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“The Santa Train” 5 of 5 stars
Review of Mount Juliet Estate

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Mount Juliet Estate
5.0 of 5 Hotel   |   Thomastown, Ireland   |  
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Ranked #2 of 2 hotels in Thomastown
Waterford
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“The Santa Train”
5 of 5 stars Reviewed December 24, 2012

This was a wonderful experience from start to finish. Can I just start by praising Mt. Juliet for brilliant organisation - from the moment you register and check in the organisation is superb. The little touches are there with Santas Elf reading out details about our little man when he walked in - a small but classy touch.

Mrs. Claus storytime was great fun, a really well decorated and themed room, lovely warm personalty in Mrs. Claus. The Train ride was fun - I see other people commenting on the lack of lights etc.. along the route - ok fair enough, but it was sold as a train to see Santa at the end of it, if it was sold as a magical train ride maybe I'd take exception, but it did what it said on the tin, the conductor elf was good craic, and it was extremely pleasant. Santa himself was wonderful, beautifully decorated grotto, nice friendly manner with the kids and a nice gift.

All in all well done Mt. Juliet - a wonderful experience, we will be back next year - it was tremendous value for money - you get over an hours entertainment for the admission fee - that is so worth it!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Cork, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 13, 2012

I booked the santa train for my 3 year old son, Isaac this year and all of us couldn't wait... the day arrived and i must say, Mount Juliet and it's grounds looked splended.. from the friendly staff welcoming us to the Christmas market's, all in all it created a great festive athmosphere. The santa experience was great, while there was a small delay it didnt diminish the overall experience and in fact it probably made Isaac more excited, isnt that what it's all about! We stayed over-night in the The King of Ossory, a beautiful manor house room, the only down side to our stay was, no room service and if so we couldn't find any menu or get in-touch with anybody to even ask. We are considering our family vacation in MJ next year.

Room Tip: Room 5, The King of Ossory a manor house room in the main house.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Ireland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2012

We booked the Santa Train in Mount Juliet this year as we had heard how great it was. We arrived to what I would say was a cattle mart, we got to hear Mrs Claus story and brought to the train, I was thinking that the train was the best part from all the reviews I thought it would have had the grounds lit up a bit better down the back of the golf course was just fields with a few reindeer lit up we were very disappointed. We then were brought into the waiting area for Santa where the previous hour families had still not seen santa, we were then made to lie up and wait for our names to be called. we eventaully after 50 minutes got to see Santa which I was really disappointed with as there was no photo to be taken with him. only for I had my phone with me we would have no memory of Santa 2012. I wouldnt have even minded paying for the photo on the day seen as the train had been booked well in advance. We had been to Tayto World last year which was a lot more enjoyable experience and we will be going back there next year. overall we were very disappointed with the experience of Santa in Mount Juliet.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, December 13, 2012
Dear Guest,

Thank you for your feedback following your recent visit to the Santa Train at Mount Juliet.

Please accept my sincere apologies for the disappointment you experienced which is very much regretted. I would like to assure you that we have since made changes to certain areas in order to make the whole Santa Train experience more enjoyable for our guests. However, I regret that this was not in place for your visit.

Thank you again for taking the time to relay your experience to us, and I hope to have the opportunity to welcome you back again in the near future.


Kind regards.

Yours sincerely,

William Kirby
General Manager,
Mount Juliet Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 3, 2012

I have just returned back from Mount Juliet where my wife and I stayed for a very short break to celebrate our wedding anniversary. From the time we arrived to the time we left, we both had an incredible time. In fact, we both commented that we could not believe how quick the weekend went. There were many highlights from the bottle of wine in our room (to congratulate us on our anniversary) to the food which was simply outstanding.

However, there was one person that represented Mount Juliet brilliantly. Her name was Alex and she was our waitress on Saturday night in Kendal’s.

Alex was Friendly, knowledgeable, professional and very outgoing. In these tough times, we tend to concentrate on the bad things and not spend any time on the good things.

I would appreciate it if you could please pass on our thanks to Alex for making this weekend one of the best we have ever had,

Hopefully, we get to do this again next year.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny, Ireland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2012

Myself, my wife, our 2 friends and 3 kids stayed for a Friday night last week. Everything was as good as a 5 star hotel should be. On arrival the first thing I noticed was a nice welcoming note left by the General Manager, Mr Kirby. Also, the Kids beds were made up with care and attention as is the case with every aspect. Stay here once in your life so you can see what a true 5 star property should be like.

Room Tip: The Rose Garden Lodges..
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 12, 2012

I go there every year and the afternoon tea is excellent. The service is excellent and they are really friendly. Very accommodating for whatever the children wanted and the main hotel is beautifully decorated and peaceful.

Room Tip: Choose the main house as it has lovely views
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

We stayed herein November and we cannot say enough good things about it. They blend beautiful scenic views,luxury and home comforts seamlessly. The staff are some of the most friendly and obliging we have ever encountered. Would recommend this place to anyone without hesitation 10/10

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mount Juliet Estate

Address: Thomastown, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Kilkenny > Thomastown
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Thomastown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mount Juliet Estate 5*
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Also Known As:
Mount Juliet Estate Hotel Thomastown
Conrad Hotel Thomastown
Conrad Thomastown
Thomastown Conrad
Mount Juliet Estate Ireland/Thomastown, County Kilkenny

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