I booked a' groupon deal 'with this hotel and had a problem booking it through groupon .I contacted the hotel and the Marketing Manager Carolynn resolved my booking immediately!
I arrived with my 2 children at 2.30 on Sat ,we got checked in early no problem! the reception staff welcomed us and spent time chatting the children.
We had a swim in the pool ,although there were renovations going on in the leisure complex it didn't spoil our visit -the leisure staff were so friendly even getting my daughter a drink when she swallowed half the pool water.the jacuzzi wasfor 18 pus only which disappointed the kids as they love the jacuzzi !
Santa,yes Santa knocked on the door at 6pm and the kids were gobsmacked he came in spent nearly 10 mins and knew everything about the kids right down to what was on the list -the real santa ..my kids said!!!
Tea in the bar -excellent service ,excellent food,EXCELLENT CHOICE AND VALUE and a very comfortable atmosphere for me on my own with 2 kids ... I felt very comfortable and they had a big function going on ,however nothing was a problem for us -we went to the bar for our complimentary hot choc and cookies to take to the room and on the way back my daughter and I bumped into Santa again ...he chatted with us and gave the kids another selection pack.then at the top of the stairs we bumped into santa again...by this time my daughter knew he really was magic to get around the hotel so swiftly and he remembered her -wow!
next morning breakfast was very busy but very efficient,great choice ,great food,great staff!!!
another swim ...more friendly staff remembered us from the day before.a christmas fair we went to .then reluctanly we left but only after the staff recommended Arena 7 -soft play ,bowling etc.
The only critisim I have was the fan didnt work in the bathroom and the bedroom,ie the beds were plian white duvets..no trims ,clearly for fast turnaround ,a little un welcoming'
However I would highly reccommend this stay -very family friendly and I will book again next year ,as long as Santa visits again,however I will consider for Business stays and also for a Spring Family Break!
well done Mount Errigal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for your review Alison! We are delighted that we impressed you. Santa will of course be back for 2013 so watch this space!
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We look forward to welcoming you & the kids again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.