Though I am Australian I live overseas and visit Sydney twice a year. In 15 years since I've been doing this, I have stayed in several hotels, some better than others, but I have never stayed in a hotel as awful and quite frankly as absurdly overpriced as this Rydges. In any other country or city, this hotel would be worth no more than $100 a night, but I felt as if if i was have money stolen from me coming to this hotel. From the very beginning I felt treated as if I was somehow unimportant. The receptionist who checked me in, Kirsty, has yet to smile and exude any degree of warmth whatsoever even if I needed to ask her a question. The room, supposedly one of the hotel's best, room 1207, was dingy, dark, and a cramped queen size bed. Yes there was a kind of view, but you had to strain to see a glimpse of harbor.
My TV had problems when I connected my HDMI cable from my iPad to the TV, and of course the hotel staff had no idea what I was talking about and promised to send someone to check it out. That never happened.
I paid extra for breakfast a horrible affair, with overcooked scrambled eggs that reminded me of my childhood at boarding school. In most hotels you usually have someone prepare eggs to order for the additional $20 a night I was paying. But not here. One morning I got there at 9 am and was aced to move tables because she was preparing for lunch. Really?
There's the creaky dangerous sounding elevator in dire need of repairs. Also don't get any mail sent to to this hotel. They only check it three times a week and an engagement card I was expecting arrived three days later and the staff couldn't be bothered bringing it to my room. Rydges ought to be ashamed running a hotel in this way, which would be a two and a half star establishment possibly three. I was here with my fiancee, her first visit to Australia. What an introduction! The location leaves much to be desired.
This is an old hotel with poor sub service that is absurdly overpriced. It is unlikely I would ever return to any Rydges hotel following this experience. Travelers beware.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your tripadvisor review on Rydges North Sydney today.
It is unfortunate to hear that when returning to Australia you have had such an unfortunate experience in our hotel.
I understand that you stayed with the hotel for a number of days and that during this time you encountered some issues, some of which we were able to resolve and others that have let you down.
In relation to the price of the hotel it is a similar situation to "Airline prices" when the demand is high the rate goes up, the week you have chosen to stay with us was a demand week and the price you have been charged may have been higher during those days but comparable to the North Sydney market.
It is disappointing to hear your feedback on our junior staff member Kirstie, we work in an industry where our guests relations are key and to hear that we let you down is sad to hear.
Further to our telephone conversation this morning as Monday was a public holiday we only conducted the mail twice during the week, Wednesday evening you notified reception that the parcel had not arrived which we then collected on Thursday for you, I apologise that it was not brought up to the room but In relation to your breakfast, we have refunded you for this component while it does not take away your upsetting breakfast & hotel experience we hope you will accept the discount as a token of apology from the team.
I appreciate the time you have taken to bring these issues to our attention and should you have any further feedback please do not hesitate to contact me directly
Katie Dewar | Front Office Manager, Rydges North Sydney
Phone: 02 9922 1311
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.