Arrived here 15th March. Now I will begin by saying that throughout the entire weekend the weather was dire. Windy, freezing cold and pouring rain. Perhaps this detracted from my weekend enjoyment. Travelled with a coach company as it was to give us a taster of Dublin and the area. I had requested a 'shower only' room if possible as I have a cartilege problem which can be a painful nuisance when vaulting the sides of a bath! I got more than that - a disabled room with gated shower! What's more, it was on the first floor close to the lift. (301 if you want to order it for a stay!)
Firstly the staff are such nice people. (except one rather abrupt young man at the bar who could do with a little customer service training) They could not do enough if there was a problem, which there wasn't really, just room key failed twice and it was promptly fixed. Didn't get the name of the woman on the desk but she was so friendly and we always had such laughs. Then she told me she was leaving on the Sunday and truly that will be a loss to the hotel. Other staff were equally as nice but didn't get to know them as closely.
The room. absolutely fine, considering it was for a disabled person. Window was a bit dodgy and barely closed and the outlook was on to roofs but as it was pouring all the time anyway it wasn't a problem as we kept the curtains closed. Tv had definitely seen better days...worked mostly but the picture was awful. Management - please take note - I can refer to this room only, but there was no decent drawer space. A couple of small ones, and three thin ones under the desk which were only fit for papers really. Otherwise all the clothes were stuck on shelving under the tv which was not ideal. Tea and coffee was appreciated. Where were the biccies? Overall cleanliness was good. Oh yes, the hairdryer failed. I think it must overheat, so first morning I was left with wet hair and a non functioning dryer. Called down - replacement in less than 5 minutes - a brand new one still in wrapper. It was better as I was no longer restricted to using it in the bathroom.
First night when we arrived the place was buzzing as there was a wedding function on. Having travelled from Scotland by coach we were tired so after the meal we went to bed fairly early. Yes - the music from the function was like as if it was next door but you have to live and let live. The choice of music was good so I ultimately fell asleep to sounds of the 80s!!
Food. Can't fault it - absolutely lovely food, plenty of it and a great choice. My husband loved it with no complaints at all. Breakfast too has much to offer - hot and cold, fruit and cereal. One annoyance - the ancient toaster takes only four slices. There were about 14 of us all queueing for our toast and most of us gave up in disgust. The dining room at breakfast is always busy and despite staggered sittings, it didn't help the toast situation. I was told that the real toaster was broken and waiting to be fixed. Yes, breakfasts were a bit chaotic and if I'd stayed any longer I might just have cracked the order in which to do things, for the whole procedure to go like clockwork!
Bar. Plenty of tables front of house with loads around the corner. We were told there would be entertainment at night. Wrongly I presumed, since it was St Patrick's weekend, it would be Irish singing and maybe a wee Irish band? Not so. Having had an exhausting day in Dublin on the Saturday, we didn't stay long that night and discovered next day that there had been 'two girls singing'. Nothing on St Patricks Day as far as I am aware. Then on our last night, there was a male singer, with backing track and a guitar. Yes, he was good but not what we were looking for really being the day after St Patricks Day.. I was feeling a bit unwell so we didn't stay too long for that.
This is where the title of my review comes in. I don't suppose I will ever know what made me unwell - the veggie quIche I had at lunchtime at a weaving mill, or my first half pint taste of Guinness, but I felt poorly in the evening to start with. (Didn't have much in the way of dinner either) In the early hours it manifested itself in a very vigorous way, eventually followed by incessant vomiting. I called the desk around 7am to request a doctor, as our coach was leaving at 9.30am to return to Scotland - and we HAD to be on it. There was no one locally apparently who attends to these 'emergencies' and I had to wait for a GP from outside of Dublin . He arrived at approx. 9.15am. I was dealt with efficiently by desk staff who kept me informed as to what, when and where. But I could not understand, when the book says there are four doctors and one clinic in Bray, that one of these couldn't attend. Also beware - the EEC health card (EHIC ??) is not applicable in Southern Ireland so we had to pay 110 Euros. Hopefully we might get some of it back on Insurance. All staff encountered were very caring and considerate to my situation.....I just needed to get out and on that coach! Fortunately the others in the party were also understanding that I'd kept them waiting for a while.
I am still a tad unwell, having just returned home tonight but thought I'd like to get this down while it was all still fresh in my mind. One final question to the management - why no crisps or nuts at the bar??? The staff couldn't answer that question, believe it or not!
And one funny story to end with. My husband went into the shower - in haste as he was warned I would likely have to chase him out. Poor soul, in his haste he knocked the only remaining toilet roll into the toilet bowl!! I ask you - what a time to be without a toilet roll! However, quick call to downstairs and two were there like magic. So, I am giving 4 stars, just a shame I couldn't give 4.5 as the deduction is only for little things really.
Window....toaster....tv...no crisps....entertainment....but overall I feel the staff are doing a great job with the number of guests we saw them cope with. A credit to the owners.
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- Also Known As:
- Best Western Bray
- Bray Best Western