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“A pleasant surprise” 4 of 5 stars
Review of Inishowen Gateway

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Inishowen Gateway
3.0 of 5 Hotel   |   Railway Road, Buncrana, Ireland   |  
Hotel amenities
Ranked #2 of 5 Hotels in Buncrana
Certificate of Excellence 2014
Milan, Italy
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“A pleasant surprise”
4 of 5 stars Reviewed June 25, 2014

Bored with city hotels, I decided to stay in the countryside and shot for a place on the sea (hoping to make this business trip look like a vacation). Well, that was a good surprise. The room was welcoming and clean, a nice desk to work, fast free WiFi, the place passes working condition test. I took a sea view room and didn't regret it: the landscape is beautiful and there's only a golf green between the hotel and the sea. If the temperature allows it, you can sleep with the window open as there is absolutely no noise coming from the outside. I have been driving back and forth to Derry everyday and liked the short scenic drive, not a burden at all. Breakfast was OK even if most of the warm dishes and croissants weren't served before 7:30 (don't go there at 7:15 like me). As I spent too much time working I used the bar for dinner but I don't recommend it every evening. I liked the place and will probably return next time.

Room Tip: Sea view absolutely recomended!
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Mang, Manager at Inishowen Gateway, responded to this review, June 28, 2014
Dear Moz74370
Thank you for taking the time to review your stay with us. We are delighted you enjoyed your stay. We are famous for offering guests an amazing view of the Inishowen landscape and Donegal mountains.
All our rooms are spacious for the corporate guest while also offering complimentary WIFI access and on request an earlier breakfast should you require this. Use of our leisure centre is also complimentary and access includes use of our 20m pool, jacuzzi, sauna, steam room and fully equipped gym.
Derry is only a 15 minute drive from us so we can offer anyone the opportunity to combine business with pleasure and use of the golf course is complimentary to all our guests should the long evenings allow you the time to enjoy.
We look forward to welcoming you back to our hotel in the near future.

Kind regards
Joleene
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510 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Randalstown, United Kingdom
1 review
5 of 5 stars Reviewed June 20, 2014

stayed sun 15th / 16th June, excellent room with superb views over golf course and Lough Swilly, weather could not have been better, completely satisfied with food, service, cleanliness , friendliness of staff, highly recommend it, God willing we will be back. Many thanks to Inishowen staff for a job well done.

Room Tip: rooms 250 to 270 best for views.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Mang, Guest Relations Manager at Inishowen Gateway, responded to this review, June 23, 2014
Dear M Campbell
Thank you for your lovely review of our hotel. We are delighted you enjoyed your stay with us.
The weather was a delightful bonus but we have noticed that the sun always seems to be shining in Buncrana. I will be sure to pass on your comments to our staff.

We look forward to welcoming you back to our hotel in the near future.

Kind regards
Joleene
Sales and Marketing
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Derry, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 17, 2014

Booked this hotel online with the impression of a good deal.We live locally so visited to clarify wedding party booking for b&b.We where told that everything was fine and that to expect to pay around £300 on check out as we had already paid deposits online.On check in the we were told that the pool was closing at 6 after us telling the kids they could use it all day as it was advertised on line to stay open till 9.30pm,bar food that night was awful,breakfast was poor,rooms were fine.On checking out we were told our bill was £760 even though we only booked an extra night after been led round in circles by the receptionist with explanation we decided just to pay.Staff could do with an hospitality course especially the lady pool attendant as she was very rude,all in all we left with a very bad impression. Not recommended

Room Tip: We hate been hard on local business but stay somewhere else.......
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Mang, Guest Relations Manager at Inishowen Gateway, responded to this review, June 18, 2014
Hello Joni M
Thank you for taking the time to review our hotel. I am very disappointed to read your comments. We consistently receive high praise from our guests regarding our staff and food as you can see from other reviews on this site and we are regularly noted as being great value for money.

In regards your evening meal, you do not specify why you found the barfood 'awful' and why breakfast was 'poor' so it is difficult for us to rectify the problem. Maybe if you don't mind you would contact us directly on sales@inishowengateway.com so we can address the problems you encountered in more detail.
We only ask this as we are committed to improving our service levels and food quality at all times but can only do this through the feedback provided to us.
I feel I should point out that it does state on our website that kids opening hours in the pool are until 6.30pm on Saturday and Sundays and until 7pm Monday- Friday. However this does not excuse any member of staff being rude to you or any guest and for this we apologise.
Your comments on the increase on your final bill is unclear as any prices we quote to guests are confirmed verbally or in writing before a booking is accepted so I am curious to know why you were unaware of the final payment due. Maybe you could clarify this in your email.

It is devastating to read that you feel you would not recommend our hotel in future and given the amount of information provided to us in your review we find it very hard to justify this. Our team works hard to ensure each guest enjoys all aspects of their stay including service levels and we can only apologise to you for the disappointing stay your family had with us.

I can only ask again that you email us directly and afford us the opportunity to change your mind on this.

Kind regards
Joleene Mc Dermott
Sales and Marketing
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Halifax, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 15, 2014

We stayed at this hotel the night before a wedding. For the price the hotel was more than adequate with decent sized, comfortable rooms. The staff were all polite and friendly which was a bonus. The breakfast was okay, again for the price there was lots of choice and the quality wasn't too bad. All in all the hotel served its purpose as a comfortable place to stay for a night.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Mang, Guest Relations Manager at Inishowen Gateway, responded to this review, June 16, 2014
Thank you for taking the time to review our hotel. We are happy to hear you had a comfortable stay with us and look forward to welcoming you back in the near future.
On your next visit hopefully you will be able to stay longer and enjoy our many facilities including Leisure Centre with swimming pool, Jacuzzi and gym and our Seagrass Spa with relaxation room.
Kind regards
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Perth, Australia
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 2, 2014

Average rooms but great food. Not as friendly as some of the smaller hotels in Ireland but a great place to stay & visit the surrounding attractions. Plenty of bars & good food in bar & restaurant. Pool area is great & the view outside with the golf course, water & hills are fantastic.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Mang, Guest Relations Manager at Inishowen Gateway, responded to this review, June 18, 2014
Hello Kingbrian 1
Thank you for taking the time to review our hotel. We are delighted you enjoyed your visit with us, especially the food. You are right about our hotel being a great place to stay and visit the surrounding area. Inishowen has a rich culture and heritage and as we are on the starting point along the Wild Atlantic Way guests can start their journey under the famous Northern lights whilst enjoying the many attractions along the route.

Our setting is unrivaled in terms of our beach front access, sitting over Buncrana Golf Course so each evening offers guests an ever changing spectacular view which they can enjoy from their bedroom or when enjoying their evening meal in our Peninsula Restaurant which is situated on the first floor with panoramic views across lough Swilly and of course the hills of Donegal.

We look forward to welcoming you back to our Hotel in future.

Kind regards
Joleene McDermott
Sales and Marketing
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Ballymena
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 1, 2014 via mobile

We stayed in here for two nights (Saturday and Sunday), we got the last double room so we were right at the end. Which we didn't mind, the room wasn't like the rooms we seen on the website, I don't think they had updated ours yet but we didn't mind. It was huge! Bed was comfy, pillows were fluffy, bathroom was clean (it was also very big). The hot water was always there, shower could have been a bit more powerful but maybe that is just me being fussy. The staff were great, we actually were there at 12 and check in wasn't till 4pm, but our room was ready so they let us check in early. We ate in the bar, it was great :) so tasty and not very dear! They came and took your order and you could have paid there and then or send it too the room. The spa and pool was lovely, they supplied towels and everything down there so we didn't have to take them from the room. Honestly had a lovely weekend. The view is fantastic as you can see from the pictures, lovely to sit and eat your breakfast or dinner with that view. Would def recommend it :) thank you to the staff.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Mang, Guest Relations Manager at Inishowen Gateway, responded to this review, June 18, 2014
Dear Meggymoo
What a lovely review from you, thank you for taking the time to submit it. I will be sure to pass on your thanks to our staff.
Regards your comments about our rooms, we are actually in the process of redecorating so should you return in the near future please contact me directly and I will ensure you are allocated one of our updated rooms with views over Lough Swilly.

We look forward to welcoming you back to us in the near future.

Kind regards
Joleene McDermott
Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magherafelt, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 29, 2014

We have been staying at this hotel on and off for the past 12 years. The reception staff are very helpful, warm and friendly and on our most recent stay we got a complimentary room upgrade for the two nights we stayed.
The hotel is very clean, the leisure facilities are excellent and the location is great for exploring the surrounding area.
When an offer in on this is a great value hotel.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inishowen Gateway

Address: Railway Road, Buncrana, Ireland
Location: Ireland > County Donegal > Buncrana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Buncrana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Inishowen Gateway 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Inishowen Gateway Hotel is located just outside the picturesque town of Buncrana on Donegal's Inishowen Peninsula. The hotel commands stunning views of the majestic Lough Swilly leading out on to the Atlantic Ocean. The hotel has 80 well appointed en-suite bedrooms, many of which overlook the lake. Some of the facilities are the Gateway Health & Fitness Club, Seagrass Wellbeing Centre, Planet Active for kids & The Peninsula Restaurant. ... more   less 
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Also Known As:
Inishowen Gateway Hotel Buncrana
Inishowen Gateway Buncrana

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