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“Lovely Views but some changes needed” 3 of 5 stars
Review of Carlton Hotel & C Spa Kinsale

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Carlton Hotel & C Spa Kinsale
4.0 of 5 Hotel   |   Rathmore Road, Kinsale, Ireland   |  
Hotel amenities
Ranked #5 of 5 Hotels in Kinsale
Dublin, Ireland
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Lovely Views but some changes needed”
3 of 5 stars Reviewed August 12, 2014

I spent two nights in this hotel as a guest at a family wedding. The views from the hotel are spectacular, overlooking a river and a bay. There are lively areas to sit out in to admire the view. The hotel itself is off the beaten track and can be difficult to find. The Garmin Sat Nav co ordinates for the hotel were incorrect and so it brought us through Kinsale and in a completely different direction. The rooms are large and spacious. Go for the rooms facing the bay. The lighting in the room is poor and the bulb in wardrobe was not working so it was hard to see. The hotel uses bit buzz for its wi fi service but it is very poor quality and a very weak. signal. The food at breakfast was excellent but the dinner was not great for the price charged. When my mother complained that the duck was not well done, the chef sent word back to say that there was nothing wrong with the duck?! The staff work very very hard and are friendly but clearly the hotel is understaffed in all areas of the hotel. This could be a really superb hotel with a few small changes. But I enjoyed the two days there and the wedding reception and meal itself were excellent, along with the service. The location is also stunning and relaxing.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 4 weeks ago
Dear Aquinasduffy,

Thank you for your review and feedback, it’s very much appreciated. I would be delighted to ensure you get the best possible value for a future visit, during which we could also show you that we normally offer a level of service higher than that which you experienced on your most recent visit.

If I can assist with this or anything else, please do get in touch with me at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Belfast
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 11, 2014

Stayed around Easter time. Weather was terrible but hotel food & location was excellent. Some front desk staff lack people skills but the barman was excellent.
Food was very good, rooms were nice but cleaner had to be reminded to clean my room on one occasion.

Room Tip: Harbour view
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 4 weeks ago
Dear tMCL,

Thank you for your review and feedback, it’s very much appreciated. I would be delighted to ensure you get the best possible value for a future visit, I can assure you further people skills training has been done with our front office team to deliver a better standard of service,

If I can assist with anything else, please do get in touch with me at fomalley@hotelkinsale.ie

Kind Regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killorglin, Ireland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 7, 2014

My husband and I had our wedding here on the 10th July 2014 and the staff were just exceptional! Nothing was too much trouble and they made our day so special. We didn't have to worry about a thing they took such great care of us and our guests. The food was just amazing and the service really outstanding. The ladies in the Spa deserve a special mention they were so patient and really knew what they were doing and we were delighted with their work and they are such a pleasure to be around. Every staff member was friendly, helpful and pleasant and we would like to say a huge thank you to you all! Huge thank you to Claire for all the effort you put into our wedding and making it so special.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 4 weeks ago
Dear Naomi112,

Thank you for taking the time to submit such a wonderful review, I am delighted we could be part of your special day and will pass on your lovely comments to the rest of the team.
I would be happy to help with any future booking requirements you may have to ensure you get the best rate possible, and would be delighted to hear from you at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnham-on-Crouch, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 6, 2014

This is supposed to be a 4 star Hotel. Try 2 star.
Arrived on Sunday night 8.00pm went to room. Wanted coffee. Coffee tray dirty no milk. Asked reception. Never arrived. Went to bar looked as if a food fight had taken place, dirty plates stacked on all tables, food everywhere. There was a wedding taking place so thought the staff may have been busy else where. Nice meal, although terribly over priced, in restaurant. Went to room to go to bed to find a big clump of hair on the carpet and when my husband bent to undo his shoes he noticed food all under the bed. We were so tired we left things till morning, although wondering how clean the rest of the room really was. \Next morning we mentioned to reception about the hair and the food they said they would sort it out. Arrived back that evening after an exhausting day doing business to find hair and food still there. Once againmy Husband went to reception to complain. 20 minutes later some one arrived with a hoover to clean. Went to bar, once again dirty plates stacked on tables food everywhere along with menus on the floor. The bar counted was so dirty it was sticky. We asked for an Americano and a Cappucino. The bar person then proceeded to have a conversation with a collegue. 10 minutes later 2 Americano's arrived when told one should be a Cappucino she just put froth on top of one of them.
We were looking forward to taking some spa treatments on the final day but were unsure just how clean it would be. The same has to be said for the kitchens. If they can let their Guests rooms and bar area get like that what is the cleaning of the kitchens like!
This is not a 4 star spar hotel. No robes and slippers in the room. which means no way to relax should you take treatments in the spa.
The staff continue to talk to collegues or answer phones when they are supposed to be talking to you. At tops this is a 2 star Hotel.
The only plus point was the view from the hotels balcony.
At £280 per night this is just a joke.

Room Tip: Try and find a clean one.
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  • Stayed August 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 4 weeks ago
Dear juie w,

Thank you for your review and please accept my sincerest apologies for the issues you experienced during your recent stay,

If you would like to discuss your stay in more detail, I would be delighted to hear from you at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 5, 2014

Upon arriving at the hotel i was a little disappointed. Firstly its a 10 minute drive outside Kinsale and secondly the vast reception area seemed lacking in atmosphere, albeit with nice views. However the room was excellent (if a little hot) and the staff and service were excellent. The food (breakfast, bar and restaurant) was really good. The service was great and this is clearly a place used to dealing with kids. Special mention to Rafal in the bar who went out of his way to help us. The pool is brilliant for families with a baby pool, kids pool and lane swimming for adults. There is a jacuzzi, steam room and gym. Shane greeted us most mornings and, again, he was incredibly helpful and friendly. Between 7am and 9am the pool is really quiet if u are up with small ones. This place grew on us and, couple of little things apart (rooms are warm, they mucked up our check in which resulted in us getting a few calls throughout the week to see if we "were checking in") we loved it and would definitely return. If, unlike us, you are able to go out partying in kinsale there is a shuttle bus running from the Hotel regularly. They also have a kids club which seemed to be popular (15 bucks per day i think)

One final point to note is that there were 3 weddings on in the 6 days we were there. If you are booking in summer be prepared for this. We didnt mind as we like the atmosphere this creates but we knew a couple who were put off by this.

Anyway - five out of five for the place as its great despite a few wee things. Would definitely return

Room Tip: Avoid being "upgraded" to a lodge. Not part of the hotel. Ask if wedding on and get placed...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidelma O, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, 4 weeks ago
Dear Dave G,

Thank you for taking the time to submit a review and for the terrific comments. I’m delighted you had such a great stay. If I can help with any future bookings, please don’t hesitate to contact me at fomalley@hotelkinsale.ie

Kind regards

Fidelma O' Malley
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kerry
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 3, 2014

Had a great two day break with my mom & daughters in Kinsale, we were upgraded to the lodges which was a great surprise, these lodges are modern, spacious & perfect for families. We had 3 bedrooms all ensuite, leaving area kitchenette, dining area & two areas outside to sit if you wish. We had breakfast both mornings in the hotel, nice selection of produce but very busy so my advise is to eat early. We found it a great location for sightseeing around The Kinsale Area, we will be back

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 1, 2014

Beautiful hotel and grounds. Wish i could have stayed longer.
Kids loved the pool and we loved the setting and shuttle to town (although I think the pricing is a little high per person).

Staff was great.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel & C Spa Kinsale

Address: Rathmore Road, Kinsale, Ireland
Location: Ireland > Province of Munster > County Cork > Kinsale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Kinsale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton Hotel & C Spa Kinsale 4*
Number of rooms: 70
Official Description (provided by the hotel):
Carlton Hotel Kinsale is set on 90 acres of mature wooded parkland with panoramic views overlooking Oysterhaven Bay, this luxury Kinsale hotel are committed to providing the highest standards and take pride in their tranquil surroundings. ... more   less 
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Also Known As:
Carlton Kinsale Hotel Kinsale
Carlton Kinsale Hotel And Spa
Carlton Hotel Kinsale

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