We had a wonderful Christmas Day lunch here 2 years ago. Well, what a difference 2 years and a change in ownership makes. This year we were told on arrival that there was no space for us in the restaurant (despite our booking being confirmed) and it would be perfectly nice for us to sit in the Lounge on our own. After stressing that this was unacceptable (three times) we were seated in the Study with a few other tables. Whilst the staff told us how lovely the refurbished restaurant was we were not given the pleasure of experiencing it.
As the food had been wonderful in the past we were hoping the same would be true this time. Alas it was not to be. Starting with mulled wine that tasted completely sour I was looking forward to my starter of goats cheese on a potato stack. What appeared on my plate was a flat "terrine" of chopped up vegetables with a hint of cheese with the edge wrapped in semi raw potato. Not tasty. The Turkey was ok but unfortunately the vegetables and trimmings reminded me of a badly cooked school dinner where the roast potatoes tasted old and the veg had been cooked hours ago. The puddings were nice.
The staff appeared to be completely over stretched. We saw no one for long periods and then when they did appear they were always in a rush. But mostly we were just left on our own, in the end we got up and went out to ask to have our coffee in the Lounge. As the unattended fire had now gone out it was a rather dismal end to a very disappointing day. We feel completely let down, whilst the hotel appeared to pack in at least two sittings and no doubt made an excellent profit at £99/head they have alienated customers who have enjoyed eating here several times in the past and will never do so again. Nor will we be recommending to our friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review your visit for Christmas Day Lunch.
We had by far our busiest day ever in terms of the number of people having Christmas Day Lunch, and therefore we had two sittings to try and stagger the demand. However, unfortunately those who dined at the first sitting took longer to vacate the tables than we had expected therefore resulting in a delay for those at the second sitting.
For this I can only profusely apologise, and ensure you that we have learnt many lessons from this year that will help us to ensure next year it runs a lot smoother for everyone.
I do hope that this hasn’t put you off visiting us again, as the team and I all hope to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.