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“Great Hotel” 5 of 5 stars
Review of Station House Hotel Letterkenny

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Station House Hotel Letterkenny
3.0 of 5 Hotel   |   Lower Main St, Letterkenny, Ireland (Formerly Ramada Encore)   |  
Hotel amenities
Ranked #3 of 13 Hotels in Letterkenny
Northern Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Great Hotel”
5 of 5 stars Reviewed April 7, 2008

Stayed with my husband here for the weekend - fantastic hotel. All the staff receptionist, bar staff, waiting staff were very friendly and professional. The rooms were immaculate and very spacious - loved the big bathroom with all the glass decor and the power shower was brilliant ! - unsure about the wooden floors (different i suppose). The food in the hotel was superb - Good location - walking distance to shopping mall and local pubs/restaurants. Can be a wee bit noisy with hen/stag parties but you expect that when going to Letterkenny but we had no problems just good craic!! Our room was also cleaned and fresh towels provided even though we were only there for 2 nights.Overall we had a great weekend and definitely would go back.

  • Liked — friendly. cleanliness , good service/food
  • Disliked — nothing
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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379 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
belfast, northern ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2007

This hotel was excellent. My fiance and I stayed here for 2 nights at the beginning of this month. The room was very modern, nicely decorated- absolutely loved the bathroom, which was all frosted green glass, with a brilliant power shower! Flat screen TV and an extra bed (well, sofa bed) in the room. The hotel is in a fantastic location to get to both the nightlife (turn right at the front door) and the cinema and shops (turn left at the front door!) Both are less than a 5 minute walk away.

We ate in the restaurant on our first night (meal was included as part of our stay) and the food was lovely, made even better by the excellent service. The staff were friendly, well trained and didn't rush us at all, as so often happens in restaurants. Breakfast was delicious too, with a varied selection of hot and cold food (including smoked salmon- mmm!).

We had one issue with the room- a broken bulb, but this was fixed within 10 minutes of reporting it to reception. Really enjoyed our stay here and would definitely recommend this hotel.

  • Liked — Professional staff
  • Stayed November 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
144 reviews 144 reviews
48 hotel reviews
Reviews in 61 cities Reviews in 61 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed September 22, 2007

My boyfriend and I stayed in the Ramada Encore Hotel last weekend. It was a very nice hotel with spacious bedrooms and fabulous "wet" room. No wardrobes (only hooks on wall) which I found somewhat annoying but nice TV and comfy bed. There were a few hen parties in the hotel but they were not too rowdy!. Don't be too hungry when ordering dinner as you could be waiting 40 minutes for your starter. However, when we got the food it was very tasty and we were given a complimentary Baileys. Breakfast was filling and set us up for the day. Hotel was centrally located and Letterkenny was a great base to tour Donegal. Tried to eat in the Chinese across the road from the hotel but it was closed on Monday night. Two very nice restaurants on the main street only 5 min from hotel.

  • Liked — Location
  • Disliked — Waiting for dinner
  • Stayed September 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Westmeath
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2007

Me and three friends booked two twin rooms at this hotel stayed 3 nights and have to say the level of service was above average compared to most hotels we have stayed in for a long time.
Our room was modern, clean and bright, although not that cosy, its the first place ive seen that has wooden floors instead of carpets, although this seems hygenically better.
There seems to be very little foreign nationals working here, which is unusual for a hotel..All the staff I came in contact with were welcoming, especially the girls at the desk.. It got a little roudier on our last night there which was a Saturday night, thankfully the night security calmed down the main culprits, a group of stags, which seems to be a previlant thing in Letterkenny.
Over all this hotel is at a great location and is reasonably priced..but not recommended for a quiet get-away.

Stayed June 2007
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Poland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2007

I stayed in Ramada Encore for 11 days and had great time!
Room was just perfect with very comfortable bed and free internet connection.
People from stuff were very nice, always helpfull and smiled.
Food in hotel was very tasty, I have eaten there breakfests and enjoyed them - i could choose from rich breakfest menu and tried nearly everything :)
If I go to Letterkenny in the future I will stay in Ramada again!

  • Liked — Delicious breakfests!
  • Disliked — I liked everything...
  • Stayed July 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 22, 2007

Awful, from start to finish, for example, no parking, plastic everything including noisy plastic floors plastic CURTAINS, HEN parties stag parties, all night long, not to mention the horrific traffic noises outside it was like we slept on the street, I have stayed in far far nicer Hostels, we had booked bed and breakfast, it was like we were camping, breakfast was an afterthought they actually served coffee out of a flask, i could,nt believe it, the whole place was cold and impersonal. YUCK, the shower leaked everywhere, and we were almost given out to by the cleaner, sorry but not our fault. all they were missing was an automated check in desk that would have completed the impersonal touch. I cannot emphasize how much you should not use this hotel if you want to get any sleep. Oh and as their car park is tiny, i had to park almost a mile away on a busy street on a saturday night, i went early to get my car the following moring and it had been puked on. how nice. Will deffinately not be going back, and would look for a nice B&B or an older hotel where they still maintain a standard. They will not let you have an iron either, they prefer you to use their very costly laundry service, and don't order the movies, they are not the ones they advertised. Consider yourselves warned, I wont say i told you so

  • Liked — nothing
  • Disliked — everything
  • Stayed June 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed June 5, 2007

It’s hard to think of much nice to say about this hotel. It’s clean, modern and charmless, as you might expect from a Ramada. That’s about it.

The rooms are strangely small given the cavernous expanses of the corridors. Shower curtains have been foregone in favour of a sloping floor. If the water drained properly, this would be a good idea. But it didn’t, so the entire bathroom floor became soaked.

All that is forgivable in what is basically a budget hotel. But personally, when I pay for a hotel, I expect at the least a decent night’s sleep. No chance.

If you think noisy hen parties are isolated incidents and that the hotel can’t be blamed when they keep everyone else up until 6am, please do yourself a favour and think again. As you may see from other comments, these problems keep happening, and it IS the hotel’s fault.

One hen party camped out in several rooms and the corridor, playing music, squealing like pigs, blowing smoke down the halls of a supposedly non-smoking floor and generally being loud and disruptive. Any request from other guests to keep the noise down would work for around 10 seconds. Finally, we tried to call down to reception, only to find that in fact there was no phone in the room. Yes, you read that correctly. Our room, in one of the world’s biggest hotel chains, had no telephone.

I walked down to reception and one of the staff did eventually come up. He tried, but he was alone and fighting a losing battle.

What was most disappointing was that when we complained to the manager the following morning, he did not want to know. There had in fact been six hen parties staying in the hotel that night, but he insisted that three staff was plenty to deal with them all. Plainly it wasn’t. Did he not feel that if they could not handle hen parties then they should not admit them? No, he didn’t. Hen and stag parties were, he said, their main summer weekend business. In other words, to hell with any of the other paying guests. We’re not prepared to hire enough staff to make sure that we can accommodate everyone comfortably.

Quite apart from the appalling attitude, this shows a total lack of competence. The last time I was at a stag weekend, the hotel had separated the group out onto different floors. This is standard practice for hotels whenever a large all-male or all-female group book rooms. It is the first and most obvious method of trying to provide decent hotel facilities for all paying guests. But not here.

Unfortunately, we had prepaid for our stay through another website, where we will now be pressing for a refund (and I hope the Ramada never sees a cent of our money). The manager was certainly not prepared to do much more than “apologise” while staring into the middle distance – and I have heard more sincere apologies from politicians. He did offer lunch in the hotel bar, which was of course full of screaming hens. Given that the breakfast was no better than edible, I don’t think we would have taken this up even if we had been staying longer in Letterkenny and had the place to ourselves.

Stay somewhere else.

  • Liked — Leaving
  • Disliked — Poor design surpassed only by the awfulness of its management
  • Stayed June 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Station House Hotel Letterkenny

Address: Lower Main St, Letterkenny, Ireland (Formerly Ramada Encore)
Location: Ireland > County Donegal > Letterkenny
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#2 Romantic Hotel in Letterkenny
#3 Business Hotel in Letterkenny
#5 Family Hotel in Letterkenny
Price Range (Based on Average Rates): $
Hotel Class:3 star — Station House Hotel Letterkenny 3*
Number of rooms: 81
Official Description (provided by the hotel):
Professional family run boutique style hotel located in the heart of Letterkenny. Conveniently located within walking distance from the high street shopping area, theatre, multi screen cinema and all the culture and night life that makes Letterkenny such a delight. Offering year round entertainment, Letterkenny is the perfect base for exploring the diversity and magnificent beauty of County Donegal. We endeavour to provide you with an unforgettable stay, let our family take care of your family! We look forward to welcoming you soon... ... more   less 
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Also Known As:
Ramada Letterkenny
Letterkenny Ramada

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