What I mean by that is that the Hotel, which appears to have been built in the 70s sits atop what is essentially a very pricey restaurant, the only source of food in the hotel. Unless of course you use the mini bar where a kitkat will set you back $4, a bottle of wine $26AUD or a bottled beer between $8 and $9.50..............$4 for a kitkat? Shame on you!
As a business traveller, these amenities are important, well they are to me anyway.
So, the restaurant. It is possible to order some of the restaurant menu and eat in the bar area, but you can't eat the bar menu in the restaurant. As I was told by a member of staff "it creates the wrong image for the restaurant".
With that in mind and a bill for the FOOD ONLY for 2 courses for two of us coming to $93, you might imagine that the service was impeccable and well thought through. Me too, which is why I was surprised to have my desert delivered to me (because I ordered two courses up front presumably) before my colleague had ordered his desert.
The room. Adequate other than the lighting in the bedroom where presumably you are only supposed to be able to feel your way to bed.
I had cause to pack after the sun had gone down....BIG MISTAKE. I know my eye sight is not what it used to be but really? Two low energy wall lights?
And finally, greedy, greedy, greedy. We asked if we could use the room on our final day until 7.00pm that evening because we were working till 3 and then had to come back to the hotel to shower and pack for our 26 hour return flight to the UK.
The hotel said that they were not full so the room would probably have been empty anyway (I know, that's not guaranteed). The rate was $225. To add insult to injury, when we returned that afternoon at 3, the room had not even been serviced!
We did point this out at reception who offered to get it done but.................well you know the rest.
Oh yes and if you want the "day room service menu" which apparently is available until 10pm, (it says so in your guest guide so it must be true!) don't call in your order at 2 minutes to 10pm because they have already gone onto the "night menu".
So in conclusion, as a business traveller, the things which are important to those of us who are not on a relaxed schedule, THIS PLACE FAILED.
As a tourist, I would suggest that you get a place closer to the centre of town because honestly I had as good a room at the Travelodge for a lot less on my last visit.
Would welcome a response from the hotel service manager and if I get one I will post the outcome. I believe in being FAIR!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 11, 2013
Thank you for taking the time to review our hotel we appreciate the time you have taken to advise us of your stay
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We understand that when you are travelling and away from home having a good meal and options is very important. Our team do endeavour to provide the best possible service with options for restaurant dinning, bar snacks and room service, and yes they come from the same kitchen but most hotels operate this way.
Our food & beverage manager has reviewed your comments in relation to the mini bar, room service and Mundo restaurant. We do apologise for the unfortunate mishaps you have had but it is very rare that we will have comments on the minibar – Something that we will take on board. As for the dinner we will check with the team to ensure this isn’t a regular occurrence.
In relation to lighting as a Green globe hotel we try to be as energy efficient as possible by using compact/LED florescent lighting. We have reviewed your feedback with maintenance who are currently looking at a stronger globe that will ensure sufficient lighting.
In relation to your late checkout unfortunately when requesting a late check out after 1:00pm we do charge the full rate as we will not service that room or be able to sell it to another guest that evening.
I do apologise that your room was not serviced but as it was due out later that evening housekeeping would of left the room unless otherwise instructed. Reception are always proactive to assist when housekeeping has gone though.
It is unfortunate that we did not meet your standards sir and we assure you we always try our best to turn the guest around so I hope in good faith you do return to us to enjoy a more comfortable stay
If there is anything else I can do for you please let me know
Front Office Manager, Rydges North Sydney
Phone: 02 9922 1311
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.