I stayed here 07-09th June 2013.We booked a family room 2adults & 2 Children and even after sending an email to reception to ensure that we were allocated in a room specific to a family with a 9 and 2 year old we were given room 116 directly across from the Raglan Road bar, the music was so very loud and people smoking outside the front door of the bar made it impossible to sleep. On top of that the radiator in the room was on constant and we were unable to switch it off, a staff member came and turned it off but it took a couple of hours for the room to cool down and because of the noise levels we were unable to open a window. On a number of occasions I had to go down to reception to complain about the radiator and the noise , because there was no phone in the room I had to get up out of bed on each occasion and go downstairs….horrendous first night.
The following morning I asked to be moved and there were only two twin rooms available which was ok with us. The receptionist was not overly apologetic that our first night was so horrendous and that as a result we had two very cranky children from the late night getting to sleep. Our second night sleep was also disturbed by loud noises from what sounded like a nightclub but at this stage it was so late in the night that we did not bother complaining to reception.
Other than that the hotel itself is lovely, outdated décor but the waiting staff were lovely, Breakfast was very nice. Included in our package was a meal, it was again a lovely meal.
The location is perfect, only a few mins walk to the Beach and Fun fair.
This was the second year running that we had stayed in the Grand hotel however with such a bad experience with the noise and having to move rooms with two children we will be seriously considering not booking for next year. However if you are looking for a hotel for a group on a girls/lads weekend away this hotel would be ideal.
- Official Description (provided by the hotel):
- Our hotel in Waterford offers over 80 spacious and comfortable en-suite bedrooms which are decorated with guests comfort in mind. Most of our rooms offer stunning views of Tramore Bay. All our bedrooms have extensive facilities including: Direct Dial telephone Tea/Coffee making facilities Hairdryer Multi-Channel TV Fresh linen & toiletries daily As a family friendly hotel we have 10 dedicated family rooms with double and either two or three single beds in each.There is an elevator servicing all guest bedrooms. Check in time is from 2pm, check out time is 12 noon, if you would like an early check-in or a late departure then please contact reception and we will do our best to accommodate you. A Credit Card is required to secure bookings at The Grand Hotel.Other facilites our rooms may offer include; Free High-Speed Internet Access 24hr Room Service Babysitting Complimentary baby listening service Wake-up Calls Laundry Service High Speed Internet Access Mini-Fridge Safe Secure Services Iron & Ironing Board Dvd Cots Newspapers available on request Late check-out €25 per room We also have specially adapted rooms for guests with limited mobility and with wheelchair access. We offer both smoking and non-smoking rooms for guests. A dedicated smoking room is located on the ground floor near the bar. Please note that a credit card pre-authorization is required on check-in. ... more less
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