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“Wouldn't stay there if they payed me” 2 of 5 stars
Review of Club Croc Hotel Airlie Beach

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Club Croc Hotel Airlie Beach
3.0 of 5 Resort   |   Shute Harbour Road, Cannonvale, Airlie Beach, Queensland 4802, Australia   |  
Hotel amenities
Ranked #1 of 1 Hotels in Cannonvale
Bowen, Australia
1 review
3 helpful votes 3 helpful votes
“Wouldn't stay there if they payed me”
2 of 5 stars Reviewed February 26, 2013

Stayed there in the non peak season.
The shower needs to accomadate for bigger people.
The "Queen Bed" were two singles pushed together, we ended up taking the mattresses off and sleeping on the floor.
The pool/ garden could use a real good clean, i couldn't imagine how many snakes there are .

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Shepparton, Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 21, 2013

This place was obviously built as a top notch resort. That was some time ago, and the property doesn't appear to have been well looked-after of late.
We visited out-of season, so I hope our room rate was not inflated by much in-season. It was about right. $99 for a queen room in this mid-high end tourism-heavy town was the best price we could get.
Decor was shabby and outdated but (just) functional. Think original mission brown wood grain laminex on wardrobes with coffee-cup stains from the 80's and other damage, original shower head and taps, cane coffee table and chairs. Pool area needed a gardener, the surrounds were dry and overgrown, not in a pleasant 'jungley' way, but in a 'we're-not-spending-cash-at-the-moment way'.
There was the impression of an owner who had lost sight of the reason people go on holidays; with signs up on every surface about things to not do ('No eating here (pool area), if you do you will be ejected from the hotel'. 'No cooking in rooms, if you do you will be ejected from the hotel and pay a $900 fine.' 'No prior purchased food is to be consumed, only food purchased on site is allowed in designated areas'. 'No diving.' No access.' Etc.) It really coloured our experience.
With a big cash injection, this place could hold its head up again, but for the moment I think I'd prefer one of the gorgeous-looking (seriously glam) caravan park cabins.
On the positive, it was close to the shopping centre (10min walk max) so we did a shop and got lovely fish and chips before coming back.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2013 via mobile

Seriously needs a Reno, the place is falling apart. It was raining when we went and there was water everywhere, even dripping from an electrical cord. The bar stools had exposed nails and the pool wasn't clean.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 4, 2013 via mobile

The floors were filthy and the chair in the room we just placed outside because it was so dirty. We tried calling reception to have the room cleaned as my 1yr old's feet were black from walking on the room floor but the phone didn't even work. The air-con was small and old which didn't cool the room at all! May as well have not had any a/c. The signs out the front advertise austar but there was only free view tv. I can understand if you only paid $69 as advertised out front but we spent more than that. We would have been happy to pay more for an upgrade... However we weren't offered one.
The bathroom roof had holes patched up and I could hardly fit in the shower. I'm a small guy so anyone else won't even get in the shower. We had to wash our 1yr old with the shower door open. Our final dash was done when the fire alarm went off at 3am waking everyone up!
Overall, the rooms are old and in need of a good refreshment! I would not recommend anyone to stay here, especially if you have family!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanGroup, Manager at Club Croc Hotel Airlie Beach, responded to this review, February 8, 2013
Dear ConfusiousGuy,

Thank you for your feedback with regard to your recent stay at Club Crocodile Airlie Beach. Without feedback we can’t improve our shortcomings and enhance our strengths.

It is disappointing for us to read such a review. We are truly sorry we did not meet your expectations. Our housekeeping staff are trained to ensure that all rooms are serviced on a daily basis and all arrival rooms are checked by our Housekeeping Manager, I apologise that there was a lapse in this service on this occasion. I have passed this information and feedback onto my team to ensure that we continue to improve and meet our guest expectations.

If you would like to contact me directly, I am more than happy to speak with you personally regarding your stay.

I wish you well in your future travels and I do hope that we have the opportunity to welcome you back again in the future. If you are in the area please don’t hesitate to contact me directly.

Warm Whitsunday Regards,

Emma Waterman
Assistant General Manager
Club Crocodile, Airlie Beach
assistantgm@oceanhotels.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
251 reviews 251 reviews
65 hotel reviews
Reviews in 85 cities Reviews in 85 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed February 2, 2013

Nice location, friendly staff, but standard is going down with restaurant no longer serving meals, could only get 1 tv channel last night and none this morning, great setting, free wi-fi in ourdoor seating area is good. close to shopping centre and beach. air con is small box in one end of room so takes ages to cool room down. all in all value for money and clean accomodation if you are just passing through. Does have a great pool and area for children.

Room Tip: Not ground floor as it gets too noisy around pool at times.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 30, 2013

Stayed here as Virgin flight was delayed

Staff were friendly and upgraded us to a delux room

Room was obviously basic- had air conditioning, flat screen TV, large fan, clean linen

Was about 30 min walk to town or 10 bucks in cab

Limited eating options around the area after 7pm.. need a car really to

Room was a bargin if it was around 70 a night

Room Tip: Deluxe ones apparently bit nice have foxtel etc
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2013 via mobile

Stayed here on the 28th dec.
Big clean room.
Really helpful staff!
Huge pool.
Only downfall is it is a bit out of the centre of airlie beach but there are regular buses just across the road which are cheap and frequent!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Croc Hotel Airlie Beach

Address: Shute Harbour Road, Cannonvale, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach > Cannonvale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cannonvale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club Croc Hotel Airlie Beach 3*
Number of rooms: 160
Official Description (provided by the hotel):
Club Croc Hotel Airlie Beach is the perfect stepping stone to the magical Whitsunday Islands and Great Barrier Reef and is a great way to experience the variety and excitement of North Queensland's tropical coast and hinterland.Cruise to one of the many island getaways with their palm-fringed beaches and spectacular coral and marine life of the Great Barrier Reef. Or savour the mainland delights of uninhabited beaches, lush tropical rainforests and the lively village atmosphere of Airlie Beach... It's all waiting for you.Club Crocodile Hotel Airlie Beach is a great holiday destination surrounded by 50 metres of free-form swimming pools with a sparkling waterfall edge complete with rock gardens and shady Pandanus Palms. Relax in the heated spa or simply lounge by the pool and absorb the feel of tranquillity.Please note that our restaurant and reception opening hours are seasonal and subject to change. ... more   less 
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Also Known As:
Club Crocodile Resort, Airlie Beach Hotel Airlie Beach
Comfort Inn Airlie Beach
Hotel Crocodile Airlie Beach

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