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“Avoid at ALL costs - bad night's sleep - freezing rooms - will never stay again” 1 of 5 stars
Review of O'Shea's Hotel

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O'Shea's Hotel
Strand Street | Tramore, Co. Waterford, Tramore, Ireland   |  
Hotel amenities
Ranked #2 of 5 Hotels in Tramore
Dublin, Ireland
1 review
“Avoid at ALL costs - bad night's sleep - freezing rooms - will never stay again”
1 of 5 stars Reviewed February 11, 2013

DO NOT STAY IN THIS HOTEL IF YOU WANT A GOOD NIGHT'S SLEEP. My wife and I stayed here recently as part of a wedding party of about 20. The hotel is truley awful. Several of us had freezing cold rooms even though heaters were on!?! There were serious electrical problems resulting in NO power in some of the rooms! Problems were reported to management, who didn't seem to care at all. I wonder when they were last inspected by the Irish Tourist board? Guests were forced to move to different rooms. The hotel staff were friendly but the the front desk staff were extremely rude and unapologetic. An older female receptionist wearing glasses was particularly unapologetic and lied through her teeth denying there were any problems with power or freezing rooms. The rooms are very old and the entire hotel needs a updating. One other thing also, there is a niteclub which runs until around 3am. The music thumps up through the entire hotel so you will not be able to sleep when it is on. There are many superior alternative hotels and guest houses available in Tramore, I would encourage you NOT to stay here as you WILL regret it. If you do not believe me just take a look at the other reviews. You'll see a lot of people mentioning the freezing rooms! Management at this hotel at dishonest and are NOT to be trusted at all. I'm astonished that there are any positive reviews for this hotel at all, makes me wonder were they written by friends of the hotell!?!

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'SheasHotel, Owner at O'Shea's Hotel, responded to this review, March 14, 2013
I am very sorry that you were so disappointed with your stay at our hotel. We did have an electrical fault on the night of your stay - but this was caused by a devise brought into the hotel by another guest - this devise when plugged in caused the trip switches to go off, so the problem was caused by something we had no control over, and it took a long time to actually find the cause of the problem, but I sincerely apologise for the problem.

Of course, we take all complaints very seriously and do our very best to rectify any problem as quickly as possible. Once more I do apologise to you if you felt that our staff treated you with disrespect.

Our hotel is old, we do not claim on any website to be a new moden hotel, but we have got a modern heating system and most of our guests compliment us on the warmth of the rooms, but unfortunatily on the night of your stay - the electrical fault caused the heating to go off.
Like all hotels in Ireland we are inspected annually.

We are not dishonest .

I am sure that you were offered a discount on checkout for the upset of the previous evening.
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114 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
laois
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 10, 2013

The hotel is in a great location close to all amenities, beach, bars, restaurants, shops, entertainments. the food is lovely . but more so the staff in the restaurant are so so friendly and cant do enough for you . Special mention to Maureen . Maureen you are a Gem to this hotel , you make everyone feel right at home and you can't do enough for people . Thank you Maureen :)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'SheasHotel, Owner at O'Shea's Hotel, responded to this review, March 14, 2013
Thank you very much for your kind review. We know that Maureen is a wonderful waitress & so pobular with all our customers - we really do appreciate her as you said - she is a gem.

Please come and stay in our hotel again very soon - now that Spring is on the way.
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Brussels, Belgium
1 review
5 of 5 stars Reviewed February 1, 2013

I stayed for 1 night on December 10th., 2012. The hotel is in a great location close to all amenities, beach, bars, restaurants, shops, entertainments. Service was great and everyone was very friendly. Great value also ! The bedroom was a nice size and very warm and cozy. Couldn't complain about it. I hope to go back in April. Brendan L.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'SheasHotel, Owner at O'Shea's Hotel, responded to this review, March 14, 2013
Dear Brendan L.
Thank you for taking the time to write a review for our hotel. We are so pleased that you enjoyed your visit & we look forward to seeing you here in Tramore again very soon. Thank you.
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Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 20, 2013

Had booked hotel ages ago, they knew we were coming, when we arrived into are room it was freezing, the bed felt damp also the chairs in room. went down to reception and said about heating was told it would not be on until 4.30, the heating was turned off in the bathroom and also landing, hubby got into bed with clothes on to get warmed and when he got out he felt his clothes were damp. Booked out got are money back, went else where. the room should have felt warm when we went in,if this was o.k then we would have eaten there also but did not even eat. We were also told also at the reception desk that people stayed in same room last weekend and they were o.k. It was the 18th of Jan we were there and it was 3 - 4c I'm a carer for my husband and i put him first.Told them at the desk it was the worse place we stayed, we will never be there again......... all the hotels there need to be up dated

Room Tip: Heat when you want it
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'SheasHotel, Owner at O'Shea's Hotel, responded to this review, March 14, 2013
My sincere apologies for not having the heat turned on in your room on your arrival in early January. I know that the heating is timed to come on 4.30pm, as most of our guests are out during the day. However, when you asked for heat the receptionist should have changed the timer from clock to constant.

I do not doubt you when you say the bedroom was cold, but it was not damp as you stated, as all our rooms were used over the New Year & again For the January Darts Festival 12th to 14th January.

It was such a shame that you didnt go into the bar & sit by the fire - the heating is all day in our bar - until your heating was turned on.

Once again my sincere apologies for not having your heating turned on for your arrival.
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London, United Kingdom
1 review
5 of 5 stars Reviewed January 8, 2013

My father and I had a wonderful stay at O'shea's over christmas. We arrived late on xmas eve and nowhere else in waterford was open or willing to take us, so last minute, but when I rang and spoke to Mrs. O'Shea she very kindly let us stay at her hotel even though she was having her 25 plus family over for christmas. Not only this but she made xmas breakfast and xmas dinner for us even though she had so many people to feed. I won't forget her kindness!

Our room was excellent too, with a brilliant view of the beach. We could hear the sea roaring from our room. the room itself was great, very warm and clean and with plenty of room for my Dad and I. It's literally a two minute walk to the beach from the hotel so we went for a long walk across the beach on christmas day.

I would definitely go back and the O'shea's helped to make our Christmas day very special indeed!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'SheasHotel, Owner at O'Shea's Hotel, responded to this review, January 13, 2013
Dan it was a pleasure to have you & your Dad stay with us, (albeit at short notice), over Christmas when the only available flight from the UK was into Waterford. We normally do not keep guests on Christmas Day as we reserve the hotel for our family. However, in the spirit of goodwill and like Mary & Joseph in Bethlehem, we would not see anyone turned away ! We are glad you enjoyed your stay with us and having you and your Dad added to the festivities. We hope that you will return to Tramore again one day - by choice! Best wishes for 2013.
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Bray
1 review
4 of 5 stars Reviewed November 28, 2012

Glad I did not heed the negative reviews, stayed one night on a tight budget, guy on phone was very friendly, got a deal and was greeted with a smile on my arrival.
Would recommend to any Reps doing business in Waterford, good atmosphere in the bar.
Found room to be clean and warm, staff where pleasent and helpful.
Will defo stay again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'SheasHotel, Owner at O'Shea's Hotel, responded to this review, January 13, 2013
Thanks Brian for your positive feedback. We appreciate you taking the time to write a review for our hotel. Please spread the word that we are open every night and for regular customers we offer very special deals. Thanks again and hope to see you in Tramore soon.
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Wirral U.K
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 20, 2012

We stayed here as it was dog friendly as it turned out it was people friendly, Ok the room was a bit small but it had plenty of hot and cold water. and it was clean
Breakfast was very good and front of house more than helpful

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'SheasHotel, Owner at O'Shea's Hotel, responded to this review, October 29, 2012
Thank you for your review, I hope that you both and most especially your dog, wnjoyed the remainder of your holiday in Ireland. If you choose to visit us again and I really hope that you will, please request a large room and I will ensure that we will reserve the largest room for you.
Once again thank you for your review.
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Additional Information about O'Shea's Hotel

Address: Strand Street | Tramore, Co. Waterford, Tramore, Ireland
Location: Ireland > Province of Munster > County Waterford > Tramore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #2 of 5 Hotels in Tramore
Price Range (Based on Average Rates): $
Number of rooms: 30
Official Description (provided by the hotel):
O'Shea's Hotel by the sea in Tramore has been welcoming guests since 1968. Guests return time and time again for short breaks, business, horse racing, golfing, pony trekking, touring, walking holidays,beach holidays, family holidays, to play the slot machine in the many arcades or just to relax and unwind beside the sea.O'Shea's Hotel, is the ideal location for a relaxing break or an activity based holiday."There is very much a home from home atmosphere at O'Shea's Hotel, where you are assured of friendly & attentive service.This hotel is not your typical cloned international style, but old world charm, cosy warm rooms with modern comfort"Book now for O'Shea's Hotel Golf Classic on 9th, 10th,11th & 12th Sept. 2013 ... more   less 
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Also Known As:
Osheas Hotel Tramore

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