We stayed here during the connemarathon. Our room was nice, freshly painted and spacious. We found the staff to be helpful and the hotel manager is a prime example of excellent hospitality. There was music in the bar so we were given a room at the other end of the hotel which was great as two of us were running the next day, however there was still a lot of noise as people go out on the street to smoke. we were allowed a late check out at no extra charge as the Manager was aware we were running in the Marathon this was a lovely touch.
We felt that what seriously let the hotel down was the restaurant, The menu is extremely limited... There is only one Vegetarian Main on the menu and its a pasta and sauce job ( I don't eat pasta) ... so the first night I had a side of veg and a side of chips and the second evening I had the steak with out the steak.... IE everything that comes with the stake and not the steak. The Breakfast Menu was a complete farce..... there is one menu for the public and one for residents... on our second morning, I was VERY RUDELY told I could not order a Omelette as I was staying in the hotel... This was EXTREMELY POOR customer service seeing as the waitress knew id eaten next to nothing since arriving....It was this incident that left an overall bad feeling towards the restaurant. I was willing to forgive the limited menu until this point even though we had emailed them before my arrival to check they could cater for me (they had said they could). I think this incident only occurred as the hotel manager was not present at the time and the waitress was concentrating more on training in a new staff member then delivering quality customer service.
Overall the hotel is nice and the hotel staff are great. as a hotel in this area I would defiantly recommend it but I would advise anyone with dietary requirements to eat else where and would strongly advise anyone who doesn't enjoy public humiliation or being scolded like a child to make sure they pick up the correct in the morning. I really wanted to be able to say I loved this hotel as it is very quaint and Oughterard is a lovely village so I really wanted to be able to write a glowing review. Unfortunately one staff member let down an otherwise outstanding hospitality team. Which is a terrible shame.
- Official Description (provided by the hotel):
- The Boat Inn is situated in the heart of the village of Oughterard on the N59 nestled near the shores of Lough Corrib and on the doorstep to Connemara. It consists of a bar & restaurant serving fresh food daily to locals and visitors from 8am until 9.30pm. It boasts a large outdoor seating area to the front and a private walled garden to the rear. Accommodation consists of 10 newly refurbished ensuite rooms. Our staff are friendly and efficient and will help make your stay with us as enjoyable as possible. ... more less
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