I have stayed in this hotel twice if not three times before and I always found it to be okay but that was definitely not what I found this time. On walking into the room on the first evening I took a quick look around, my first impressions were not good, the sideboard had coffee tracks on it, there was only one spoon on the tray, only enough towels in the bathroom for two people, we are a family of four, the kettle was on a low shelf at the right level for my two year old to reach! The sink in the bathroom looked dirty, especially around the taps and there were no extra pillows. All this after hauling two kids and bags up two flights of stairs to a 'family room' in which there was no space to swing a cat! The travel cot in which my 6 month old was to sleep had more give in it than a wheel, it was very unsteady. There was no air conditioning and the window neither opened or closed properly. Within 5 minutes of being there my very inquisitive 2 year old found someone's hair curler at the end of his bed.the phone cord was taped into the socket again within easy reach of my 2 year old. We found a piece of glass in our 2 year olds bed and some on the bedroom floor, the shower head fell off on my husband while he was in the shower. Another family member staying in a different room got locked in her bathroom when the handle, that was held in place with one screw, came off in her hand, and yet another family member had to have her key reactivated on numerous occasions. On our 2nd day/third night there our room was not serviced due to it not being done while we were gone for 3 hours but instead they came to do it when we were putting our 2 year old down for a nap. On the food side, we had meals included for three nights but only ate there 1 night. It was just okay, the staff seemed fed up and not overly friendly. Breakfast on Saturday morning was fine but Sunday morning was a joke. I asked several wait staff if they had coffee to which they replied, no it's tea, but never offered to get me coffee or tell the coffee person that I was looking for coffee. There didn't seem to be anyone in charge. On Monday morning I asked one of the waitstaff to clear a table beside some family members and explainedvI wanted to sit beside family but she replied there were lots of tables free in the restaurant so I had to ask her again if she would clear it for me as that was where I wanted to sit. The very nice receptionist managed to get a fan for us on our last night as the room was like a furnace. Another issue with the room is the lack of plugs, accessable or otherwise. The receptionist was excellent and very apologetic when I told her about the glass in the bed incident upon checking out and said we should have said it earlier and git soneone to rehoover the room, I didn't like to point out that it should have been hoovered properly in the first place, nor did I point out to her, when she told me that shewould make a note on our names to the effect that we would be compensated for the issues the next time we stay, that I will never stay there again, nor will any of the other family members who stayed there last weekend and there were 10 of us in total. The wait staff and housekeeping staff all need to be trainedcproperly and inspected throughout the day.
- Official Description (provided by the hotel):
- Situated in a great central location, within walking distance of Letterkenny Town, this luxury 3 star hotel and state-of-the-art leisure centre is close to pubs, nightlife, shopping and theatres. Free parking and Wi-Fi.The Mount Errigal Hotel has a leisure centre with a 20-metre swimming pool, sauna, Jacuzzi, steam room, and fully equipped gym. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Mount Errigal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Mount Errigal
- Mount Errigal Letterkenny