This hotel was spectacular; I do not understand any of the negative ratings. We did upgrade our standard room to one with a seaview overlooking Mount Vesuvius – it was glorious and worth the extra money – we stayed there for 4 nights, so it was nice to wake up to that. They have free wifi everywhere in the hotel including the room.
Breakfast was perfect, we had it every day in the terrace overlooking spectacular views; the service by the staff was impeccable, and a special mention to Luca, he was great. We had dinner at the restaurant in-house, it was pricey but worth it, the food was delicious, if you are going to splurge, do it here.
Unlike suggested by some reviewers, this hotel is less than a 3 minute walk to the Circumvesuvia (train), you can get the tickets at reception – 1.60 euros/per person.. It takes you to Pompeii, Sorrento, Naples, etc. In addition, they have a shuttle that will take you to the town of Vico Equense, if you book it. They were wonderful!
By the way, if you do take the train to the hotel, please get off at Seiano, and call the hotel, they will have a shuttle pick you up. I did not know this, so I spent a fair bit of time freaking out because I didn’t know how to get there and couldn’t find a taxi. It is a small town/village.