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“Great Customer Service & Great Value” 4 of 5 stars
Review of Oak Wood Arms Hotel

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Oak Wood Arms Hotel
3.0 of 5 Hotel   |   Airport Road | Town Centre, Shannon, Ireland   |  
Hotel amenities
Ranked #1 of 3 Hotels in Shannon
1 review
4 helpful votes 4 helpful votes
“Great Customer Service & Great Value”
4 of 5 stars Reviewed January 26, 2013 via mobile

Currently staying here using a dealrush voucher ( 2nights b&b & dinner-€99) very happy with everything - hotel is clean & comfortable , staff are excellent :) had dinner in pier 17 restaurant last ... Amazing food & service - made the 3hour car drive completely worth while! Sone may say the decor is slightly dated but the cleanliness , staff & atmosphere more than make up for this. The hotel is overflowing with charm & character ! Fantastic

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at Oak Wood Arms Hotel, responded to this review, February 11, 2013
Dear 20straveller.

Thank you for taking the time to write such a lovely review. It is a great pleasure to read such kind words about the hotel and the various departments and the staff you encountered.
The Oakwood Arms Hotel had its origins as a family owned run business and I think we just naturally feel like one big, happy family!. It really is the small things that make a difference.


Looking forward to welcoming you back

Kind Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co. Clare
Tel. 061 719 236
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
New York City, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

The hotel seems a bit dated and congers images of hotel weddings in the 1990s, but it was completely adequate and perfectly located for an early flight out of Shannon airport. The restaurant staff was friendly and most had a great sense of humor.
The front desk staff could use some customer service tips. Not only were they unfriendly, but I asked the lady at the front desk (morning of November 18) if she would mail some postage-paid postcards for me. While she said she would (without a smile), she apparently never did, as none were ever received.
So, you get what you pay for here, but since the rate is economical, I still think it deserves a very good for the price - the rooms are huge by Irish standards, it is perfectly located for the airport and the rooms are clean.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at Oak Wood Arms Hotel, responded to this review, February 7, 2013
Dear RudolphNYC,

Thank you for sharing your experience with us, we appreciate you taking the time to give us your feedback. We have addressed your feedback with all the Team here and in particular our front Office Team. We are pleased that many other aspects of your stay were to your satisfaction and the overall you enjoyed your stay.
We hope that you will consider returning to us again in the future as we would be grateful of the opportunity of demonstrating our very high standard of service throughout the hotel, including at reception.

My Kindest Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co.Clare
Tel. 061 719 236
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 21, 2013

Just back from a lovely weekend at this Hotel.
Bought a deal on Groupon for 2nights B&B with 1 evening meal for €99.
Staff were lovely throughout, the food was gorgeous. Bar menu is abit limited but it's great for a quick snack, the service was great. Our evening meal was in the Pier 17 restaurant and again the service was great, staff lovely, and the food was very tasty.
Our room was clean & tidy, couldnt find any faults with it at all. The housekeeping staff were very polite.
We took a trip out to the Cliffs of Moher from this hotel, it was an hour's drive and so worth it, the views were just amazing. :)
Bunratty Castle and folk village is only 10-15 min drive away as well, this was another great trip.
Also, next door to the hotel there is the national aviation museum , where you can learn to fly a plane on simulators etc.
In all we both had a great weekend, and the husband is already thinking of heading back to have a go at the flight simulators in the Aviation Museum.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 10, 2013

This hotel sits in the quite town of Shannon. It is not a fancy hotel but a basic charming place to stay. Rooms are nice but some have better than the other heating facility, they are fairly maintained and cleaned. Breakfast is decent with accaptable quality , I have tried the resturant one time for a steak and it was ok. Oveall , a nice hotel for a short stay.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bailieborough, Ireland
Top Contributor
100 reviews 100 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 6, 2013

Stayed at the hotel via a Deals Rush offer for two nights early in December during a pre-Xmas quiet period and had the added bonus of attending an amatuer dramatic play being held there, which was absolutely hilarious. Hotel is clean, comfortable, with friendly and helpful staff, and a dining menu to suit everyone - so for anyone exploring Limerick and the surrounds, wouldn't hesitate to recommend it.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at Oak Wood Arms Hotel, responded to this review, February 7, 2013
Dear Patsy Wicklow,

I would like to thank you for writing a review on the hotel, our philosophy is great service and quality at affordable prices. We delighted when our guest take time out to express their appreciation and I will be sure to share your comments with our team.

We really hope to welcome you back again soon.

Kind Regards
Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co. Clare
Tel. 061 719 236
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 2, 2013

We booked the hotel after purchasing a board deals voucher for 2 night B&B for €99 and could not have been happier. Nice charm to the corridors on the walk down to the room with lots of historical pictures and posters. Hotel room was clean aside from a stain on the floor from spilled coffee or something similar. Bathroom was clean and tidy.

We had our meal on the first night which was absolutely lovely and really surprised us- however service was a bit slow. We decided to return to the restaurant the next night and pay for the second night dinner rather than going out to eat because the food had been so good.

Enjoyed our stay here.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at Oak Wood Arms Hotel, responded to this review, January 22, 2013
Rachel T,

Many thanks for taking the time to review our hotel. As always we are thrilled when our guests enjoy their stay with us. We deeply value your relationship with the Oakwood Arms Hotel and are committed to providing our guests with the highest level of service simply because our customers deserve the very best.
We very much appreciate the recommendation and hope to see you in the Oakwood Arms Hotel in the near future

My Kindest Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co.Clare
Tel. 061 719 236
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vermilion
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 21, 2012

We needed somewhere to stay the night before our flight home and chose this hotel because of the proximity to Shannon airport and how pretty it looked outside. The hotel itself was beautiful with heavy throne like furniture scattered throughout. The bar had very nice food at reasonable prices with only one vegetarian choice which I was disappointed in. The room was spacious and very nice but the wood surrounding the bathtub and mirror was warped and the paint chipped off with chips in the porcelain of the tub. If they would fix this small problem I would give them a 5 rating.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at Oak Wood Arms Hotel, responded to this review, January 22, 2013
Dear Cindy K,

I would like to thank you for writing a review on the hotel, our philosophy is great service and quality at affordable prices. We delighted when our guest take time out to express their appreciation. I have shared your feedback with our maintenance manager and can assure you that all the concerns raised have been amended. We will certainly strive to keep up the good work.

We really hope to welcome you back again soon

Kind Regards
Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co. Clare
Tel. 061 719 236

Email sales@oakwoodarms.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oak Wood Arms Hotel

Address: Airport Road | Town Centre, Shannon, Ireland
Location: Ireland > Province of Munster > County Clare > Shannon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #1 of 3 Hotels in Shannon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oak Wood Arms Hotel 3*
Number of rooms: 101
Official Description (provided by the hotel):
Attractive Hotel with Tudor & old red brick facade, situated 1/4 mile from Shannon town & 1-1/2 miles from airport. ... more   less 
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Also Known As:
Oak Wood Arms Shannon
Hotel Oak Wood Arms

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