Following on from review from Eimear1190. I was one of the organisers of the night in question, and can i only say, i was in no way or form informed of these problems, in my opinion the staff from the hotel, cud not have been any more helpfull. Anyone that booked the hotel by phone, were informed about the €50 security deposit, and its stated on website no drink is allowed in rooms. It came to my attention on sun that some articles of clothing were missing, but let me state that nearly everyone in that function room was known to each other, so it dont take much to work out that stolen/missing jackets are in someone that is known`s pocession. We searched the function room for missing jackets but to no avail. I received a message on sun, to ask bout a phone left in a room, and the staff were straight onto this, and phone was found and returned. As far as im aware there was no breakfast included in the special deal, so you were lucky to receive one. Personally i taught the night was great, and from feedback, so do the majority, and i look forward to working with the staff of the grand again.
ps: food was beautifull
- Official Description (provided by the hotel):
- Our hotel in Waterford offers over 80 spacious and comfortable en-suite bedrooms which are decorated with guests comfort in mind. Most of our rooms offer stunning views of Tramore Bay. All our bedrooms have extensive facilities including: Direct Dial telephone Tea/Coffee making facilities Hairdryer Multi-Channel TV Fresh linen & toiletries daily As a family friendly hotel we have 10 dedicated family rooms with double and either two or three single beds in each.There is an elevator servicing all guest bedrooms. Check in time is from 2pm, check out time is 12 noon, if you would like an early check-in or a late departure then please contact reception and we will do our best to accommodate you. A Credit Card is required to secure bookings at The Grand Hotel.Other facilites our rooms may offer include; Free High-Speed Internet Access 24hr Room Service Babysitting Complimentary baby listening service Wake-up Calls Laundry Service High Speed Internet Access Mini-Fridge Safe Secure Services Iron & Ironing Board Dvd Cots Newspapers available on request Late check-out €25 per room We also have specially adapted rooms for guests with limited mobility and with wheelchair access. We offer both smoking and non-smoking rooms for guests. A dedicated smoking room is located on the ground floor near the bar. Please note that a credit card pre-authorization is required on check-in. ... more less
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