples are easy accessible by car, train or boat. The hotel itself is immersed in a garden rich in citrus plantations and secular palms, offering several green corners, with simply unique sea and landscapes.The Rooms:Restored with considerable competence, Grand Hotel Angiolieri disposes of 37 rooms, all well groomed, with particular attention to details, with sober and refined taste, presenting functional and elegant furniture. The classic pastels colours lend them a touch of simplicity. The rooms offer sea or garden view, with terrace, balcony or window. Rooms at a glance:21 Standard rooms with window and garden view; 9 Superior rooms with window and sea view; 3 Deluxe rooms with terrace and sea view; 2 Junior Suite with terrace and sea view; 2 Suites, one with open terrace and sea view, one with French balcony and sea view.L’Accanto Restaurant:L’Accanto Restaurant, awarded with a Michelin Star for the year 2010, where our Chef delights the guests with creative local gastronomic specialties with an appeal to regional products.The Services:Grand Hotel Angiolieri offers a peculiar and highly customised range of services, in order to satisfy all kind of demand the guest may have. The hotel provides a sea view swimming pool, panoramic restaurant, free internet access and underground parking. A massage room is available for all lovers of relax and wellness. Main reference for the guest is the reception desk, formed by a specialized team, able to offer and organize a wide number of services, such as boat, car and scooter hiring, transfers, private excursions, shopping tours and further leisure activities. ... more less
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- Also Known As:
- Grand Hotel Vico Equense
- Grand Angiolieri Hotel