We stayed in this hotel last Saturday night. Where do I start, on arriving at the hotel we checked into our room and were given 1 key for 2 guests. When we got to the room we were in total disbelief. The light fixtures were dragged off the wall and hang by wires and no light bulbs. The Bedspreads were half dragged off the beds and in a pile on the floor, the curtains were attached by one curtain hook and the rest were hanging down with broken hooks , clearly pulled down and broken off the rails, My husband has to climb up and try to wedge the curtain in behind the rail to give us some privacy. There were dirty glasses in the room and the bathroom had a stench of poo! The room was freezing at the end of November and the knob had been removed from the radiator. As a lot of my friends were staying in the hotel for the same function ,They were all made to pay for the room before arrival and had a further €50 security deposit slapped on them by surprise on check in (We are all in our late 30s early 40s, hardly hooligans!) . Also nobody was allowed to have a drink in their room. when I went to reception to advise them of the condition of our room, no alternative room was offered but a note was made that we didn't cause the damage. That evening at the function which was to go on till the early hours, the hotel turned off the heating and many of us had to put our coats on. I decided I'd had enough and headed to my room which was still freezing, went to reception where they had a switch to control my heating which they flicked and told me wait a while for it to warm up. After half hour still no heat, went back, main switch turned off for hotel, they then turned it on. I Have to ad the man behind the desk was extremely helpful and one of the hotel's only assets . Eventually the heat came back on so I took my jacket off in the function room. At this point there were only about 20 people left. When it was over we had to bring some DJ equipment to our room, when we came back to get our jackets they had vanished. The staff were unhelpful. Next morning when asked again they were very disinterested in helping us find them and would not turn on the light in the function room to search. Again the only good thing on the Sunday was that I missed breakfast and the helpful man from the previous night had one cooked for me at no extra charge. I have stayed in many hotels all around the world but by far this was the absolute worst, not a bit like it is Portrayed on it's website, I would advise against anyone staying here!!
- Official Description (provided by the hotel):
- Our hotel in Waterford offers over 80 spacious and comfortable en-suite bedrooms which are decorated with guests comfort in mind. Most of our rooms offer stunning views of Tramore Bay. All our bedrooms have extensive facilities including: Direct Dial telephone Tea/Coffee making facilities Hairdryer Multi-Channel TV Fresh linen & toiletries daily As a family friendly hotel we have 10 dedicated family rooms with double and either two or three single beds in each.There is an elevator servicing all guest bedrooms. Check in time is from 2pm, check out time is 12 noon, if you would like an early check-in or a late departure then please contact reception and we will do our best to accommodate you. A Credit Card is required to secure bookings at The Grand Hotel.Other facilites our rooms may offer include; Free High-Speed Internet Access 24hr Room Service Babysitting Complimentary baby listening service Wake-up Calls Laundry Service High Speed Internet Access Mini-Fridge Safe Secure Services Iron & Ironing Board Dvd Cots Newspapers available on request Late check-out €25 per room We also have specially adapted rooms for guests with limited mobility and with wheelchair access. We offer both smoking and non-smoking rooms for guests. A dedicated smoking room is located on the ground floor near the bar. Please note that a credit card pre-authorization is required on check-in. ... more less
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