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“It'll be just a few more minutes Sir.” 2 of 5 stars
Review of Carlton Hotel & C Spa Kinsale

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Carlton Hotel & C Spa Kinsale
4.0 of 5 Hotel   |   Rathmore Road, Kinsale, Ireland   |  
Hotel amenities
Ranked #5 of 5 Hotels in Kinsale
Dublin
1 review
3 helpful votes 3 helpful votes
“It'll be just a few more minutes Sir.”
2 of 5 stars Reviewed August 17, 2014 via mobile

We arrived 20 mins after check in time for our first break away in 3 years due to finances. Kids so excited. The girl on the desk said sorry Sir but your room won't be ready for another half hour. Sorry kids we'll just sit here in reception as our room is being cleaned. We waited and watched four families of 2+2 kids check in "one hour" after we arrived to the same rooms. Wife went up and the girl said sorry just 10 more minutes. 15 mins later we got our room (no.124) at 5.35pm. Why not give our room to those checking in later??? We booked dinner at check in for 8pm. We arrived for dinner at 8.05, sorry sir we don't have a table it'll be a few mins. Seated at 8.10, fine. Orders taken at 8.30!! 9.10pm sorry is there a problem with our starters?? Apologies sir I thought you were waiting on your mains.... Figure that answer out?? 9.20pm (we booked for 8) our starters arrive as kids watch us eat...well try eat. My Caesar salad was without doubt the worst starter I have ever been served in my life, yellow lettuce going brown all over and a dressing like watery sour milk with dessert spoon of salt mixed in. Took two bites, don't know why I took second. Wife had nice soup. 9.50pm two kids got to eat and our mains soon followed. They were fine, her steak a bit dry. 10.20 dessert ordered for kids and wife. I had left to go to bar and calm down and watch Golf. They followed in at 11.10, their ice cream came at 10.55pm as waiter said sorry didnt realise they were still waiting.
Wife said our two boys nearly fell asleep at dessert. Sad to see this sort of service. While watching golf having a few drinks at bar, Barman says to one of staff he is fed up with this and he won't do this again as he is surrounded by bar tables full of half eaten food and bar counter with over fifty empty glasses on it. At least Rory won the golf. Staff need help and proper training, for our three hour meal "NOT ONCE" were we asked is everything ok. Two days later we had staff falling over our every need in a Carrigaline Hotel where we stayed the Tuesday night. Kinsale by the way is a must visit.


  • Stayed August 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 3 weeks ago
Dear Awayawayaway3,

Thank you for your review and please accept my sincerest apologies for the standard of service you experienced during your recent stay.

If you would like to discuss your stay in more detail, I would be delighted to hear from you at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Mayo ire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 17, 2014 via mobile

My family & I stayed here recently in one of their self catering houses! They are spacious and can fit comfortably a family of 6. Not too far from the hotel either which has lovely grounds and a swimming pool which kept the kids happy. The breakfast was nice. Overall a pleasant stay!

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 3 weeks ago
Dear Tom M,

Thank you for taking the time to submit a review and for the lovely comments. I’m delighted you enjoyed your stay. If I can help with any future bookings, please don’t hesitate to contact me at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 16, 2014

Treated my friend to a nights stay here for her 40th birthday. Staff were friendly on arrival. Lobby and hall areas a bit shabby looking. Room was lovely though and very clean. I would fault the lighting, very poor as only two bedside lamps and bathroom very dark, should have a dimmer switch. Shuttle bus into Kinsale but we were not made aware that they charged €3 which wasn't an issue if we knew but the bus driver was quite rude and had very little English. Disappointed that there was no residents bar, closed at 2am. Breakfast was lovely. All in all nice stay but I do feel overpriced for the quality of the hotel.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 3 weeks ago
Dear Boots2013

Thank you for your review and feedback, it’s very much appreciated. I would be delighted to ensure you get the best possible value for a future visit, during which we could also show you that we normally offer a level of service higher than that which you experienced on your most recent visit.

If I can assist with this or anything else, please do get in touch with me at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 13, 2014

Just back from a lovely week in kinsale - we stayed in one one of the lodges which turned out to be a great idea. The hotel is lovely and the staff are friendly - there were a few weddings on during our stay so having the lodge to go to was great!! Especially as we were 2 families with kids .
The lodges are spacious and very comfortable - near enough to hotel for breakfast and drinks etc, but far enough not to be disturbed by wedding guests .
The bus into kinsale was a good idea- (€3 for adults- kids free)the drivers very accommodating when we wanted to go to a The Bulman .

We are planning to return again next year - might stay longer we enjoyed Kinsale so much :)

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 3 weeks ago
Dear Dubmulders

Thank you for your review and feedback, it’s very much appreciated. I would be delighted to ensure you get the best possible value for a future visit,
If I can assist with this or anything else, please do get in touch with me at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 12, 2014

I spent two nights in this hotel as a guest at a family wedding. The views from the hotel are spectacular, overlooking a river and a bay. There are lively areas to sit out in to admire the view. The hotel itself is off the beaten track and can be difficult to find. The Garmin Sat Nav co ordinates for the hotel were incorrect and so it brought us through Kinsale and in a completely different direction. The rooms are large and spacious. Go for the rooms facing the bay. The lighting in the room is poor and the bulb in wardrobe was not working so it was hard to see. The hotel uses bit buzz for its wi fi service but it is very poor quality and a very weak. signal. The food at breakfast was excellent but the dinner was not great for the price charged. When my mother complained that the duck was not well done, the chef sent word back to say that there was nothing wrong with the duck?! The staff work very very hard and are friendly but clearly the hotel is understaffed in all areas of the hotel. This could be a really superb hotel with a few small changes. But I enjoyed the two days there and the wedding reception and meal itself were excellent, along with the service. The location is also stunning and relaxing.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 3 weeks ago
Dear Aquinasduffy,

Thank you for your review and feedback, it’s very much appreciated. I would be delighted to ensure you get the best possible value for a future visit, during which we could also show you that we normally offer a level of service higher than that which you experienced on your most recent visit.

If I can assist with this or anything else, please do get in touch with me at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 11, 2014

Stayed around Easter time. Weather was terrible but hotel food & location was excellent. Some front desk staff lack people skills but the barman was excellent.
Food was very good, rooms were nice but cleaner had to be reminded to clean my room on one occasion.

Room Tip: Harbour view
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 3 weeks ago
Dear tMCL,

Thank you for your review and feedback, it’s very much appreciated. I would be delighted to ensure you get the best possible value for a future visit, I can assure you further people skills training has been done with our front office team to deliver a better standard of service,

If I can assist with anything else, please do get in touch with me at fomalley@hotelkinsale.ie

Kind Regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killorglin, Ireland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 7, 2014

My husband and I had our wedding here on the 10th July 2014 and the staff were just exceptional! Nothing was too much trouble and they made our day so special. We didn't have to worry about a thing they took such great care of us and our guests. The food was just amazing and the service really outstanding. The ladies in the Spa deserve a special mention they were so patient and really knew what they were doing and we were delighted with their work and they are such a pleasure to be around. Every staff member was friendly, helpful and pleasant and we would like to say a huge thank you to you all! Huge thank you to Claire for all the effort you put into our wedding and making it so special.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 3 weeks ago
Dear Naomi112,

Thank you for taking the time to submit such a wonderful review, I am delighted we could be part of your special day and will pass on your lovely comments to the rest of the team.
I would be happy to help with any future booking requirements you may have to ensure you get the best rate possible, and would be delighted to hear from you at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel & C Spa Kinsale

Address: Rathmore Road, Kinsale, Ireland
Location: Ireland > Province of Munster > County Cork > Kinsale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Kinsale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton Hotel & C Spa Kinsale 4*
Number of rooms: 70
Official Description (provided by the hotel):
Carlton Hotel Kinsale is set on 90 acres of mature wooded parkland with panoramic views overlooking Oysterhaven Bay, this luxury Kinsale hotel are committed to providing the highest standards and take pride in their tranquil surroundings. ... more   less 
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Also Known As:
Carlton Kinsale Hotel Kinsale
Carlton Kinsale Hotel And Spa
Carlton Hotel Kinsale

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