The old mansion and its setting.
The rooms are spacious.
The history of the place.
The en suites use Acca Kappa White Musk.
The hotel is near Kells medieval walled town, which is worth a visit, as is Jerpoint Abbey.
Breakfast service by waiters needs a lot of improvement.
Instead of setting tables for guests who might or might not arrive, waiters should attend to the guests actually in the room, such as checking for milk refills and tea refills and butter refills.
Not one glance was cast in the way of our or any other table to check all was in order. I would say it was wilful evasion.
There were 2 slices of toast for 3 people, in effect a half slice for every person -
the so called 5 star hotel seems to be rationing food.
The toast was served immediately after being seated.
No more was offered when main breakfast came.
2 persons had the full Irish breakfast which was satisfactory, except no toast to eat with it.
1 person in the group went for the "Chef's Special", Boxty (similar to potato cakes) with Eggs, thinking it's great that an Irish hotel is doing something traditionally Irish.
Unfortunately that's where the surprise ended and the shock began.
2 tiny ultra floury potato cakes arrived which didn't have any taste of potato.
Furthermore if one took any of the Chef's Specials that ruled out taking the continental breakfast according to the hotel.
The hotel doesn't satisfy hunger.
The room service menu, the club house menu and the restaurants' menus all have pretty limited choices.
5 of the 25 TV channels the hotel claims to have in its TV guide are not in Rooms 15 and 16 at least.
No biscuits provided with the tea and coffee in the rooms.
Several pages from the hotel services book were torn out in both rooms 15 and 16.
Attention to detail is lacking.
The hotel should check out Fitzwilliam Hotel in Dublin to sample a 5 star hotel's breakfast.
I got one follow up phone call but the second promised follow up phone call never materialised.
The hotel management rely too much on the house history and the golf clientele to see them through and not enough on service levels.
- Also Known As:
- Mount Juliet Estate Hotel Thomastown
- Mount Juliet Estate Hotel
- Conrad Hotel Thomastown
- Conrad Thomastown
- Thomastown Conrad
- Mount Juliet Estate Ireland/Thomastown, County Kilkenny
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