Called in to the Rising Sun after a lunchtime walk. Ordered Ham, Egg, Chips & Peas, and Chicken & Mushroom Risotto.
Waited for around 25 minutes for our food to arrive which is acceptable if the food is being freshly cooked. However, my Ham & Egg Chips & Peas was barely warm. The chips looked a little "elderly" and were limp and tepid, as were the eggs and peas. All was served on a cold plate. My wife's Risotto was nice and hot and enjoyed by same. I asked for Brown Sauce when the food was delivered. This eventually arrived about half way through the meal.
Normally I would send food back, but since I was hungry, I ate it quickly, preferring this option to another long wait.
I explained to the waitress the problem with the temperature of the food when she came to clear away the plates. She said the plate had to be cold because of the Ham. This still doesn't explain why the rest of the food should only be tepid when brought from the kitchen?
However, we came to an amicable conclusion with a reduction on the bill.
Would I go again? Yes, because of how they handled the complaint I would give them the benefit of the doubt, and try it again. Also the newly decorated pub interior was pleasant!
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