We got a great 3 night off season deal and were so pleased with our stay. The grounds are amazing, beautifully planted and historical. The falls themselves are spectacular by day or by night with the very effective floodlighting . We had a large room overlooking the Bay with a supersized comfortable bed, a fine sized bathroom and all the mod cons including a Nepresso machine.
The breakfast is oustanding both the buffet and the many and varied hot options. There were excellent and varied fruit choices, fantastic homemade meusli, freshly squeezed juices, home made breads and pastries, smoked salmon , cold meats , a top class cheese board and more. We had omlettes, egg royale and the fresh fish during our stay and all were excellent. There was also french toast , pancakes, bagel with smoked salmon and cream cheese and even steak and eggs- you could stay 2 weeks and have a different hot breakfast every day!
Food is generally not a hotels core focus so normally hotel meals are not as good as restaurants. The opposite is true in Sheen Falls. We had 2 dinners as part of our package and they were top class and well superior to the meal we had on the third night in the highly recommended restaurant in Kenmare. The scallops and port belly starters were gorgeous . The seafood linguini was better even than those I have eaten in Italy. The chocolate dessert was one of the best desserts I have ever eaten and all this beautiful food was served in a classy diningroom overlooking the Sheen Falls
The leisure centre has been newly done up and everything works, is spanking clean and has the most beautiful aroma throughout. The pool is beautiful but not best suited for those who want to swin as excercise however in this quiet time it was fine. Every need is catered for in the changing rooms down to hair conditioner, hair straighteners, bathing suit dryers, make up removal pads etc. If we had one small quibble it was that the booking.com description said there was a gym and hot tub. Apparently the leisure centre was renovated this year and the old gym removed with plans to build a new gym before next season. We got our excercise instead from cycling on the complimentary bikes provided by the hotel, doing hte river and queens walks on the grounds and a game of tennis on the tennis court provided free for guest use
The staff at Sheen Falls are clearly carefully chosen and well trained. They were without exception pleasent, friendly, accommodating and helpful. They also were proactive in anticpating your every need and ensuring you enjoyed your stay. The leadership was provided by the Hotel Manager Patrick. There were some super staff in the Leisure Centre whose names I do not know and there was similarly a top class lady working in housekeeping who through simple things gave first class service as did Emilie in the bar and Anna, Ciaran and Youhan in the restaurant
Sheen Falls naturally is expensive in high season but hopefully it will retain its good offers in the off-season and we definitelyl be back. We have already spread the word to family and friends
It is the little touches, the desire to ensure guests fell pampered and everything being just so that sets Sheen Falls apart and deserving of its 5 star rating
Many thanks for a great stay
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to stay with us and for spending the time to write such a kind review of your recent stay. We are delighted that you had such a great time with us and in the area around the hotel. As you say there is lots to do here and that is one of the main assets of Sheen Falls a couple can spend days and weeks doing new and exciting activities daily. Our best asset however will always be our team - my colleagues are a fantastic group of people with whom its a privilege to work; whether its in the Kitchen preparing all the meals which you so enjoyed or out front serving our guests in various ways we all focus on each guests experience. They will all be really happy to read your comments.
I hope that we can welcome you back again we will continue offer great value please do email me when you are thinking of a trip away I'll ensure you're looked after.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.