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“If only I was served........” 1 of 5 stars
Review of Crowne Plaza Hotel Dundalk

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Crowne Plaza Hotel Dundalk
4.0 of 5 Hotel   |   Green Park, Inner Relief Road, Dundalk, Ireland   |  
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Ranked #2 of 7 Hotels in Dundalk
meath
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
“If only I was served........”
1 of 5 stars Reviewed October 6, 2012

I headed into the bar in August for my lunch. As far as I can tell <friends/family/other restaurants> I am a fairly normal woman.....I wash every day. I brush my hair and teeth lots! I am unlikely to challenge staff and diners to a wrestling match outside. I'd go as far as to say I'd blend in well in most places.

I have to say that the staff and manager would certainly agree! I walked in, sat down and waited........and waited.......and waited........I grabbed a menu off a very surely waitress and.......waited some more. At this point I got bored and figured that 40 minutes was long enough and left. The place wasn't that busy, in fact people who arrived in after me were served. I emailed the hotel to outline my annoyance........I guess my email blended in very well too.

  • Stayed August 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dundalk, responded to this review, October 21, 2012
Dear nameme,

Thank you so much for taking the time to write about your experience at our hotel bar. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Please accept my sincerest apology for any inconvenience the services received from the hotel bar may have caused. I will follow up with the staff to ensure similar incidents could be avoided.

Again, I do apologize and regret that this impacted your experience at our hotel. I hope that we will have the pleasure of welcoming you back again soon

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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425 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2012

We arrived into the hotel very late as part of a larger group trip. One of our group rang ahead and asked would the hotel be finished serving food as was after 10 o clock when we would be arriving. The hotel very kindly offered to keep their bar food service open for us and also had all our keys ready for us upon arrival. The lobby area was very nicely decorated and the check in staff were very friendly and helpful. We checked in (v swiftly) and made our way to the bar for some late food and a night cap. The staff again were all very friendly, i ordered bangers and mash which was one of the nicest i have had and the guinness was almost as good !!!!
After polishing off our delicous dinner and a couple of great pints of guinness we retired to our extremely well decorated and comfortable rooms. The bedrooms were all large double twin rooms , with nice sized bathrooms, large plasma screens and very nicely decorated. The beds were class and i got a great nights sleep before getting up to a great breakfast buffet the next morning. I cannot fault this hotel, the staff are all extremely friendly and helpful, great food and guiness and this modern hotel itself is very nicely decorated...all in all a very nice hotel and i would have no hesitation staying here if i were in dundalk again.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed October 3, 2012

After the disappointment of Bewleys in Dublin, the Crown Plaza was a happy surprise. Great views from modern, clean, comfortable rooms. Bathrooms looked great and had both a tub and a shower stall. Good fitness center and good enough restaurant. Wifi in the lobby, but weirdly only wired internet in the rooms. Friendly staff.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, England, United Kingdom
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 29, 2012

You know what you are getting with a Crowne Plaza - not luxurious but comfortable and this hotel fits the bill well. The location is good, just a short taxi ride from Dundalk town centre, the rooms are excellent with newly fitted shower room in my room. Highlights are the panaroramic view of the Irish sea from the 13th floor breakfast room (breakfast was also excellent) and great Irish service. The Irish are the best at Hotel service in the world in my book and the team at this hotel are a great example of it. Slainte!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 25, 2012

We were a party booking of 14 people, over for a wedding.The staff dealt courteously with several enquiries we made before & when we arrived. The rooms were excellent; large, clean, nicely decorated and providing all the facilties we needed. Bathroom excellent & spotless too! We had dinner, B&B. The food and service were very good indeed. Agree that the view from the restaurant is amazing! Nothing was too much trouble. - We were all very impressed!

Room Tip: Some rooms overlook the main road. We didn't find this a problem but some might.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed September 23, 2012

We booked this hotel via hotels.com as we were going to a wedding at the Darver Castle. After having booked the hotel I looked at the invitation and it stated that there was a courtesy bus. When we arrived at the hotel the gentleman was on the phone and when he got off he was the most unhelpful person. We asked about the courtesy bus he told us that we had missed it and that we would have to pay because we didn't book via the hotel itself. We paid more than what we were suppose to but anyways I asked about a taxi and he said it would cost us €10. So we got a taxi to Darver castle in the courtesy bus but unfortunately the taxi was €20 for a 10 min journey a total rip off disgusted.
Then of the way back we were charged again. Our whole experience made it a very expensive wedding as well as the unhelpfulness of the staff. I am totally disgusted about the whole thing.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dundalk, responded to this review, October 9, 2012
Dear Kagr,

Thank you for taking the time to leave a review of our property. I am glad that our room accommodations were satisfactory enough for your needs. Please accept my sincerest apology for any inconvenience you experienced with our courtesy bus and staff service. I understand the discomfort that this caused you and I appreciate you bringing these issues into our attention as this is our best means of improving guest satisfaction.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 23, 2012

Stayed at the Crowne Plaza for two nights around a wedding in the area. Staff were friendly and helpful. Room was excellent large well decorated and clean with a panoramic view. The bathroom was also firstclass witha a large and easy to operate shower as well as a bath. The panoramic view from the room was surpassed by the view from the 13th Floor restaurant and the wide choice of the cooked breakfast was only let down by being less than hot.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Dundalk

Address: Green Park, Inner Relief Road, Dundalk, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Louth > Dundalk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Dundalk
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Dundalk 4*
Number of rooms: 140
Official Description (provided by the hotel):
We look forward to welcoming you to Crowne Plaza Dundalk! The hotel is ideally located just off the M1, 45 minutes from Dublin Airport and 45 minutes from Belfast Airport. Exactly half way between Ireland s two largest cities: Dublin and Belfast. We offer 12 meeting rooms accommodating up to 400 people and rooms perfect for weddings parties and large conferences. Wireless internet access is offered in meeting rooms and hotel s lounge area and newly available in all bedrooms. High speed internet access is offered in all bedrooms free of charge. This four star fourteen storey hotel offers supremely comfortable accommodation, excellent service and great location. Our restaurant Fahrenheit Grill is located on the top floor offering breathtaking views of the Cooley Peninsula and the Irish Sea. You will be spoiled by the selection of meat and seafood that our Executive Head Chef, Sarah Fizelle, has prepared for you. Dundalk is a bustling town with excellent shopping and restaurant facilities. Lively night life and extensive leisure amenities, such as golf, hill walking, skating, swimming, kayaking and cycling within easy reach of the Crowne Plaza Dundalk. ... more   less 
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Also Known As:
Crowne Plaza Dundalk
Dundalk Crowne Plaza

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