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“Not a great experience anywhere” 2 of 5 stars
Review of Carlton Hotel & C Spa Kinsale

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Carlton Hotel & C Spa Kinsale
4.0 of 5 Hotel   |   Rathmore Road, Kinsale, Ireland   |  
Hotel amenities
Ranked #5 of 5 Hotels in Kinsale
Traverse City, Michigan
Top Contributor
83 reviews 83 reviews
17 hotel reviews
Reviews in 41 cities Reviews in 41 cities
17 helpful votes 17 helpful votes
“Not a great experience anywhere”
2 of 5 stars Reviewed May 25, 2013

Had a mediocre room, had some maintenance issues with the heater and called twice within 2 hours and no one ever showed up. We fixed the problem ourselves. Pretty basic hotel. It might be cheap but it's not worth it. Breakfast the next morning took an hour as we watched others get their food while we waited. Just an overall poor experience.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, June 16, 2013
Dear Guest,

Thank you for taking the time to post a review of your stay at the Carlton Hotel Kinsale. It was with regret that I received your feedback. If it is convenient for you, I would be grateful if you could contact me directly at pshields@hotelkinsale.ie or by phone on (353) 21 47 6000.

Kind regards,

Patrick Shields,
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Bishops Castle, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 14, 2013

The Carlton is the worst 4 star hotel I have ever stayed at. Upon arrival we were greeted by a deflated blow up doll by the front door - this did not bode well. Once in our room (described without irony as a superior double) we noticed that the toilet was continuously running. There were loose fittings, missing tiles, and a very much sub 4 star shower curtain. The wardrobe was missing a door and was supposed to be fitted with a light - but only a hole. The dresser was dusty, and the windows dirty.

We then decided to go to the bar for a drink - and to take in the beautiful view. The decking area was in a terrible state - broken glass, full ashtrays, and simply not maintained.

The whole place looks like it may once have been quite good, but now looks tired and unkempt. I will never stay there again. Abysmal.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drogheda
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2013

my stay at the carlton was fabulous.the staff were very helpfull.anythiing we needed they were on hand.the breakfast is gorgeous.the rooms are very comfortable and relaxing.would definately recommend the carlton hotel to my friends.my partner loved the place.!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, May 21, 2013
Dear Guest,

Thank you for your quick review of your recent stay with us at the Carlton Hotel & C Spa Kinsale. It was a pleasure to receive your comments regarding staff and breakfast,

We very much appreciate your recommendation and we hope to welcome you back to the Carlton Hotel Kinsale very soon.

Kind regards,

Patrick Shields,
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 12, 2013

We have stayed a number of times in the Carlton Kinsale, we would not stay anywhere else in Kinsale!
Great location, super staff & the mini bus to Kinsale fantastic.
If you just want to relax the C Spa is super, totally relaxing & enjoyable.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, May 12, 2013
Dear Guest,

We were delighted to hear that you had such a great time at the Carlton Hotel Kinsale. Thank you for taking the time to review your stay with us and it was great to read that you enjoy the hotel regularly.

We very much hope to welcome you back to Kinsale very soon and of there is anything I can do for you please don't hesitate to contact me at (021) 470 6000 or at pshields@carlton.ie.

Kind regards,

Patrick Shields,
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

Cannot have a single complaint about the Carlton hotel in kinsale
From the mini explorers for our 3 kids to to the lovely view of the harbour,very spacious rooms and very well prices meals oh and everyone loved the leisure centre
We will be back for sure this summer for more if the same please

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, May 12, 2013
Dear Guest,

Thank you for your feedback regarding your stay with us at the Carlton Hotel Kinsale. I was delighted to read that your children managed to avail of our Mini Explorers Club which is always immensely popular during the holidays .

Thank you also for your comments regarding our Menu and The Leisure Club. All of our departments recognise the importance of not only meeting but exceeding our valued guests expectations and feedback such as yours is always appreciated and encouraging.

Kind regards,

Patrick Shields,
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 12, 2013

I stayed in the carlton hotel and c-spa twice and I can't wait to go back , it is a beautiful hotel set just outside of kinsale . Their c-spa is to date my favorite spa and the girls working there are lovely and fantastic at their job and they really go that extra mile to make sure you are enjoying yourself ! The self catering cottages are great for families they are lovely and they are bright and spacious ! Food there is of a very good standard and there is plenty of restuarants in kinsale if you fancy somewhere different !

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, May 12, 2013
Dear Guest,

Thank you for your lovely review of the Carlton Hotel & C Spa Kinsale. I am delighted with the opportunity to pass your comments on to our team in the C Spa who work extremely hard to exceed the expectations of our valued guests.

We appreciate you returning to us and we very much hope to welcome you back very soon. If there is anything that we can do for you please don't hesitate to contact the team on 470 6000.

Many thanks,

Patrick Shields,
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilkenny, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013

Stayed here a few times! Im more than impressed :) The quality and staff are fantastic, couldnt be better to be honest... I can say to anyone if you stay in a Carlton Hotel U'l never be disappointed :)

Room Tip: Any are lovely :)
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Carlton Hotel & C Spa Kinsale, responded to this review, May 12, 2013
Dear Guest,

Thank you so much for your lovely review of the Carlton Hotel & C Spa Kinsale. We very much appreciate your repeat business and it is a real encouragement to read your comments regarding our staff. Our team endeavour to not only meet but exceed the expectations of our valued guests and we are grateful for the opportunity to pass on your feedback.

If there is anything we can do for you in the future, please don't hesitate to contact the team on (021) 470 6000 and we hope to welcome you back to the Carlton Hotel Kinsale very soon.

Kind regards,

Patrick Shields,
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel & C Spa Kinsale

Address: Rathmore Road, Kinsale, Ireland
Location: Ireland > Province of Munster > County Cork > Kinsale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kinsale
#4 Family Hotel in Kinsale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton Hotel & C Spa Kinsale 4*
Number of rooms: 70
Official Description (provided by the hotel):
Carlton Hotel Kinsale is set on 90 acres of mature wooded parkland with panoramic views overlooking Oysterhaven Bay, this luxury Kinsale hotel are committed to providing the highest standards and take pride in their tranquil surroundings. ... more   less 
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Also Known As:
Carlton Kinsale Hotel Kinsale
Carlton Kinsale Hotel And Spa
Carlton Hotel Kinsale

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