I booked this hotel for my sisters wedding, there were 10 people staying in our party,
On entering this hotel i thought oh my god what have i done, it looked run down not very clean, but i thought "oh well maybe the rooms are better" how wrong can you be, On entering our room i did'nt no where to look first the shabbie bed covers, the pillows with brown stains seeping through the musty smell, the stains on the carpet, the dust! oh the dust i dont think anywere had been cleaned if it had then they really need to get a new cleaner, the tv when on made a funny noise like there was someone in the cubboard winding it up, i was so upset as it was my sisters wedding she and three others from our party had not arrived yet they were following in another car so myself and my husband went for a walk i texted her and told her what it was like she however thought i was joking, when she arrived she was upgraded free of charge to the bridal suite, and our two other friends were given my sisters room instead of the room they were allocated to on our original booking, there room was worse than mine (which is saying something) the poor lady never slept for the two night's we were there, her shower door fell off but her husband put it back on,(well done martin) her room was not clean, her bed had a loft hatch above it and that had'nt been painted for years. We never said anythink while we were there as i did not want to upset my sister (who had paid for it and travelled all the way from gran caneria) she said we will just have to make the best of it which we did, We had a brilliant two days with friends the wedding its self was brill and we had a laugh, mostly about the hotel, PLEASE DO NOT STAY HERE, unless your not really fussy about cleanliness, or you want to go and have a look your self. ps Please wash your hair,
NO if you have to stay there then ask for a room in the extention, nothink like the rooms we had.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are writing in response to your recent visit to the Hunters Lodge Hotel. As proprietors of this small family run hotel, my husband & I both personally run the hotel from morning right through to last orders and at no point during your two night stay was anything mentioned to us. We were very surprised at your comments.
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Your party consisted of 10 persons of which 3 rooms you booked. The rooms booked by you were standard doubles en suite with shower. The other 4 in your party booked independently and opted for the de lux doubles with bath. Arriving in the afternoon before the rest of your party, you were shown to your room. At no time did you raise any of your concerns.
The bride and groom were upgraded to the bridal suite at no extra cost, as this room was available.
We were not aware of any problems with the shower door and thank you for bringing this to our attention. This has now been attended to.
We are sorry to hear that you were unhappy with your stay. We were not made aware of any problems until your post on Tripadvisor. Had we been made aware of any problems, they could easily have been rectiified at the time.
PS Our staff said to say thank you for the £14 gratuity you left for them.
L & G Dodd.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.