DO NOT WASTE YOUR MONEY STAYING AT THIS HOTEL!!!!! IT IS NOT 5 STAR OR EVEN CLOSE!!!!!!!
We booked a three night stay at this hotel to celebrate our wedding anniversary just after Christmas. This is an annual trip for us and we always choose a good 5 star hotel to help us re-charge the batteries before we embark on another hectic year. We have stayed at many fine places over the last few years with the Park Hotel Killarney and Monart standing out as exceptional experiences and value for money. Unfortunately our experience at the Ritz Carlton Powerscourt fell well below our expectations.
We arrived on Sunday afternoon to a warm welcome from the bellboy who unpacked and parked our car. We were greeted at reception by a surly receptionist who couldnt even muster a little polite conversation while we checked in. The same friendly bellboy showed us to our room (A Garden View Suite) and expalined the layout and facilities of our room and the hotel. I had informed the hotel before our arrival that we were celebrating our anniversary and within 5 minutes of arriving in our room we received a beautiful plate of strwberries and cream. I really thought we were on to a winner as the setting, the room etc all seemed of a very high standard. We spent our first evening in McGills pub and ate a nice meal in the Sugarloaf Lounge.
The next morning we arrived at breakfast at 09:30am to be greeted by chaos. There was a line of approx 30 people stretching out of the restaruant. After battling our way to the front of the crowd we could see that a restaurant "manager" was sending people back to their rooms or upstairs to wait in the lobby with the promise of a call for breakfast in about 30 minutes or so. We made ourselves known and she told us to wait. After 20 minutes of standing I asked again and was told we werent on the list. After a full hour of standing and waiting around we were eventually seated at a table that was only half completed - no milk, sugar etc. The breakfast is served buffet style which is not, in my opinion, acceptable for a 5 -star hotel. This buffet was nothing remarkable and I have had similar at 3 and 4 star hotels. Breakfast the next morning was a similar affair and we were seated at a table for one which meant I had to scour the restatuant for a spare seat and move it myself and then beg for some cutlery before we could proceed with breakfast. On the third morning we got up early at 08:00 in order to avoid the stressful start to the day.
We also used the Spa at the hotel for massages during our stay I called the Spa before we went for our treatments and was told in no uncertain terms that we MUST wear our robes from the room to the Spa - this means walking through reception past other guests and gawkers to get to the Spa - a little embarrasing. We found a posh middle aged receptionist extremely rude on arrival at the Spa. We arrived an hour before our treatments as requested and were made to feel like we were freeloaders who were hijacking the facilities!! At €200 per treatment I would have expected to be able to stay all day. The massages and therapists were excellent and the facilities good - even though male and female facilities (whirlpool, sauna, steam room etc) are all seperate.
On our third day at the hotel we approached reception to enquire about internet facilities to be told that we could buy a card for 15 minutes access for €5 - no free wifi in this hotel - unbelievable. I spoke to the manager and informed that our one our wait for breakfast on morning one would no doubt amply cover the cost of 15 minutes internet usage. He apologised profusely for the delay at breafast the following morning and told me we would not be charged for our breakfast on check out. I also informed reception that the electronic controls for lights and curtains in our room was broken - they promised to send an "engineer" to the room as soon as possible to fix the problem - nobody ever came to fix the problem.
On our last night in the hotel we went out for dinner to Johnnie Fox's pub which is about 20 minutes drive away. We had an exceptional meal here for under €100. On our return to our room at 11:30 we were disgusted to find our bed had been turned down with mud across the top of the duvet. My wife was enraged with this but we were so tired that we decided it could take the hotel up to 24 hours to even respond to such a problem that we had better just put up and shut up. We took off the dirty duvet and slept under a sheet for the night.
On checking out we were - surprise, surprise - charged for breakfast. When I informed the receptionist that we had been told this would not happen he said that he did not have the authority to remove the charge from the bill and asked if I wanted to speak to the manager. At this stage I had argued with so many people since my arrival at the hotel that I decided to not do it again. I told the receptionist that I had so many problems during our stay that I would prefer to write a letter and asked for the address -- the receptionist didnt have this.
The cost of our stay including meals, drinks etc was €1,800 and I feel like we were totally ripped off. The service here is not of a 5 -star standard and the hotel has a lot to learn from establishments such as the Park in Killarney. Do NOT waste your money here - it is not worth it. I am going to write to the manager of the hotel but, similar to other complaints made during our stay, do not expect a response.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.