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“A nice, but dated, property” 3 of 5 stars
Review of Bunratty Castle Hotel

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Bunratty Castle Hotel
3.0 of 5 Hotel   |   Shannon to Limerick Road, Bunratty, Ireland   |  
Hotel amenities
Ranked #2 of 2 Hotels in Bunratty
San Antonio, Texas
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
“A nice, but dated, property”
3 of 5 stars Reviewed October 1, 2013

Staff was quite accommodating. We stayed here to be close by the Medieval banquet down the road. Complimentary car service was provided to/from Shannon Airport. The rooms were nice sized and well kept. They have a nice breakfast room and menu. Walking distance to local shopping.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre2011, Director of Sales at Bunratty Castle Hotel, responded to this review, October 4, 2013
Many thanks for your review - delighted that you enjoyed the hotel and we hope to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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812 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 30, 2013

It pains me to give a 'meh' review to this hotel since the rooms are beautiful and the service is very good. Everyone from the front desk to the bar staff to the servers at breakfast were friendly and helpful and very responsive. I also visited the spa and had an excellent experience there.

The problem is with the details; the wifi was non-existent in the room I was in which was disappointing. The advertised "high speed internet access" apparently means wired, which seems out of date to me. Also, my shower was clogged to the point that I was standing ankle deep in water and I was afraid it would overflow. It backed up so quickly it made me question how well the shower had been cleaned since just rinsing it would have made it immediately apparent that the drain was clogged. The front desk said they would make sure that facilities sorted that out before the next guest, which was a good response, but too late to benefit me.

Finally, because of it's location this hotel services many tour groups and a whole bus load of people may be checking in (or out) at the same time. There didn't seem to be any particular preparation for this (extra or dedicated desk staff) and so you may find yourself waiting quite a while or trying to wade through crowds of people. In my case when I checked out there was a golf tour either coming or going and there were golf bags and people blocking most of the front door and the ramp to the parking lot. A little extra attention to managing groups so they don't negatively impact everyone else would have gone a long way.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citrus Heights, California
Top Contributor
91 reviews 91 reviews
19 hotel reviews
Reviews in 51 cities Reviews in 51 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed September 26, 2013

The Bunratty Castle is one of the most authentic medieval castles in Ireland. The hotel is o.k. if your just spending the night there to visit the castle (nice) and have dinner there at the Medieval Banquet room and show (fun entertainment and good food), however the hotel room itself was not up to par. The water pressure was low and the water was cold so had to take a shower in cold (brrr) water. The towels were rather worn and the bathtub to get into the shower was so high that a short person would have a hard time to get in and out of it. And yes, we were part of a tour group.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 26, 2013

This aging hotel caters to tour groups and is not really prepared for the modern visitor who requires in-room wireless access (they have ethernet if your aging computer matches their aging system). At 3:30 p.m. every day, a minimum of two-three huge buses disgorges another 120 or more occupants who roll their suitcases up to their rooms and are then conveyed either to Bunratty Castle or on to some other evening dinner arrangement. I stayed for four nights on my own, not part of a tour. On a Saturday, there was a wedding party so large, it was difficult to get across the foyer just to leave the hotel. The positives are that the rooms and bathrooms are large, and the bathroom has lots of space to spread out one's toiletries. The downstairs becomes, if you let it grow on you, a kind of "pub" area, where you can get online, if you don't mind having "friendly" tourists plop themselves next to you and wonder what you're doing. The negatives revolve around the fact that this is more of a motel than a hotel, and the pictures make the hotel look a lot nicer than it actually is, since the details would show that the place is aging and there are cracks and paint missing here and there; carpets are worn down, etc., all sort of depressing if you look at it long enough. The breakfast room is badly staffed; a couple I talked to reportedly stood for 20 minutes one morning waiting to be seated, and it can be difficult to get a cup of coffee. Again, the problem stems from the fact that the hotel is set up to deal with the tour groups, so if you want to do something and the timing is bad, the hotel staff is not set up to deal with your needs if you are unfortunate enough to want something when the hordes descend on them. This problem is particularly noticeable after one of the larger groups has descended on the breakfast room, and the staff is pushed to get more breakfast food out. You'll also see this sense of staff being overwhelmed in the adjacent pub; wait staff pushed me out of the way on more than one occasion to get drinks and food out to the tables. A bright spot was the beautiful and excellent restaurant attached to the hotel; I was told a reservation was necessary, yet, sadly, I was alone in the restaurant with one other twosome, an older woman and her grandchild. We had the place to ourselves. The food was excellent, the service exemplary, the background music jazz and uplifting, the decor modern and lovely—a direct contrast with the rest of the hotel, which is within easy walking distance to Bunratty Castle and folk park, but so are a number of lovely B&Bs, where I probably should have stayed. However, the hotel does have an interesting old church ruin, Bunratty Church, directly out its back doors; weirdly, the doors you could go through have a water-damaged sign up telling you not to use the "emergency only" door, since a (non-existent) fire alarm will go off. I saw many people go through this door to gain easy access to the church and no fire alarm went off. If you want to see the church's ruins and follow the odd rules the hotel has set up, you'll walk all the way around the property, as I did, to see the church. This irritation is akin to the irritation of being told that it is "not possible" for them to get internet access in the rooms, since the walls are old and thick. I noticed the attempt made to put up routers at places along the walls on each floor, but I have stayed in very old hotels with equally thick walls; the owners put money into placing a router in each room, since they know the people who stay value having privacy while they are online. Tours, however, are notorious for people who are on vacation and are probably not seriously invested in getting online. I noticed a general irritation for those who were forced to get online downstairs in public spaces. Business users should obviously avoid this hotel, which is not a good destination if you absolutely have to be online like I do for business purposes. However, I talked to people who were told by staff via their travel agent that there was definitely wireless in the rooms; of course, it turns out that yes, if you still have a computer with an ethernet connection, sure, there's wireless. If you're determined to stay here for some reason, be sure to make a reservation early, since this is not the kind of place you can just drop in on and hope for a room. I saw one couple, the man was very angry, be turned away when they asked for a room before 11 a.m. while on the road in a car. Although this place is very much like a motel, it is not a motel in the true American sense, where one is likely to find a room on a whim, especially since the hotel is so overrun by coach tours.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithville, Texas
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 25, 2013

We stayed one night, our first night in Ireland. Lovely hotel, clean, nicely furnished (though the common areas seemed to be a bit dated). Our room was very nicely decorated, clean and comfortable, but we did have problems with the plumbing, which was the reason for the "average" rating. The toilet wouldn't flush consistently (though we finally got that to work) and the shower was either off or scalding. We're pretty intuitive -- like figuring out the lights in the room required a key card to stay on -- but we couldn't find a way to adjust the shower temperature. We were there such a short time, and we didn't know about the problem with the shower temperature until it was time to take a shower, so we didn't call for assistance. (It may be something as simple as a quick adjustment. We just didn't have the time to request the service from the staff.)

The breakfast was ok; better than the typical hotel breakfast.

The grounds were tidy, with greenery and vivid flowers in flowerbeds around the hotel. Two pubs and Bunratty Castle within walking distance was also quite nice. We would stay at Bunratty Castle Hotel again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre2011, Director of Sales at Bunratty Castle Hotel, responded to this review, October 1, 2013
Many thanks for your review, Im glad to hear that you enjoyed your stay and got a chance to roam around the village. Im sorry to hear about the issue with your shower and have now repaired same. Look forward to welcoming you back to Bunratty Castle Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
carolinas
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 24, 2013

We stayed here for one night during our 2 week trip. We had just spent 3 nights at Ashford Castle so you might think we'd be in for a letdown here. Not at all. The beds were the most comfortable we had anywhere during our trip. Our room was clean, comfortable and roomy and the staff were very friendly. Breakfast was just OK, but we weren't expecting a gourmet experience at a breakfast buffet.
And yes, location really is everything. We parked the car and enjoyed our full day in Bunratty.
Can't imagine what else you'd be looking for in a prime location tourist hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 24, 2013

Located within walking distance of the Bunratty Castle, and a couple of pubs, this is a nice place if you prefer to walk. Room was nice, and well appointed. The shower faucet was broken, so the only options were hot or scalding hot water. Must frustration ensured, but it wasn't worth the trouble and walking outside fixed all our frustrations. Really the only complaint we had with the property. Breakfast was tasty. Service was slow at times, but again, I think this is more the Irish way as this was a common theme throughout the country. All in all, we'd stay here again and would recommend this property to others.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bunratty Castle Hotel

Address: Shannon to Limerick Road, Bunratty, Ireland
Location: Ireland > Province of Munster > County Clare > Bunratty
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bunratty
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bunratty Castle Hotel 3*
Number of rooms: 144
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