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“Family Friendly” 4 of 5 stars
Review of Cavan Crystal Hotel

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Cavan Crystal Hotel
4.0 of 5 Hotel   |   Dublin Road, Cavan, Ireland   |  
Hotel amenities
Ranked #2 of 3 Hotels in Cavan
Certificate of Excellence 2014
Limerick, Ireland
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Family Friendly”
4 of 5 stars Reviewed August 15, 2013

I bought a 3 night deal 2 adults and 2 children with Supervalue. I have stayed here before and always liked the attitude of the staff, very helpful and willing to assist in any (reasonable!) request.
The addition of the kids club is very welcome and provides a much needed break for a couple of hours for parents. However the meal and price of the kids club should be all inclusive as in other hotel's kids clubs. The average in other hotels is €8/9 including meal but here the hotel charges €5 for the kids club and then €6.50 for the kids meal. What happens the kids during mealtime if parents don't opt for the meal, do they sit and watch others eating?!!

The pool is great and my children really enjoyed the stay here, as did I and my mother.
The family room was large enough, very clean and beds are very comfortable and we all had enough beds without having to ask.
All in all we had a lovely stay and would recommend Cavan Crystal if staying in the area.

Room Tip: Choose a room at the back of the hotel which is quieter.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this review, August 17, 2013
Hi,
Many thanks for for very kind comments in your review of our hotel after your stay with us. I was delighted to read your positive feedback and I have passed this on to all of our staff.
I am sorry if you found the kids club a little expensive but we are very anxious to ensure we have adequate supervision for the children while they are with us and also to provide a good quality meal which we felt was worth the extra couple of euro above the average.
I do hope we will have the opportunity to welcome you back again in the near future and in the meantime thank you again for your feedback.
Kind regards,
Joe O'Brien.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Dallas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2013 via mobile

Nice hotel. Clean, up-to-date (except tube television in room...giggle giggle) and spacious. Not a typical, traditional Irish experience, but no problems at all. Short walk (~15 minutes) or ~5 euro cab ride to village center. There's a SuperValu and shopping center across the road, which is convenient.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this review, August 17, 2013
Hi,
I am grateful to you for giving us your feedback after your stay with us.
Thank you for that and thank you for your positive comments which I have passed on to all staff.
I do hope you will visit us again when you are next in this part of the world but in the meantime thank you again.
Kind regards,
Joe O'Brien.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 13, 2013

We stayed here from 11.8.13 to 13.8.13 and we were surprised with what we got. We had booked the stay via Groupon and we got the deal with kids go free. But there were complications as the hotel then said the kids do not go free. Once that was sorted we left to go to the hotel. Parking was limited due to the learner driver cars parked on the hotel carpark. The fried breakfast was far too over cooked and we had to wait for tea and toast to come, had the fried breakfast done before it arrived even though it was asked for before the fried breakfast was ordered. Bar food was disgraceful, the burgers we had were undercooked, so undercooked they were raw in the middle. the drink (bacardi breezers) in the bar that were ordered were out of date by 5 months!! Was so shocked at this and was very unhappy. Staff were friendly and helpful. The facilities were excellent, we had 2 kids with us and the pool made them very happy. Overall the experience was nothing like a 4* hotel.

Room Tip: Rooms on ground floor are noisy as there were lorries unloading and there was a driving school behin...
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this review, August 17, 2013
Hi,
Thank you for posting a review following your recent visit to us.
I was naturally very concerned to read the issues that you raised. I would very much welcome the opportunity to discuss these matters with you directly and with this in mind I would be delighted if you would contact me personally on joeobrien@cavancrystalhotel.com
Thank you again for your feedback and I look forward to hearing from you.
Kind regards,
Joe O'Brien.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 12, 2013

This was a pleasant hotel. The rooms were pretty standard with nothing specific to note. The room was comfortable, the location was good, the staff was friendly, etc. Across the street were a couple of stores including a large grocery store so we were able to buy dinner and breakfast there.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this review, August 17, 2013
Hi,
It was good of you to take the time to post your review of the hotel after your stay with us.
Thank you for that and for your positive feedback. I do hope that perhaps on a future occasion you will have more time to spend with us and experience more of our facilities such as our Opus One restaurant and bar food menus which I am sure would make your stay more special.
In the meantime thank you again and we look forward to welcoming you back in the not too distant future.
Kind regards,
Joe O'Brien.
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Cork, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 12, 2013

I recently stayed in the Cavan crystal while attending a wedding in a nearby hotel. From the outside the hotel does not looking appealing, but it is very nice once you head inside. It is evident that they hotel have spent money on the interior but they seems to have forgotten about the outside which is a shame. Our room was clean and well appointed. The bed was very uncomfortable, i usually like a firm matteress but found the bed to be as hard as a plank of wood, but others may find it fine.
My biggest complaint and the reason I am only giving the hotel 2 star is because of the food. Myself and my husband went for breakfast the next day and while we were very close to end of service we still expected good food. The staff were very nice and accommodating but the food was inedible. I ordered what I thought was fresh pancakes but what I got were dry stale pancakes, that clearly weren't even fresh that day. They were even cold! My husband ordered a full breakfast but everything bar the fried egg had clearly been re-heated rather than freshly cooked. We had heard great things about the hotel but we were bitterly disappointed and will not be back

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this review, August 17, 2013
Hi,
Thank you for your feedback following your visit to us and thank you for your kind comments on the hotel.
I was naturally sorry to hear of your experience for breakfast and may I apologise most sincerely for this and I would be happy to respond to you in more detail on this directly if you would like to contact me on joeobrien@cavancrystalhotel.com
I do you hope you will consider returning to us on a future occasion as we would be very keen to show that what you experienced at breakfast was not the standard we strive to achieve at the Cavan Crystal Hotel.
In the meantime thank you again for your feedback and I look forward to hearing from you.
Kind regards,
Joe O'Brien.
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Edinburgh
Top Contributor
76 reviews 76 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed August 9, 2013

We stayed at the Cavan hotel over 3 night when attending a horse show. I was pleasantly surprised with the standard of the rooms and the hotel. The hotel and the rooms are furnished to a modern standard. The rooms are spacious, and clean. However, the TV was a kitchenette TV and was from the 1990s, and you struggled to see the content on the screen when lying on the bed cause the display is so small. I also visited the gym a couple of time to workout, which I enjoyed as it was not crowed and it offered a wide variety of machines for cardio and weight lifting.
Breakfast was manic because the hotel was fully booked the weekend we stayed, and the poor staff were overwhelmed with the numbers. Having said that, they did try their best to serve you and attend to your needs. We also had dinner at the hotel one night. The food was to a good standard, in fact it was better than most hotel dinners, but it just lacked the high end restaurant standards. Having said that there is nothing wrong with the food and it doesn’t need to be Michelin stars standard!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this review, August 10, 2013
Hi,
It is always good to hear when someone is pleasantly surprised by their visit to our hotel and I thank you for giving us your feedback to that effect.
It was indeed extremely busy at the time of your visit and my apologies if the restaurant was under a little pressure and not quite up to our usual very high standard which I hope you will have an opportunity to experience on a future visit.
We look forward to seeing you again soon at the Cavan Crystal Hotel and again thank you for your kind review.
Kind regards,
Joe O'Brien,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2013

i went to a golden wedding anniversary in this hotel on 28/6/2013. the bus from dublin left us right outside the hotel. the hotel was beautiful, and check in was quick and smooth.
our room was lovely and spacious, our tv did not work, but the staff had it sorted in no time.
our evening meal was delicious, with a good choice, and plenty of food.
i awoke next morning,refreshed and hungry.
down at breakfast was the usual help yourself to cereal, juice,and the rest, but i was impressed that you ordered what fry you wanted at the table from the waitress, and it came nice and hot with fresh toast and tea/coffee.
i would reccommed this hotel to everyone. the bonus was as i said, for people with no transport that the bus stopped outside the hotel. i will be back for another golden evening and a longer stay.
thank you
marie courtney

Room Tip: sorry was not there long enough to use the spa, but look forward to enjoying it on my next stay.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this review, August 10, 2013
Hi Marie,
Thank you for taking the trouble to give us your detailed feedback following your recent visit to the Cavan Crystal Hotel and I was delighted to hear that you enjoyed the hotel, the food and the service and as always I will pass on your generous comments to our staff.
Like you, I hope you will have the opportunity of another golden break in the near future when we will be delighted to welcome you back.
Many thanks,
Joe O'Brien,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cavan Crystal Hotel

Address: Dublin Road, Cavan, Ireland
Location: Ireland > County Cavan > Cavan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Cavan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cavan Crystal Hotel 4*
Number of rooms: 85
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