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“Never again” 3 of 5 stars
Review of Rutland Arms Hotel Bakewell

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Rutland Arms Hotel Bakewell
3.5 of 5 Hotel   |   The Square, Peak District National Park, Bakewell DE45 1BT, England   |  
Hotel amenities
Ranked #5 of 7 Hotels in Bakewell
1 review
“Never again”
3 of 5 stars Reviewed January 23, 2013

Stayed whilst in business and needed to work in the evening but wifi not available on any of the 3 mobile devices I had nor any of those of my colleague in either of our rooms. Carpet filthy. Bedding stained inadequate bedding given time of year and temperature of room. Glad I didn't pay out of my own pocket

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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487 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Lowestoft, United Kingdom
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 19, 2013

Room in the annex across the road from main building. A bit of a blind corner when crossing to go to the hotel Room very comfortable. Everything worked OK. Main building very good as was the service and food. Hopefully we will be there next January.

Room Tip: All parking space, which possibly is limited, is by the annex. Again driving out and turning left in...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed January 16, 2013

We have just spent 3 enjoyable nights in the Rutland Arms.
Our group of 2 couples both had different rooms, ours was at the rear with a view of the church (warning if you're a light sleeper & you like open windows, the bells chime every 15 mins), the others were at the front with a view down the main street of Bakewell.
Both rooms were a good size with decent bathroom although our shower was rather slow so hair-washing took longer than usual.
Downstairs the hotel looks smart with a decent lounge & bar area & a very welcoming fire which was lit all the time during January.
We ate in the bar one night & the food was fine although there is a lot better elsewhere in Bakewell & had breakfasts in the restaurant which were OK, with a full English or combinations of breakfast foods available as well as kippers etc.
The car park across the road was small, it was OK for us in January but probably would be full in busier times.
We all kind of liked the hotel, it was better than similar old style UK hotels we've stayed in. Also, it's very well located in the centre of very pretty Bakewell.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northamptonshire
Top Contributor
66 reviews 66 reviews
13 hotel reviews
Reviews in 43 cities Reviews in 43 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 14, 2013

Very busy day, shopping away.
Dog friendly in one end of the bar.

Food 3* - average, but the service far than more makes up for this.

Partner left item, and after comformation, was posted back to use very rapidly.

MAny thanks for your excellent concierge service.

Room Tip: Did not stay = but bar / lounge very comfortable.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Derby, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 9, 2013

t it's notWe visited as part of a larger wedding party. An initial frustration was the lack of car parking - the car park which is not ever so well signed was full, and we parked in front of the side door to the property. After being told by reception that we were preventing a ramp being put down in the event of a fire, we moved the car onto the road, however had to be out in the morning by 9am in order not to get a parking ticket. As an added frustration, in the morning - somebody else was parked there!
The room that we were given was adequate, in the courtyard across from the main hotel building. Initially the room was cold, but soon warmed up when when we put the radiator on. There was not much room for two of us to change in, but again, it was bearable.
The bar in the hotel was basically stocked yet reasonably priced, but it was a disappointment that there was no cask ale on sale.
The meal that we were served was the OK part - nothing more, nothing less. It was a set and pre-ordered menu that unfortunately was delivered slowly. The beef especially was barely sealed, which did put off some of our party. The dessert plates and dishhes were not cleared for over 2 hours after they had been finished.
I agree with the comments that others have left regarding service - it is a shame that there was not enough man power to deliver the full customer experience.

Room Tip: Not in the courtyard if possible.
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Yorkshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 8, 2013

We certainly won't be staying here again, mainly because of the appalling behaviour of the housekeeper (see below)! But let us start with the pros:

1) The food is generally very good (however, if you're gluten-free, do watch out - they appear to have problems with keeping a track of everything with gluten in it on a given meal. Also, the toast for breakfast was ALWAYS cold. And only done on the one side. We kept on having to send it back).
2) Some of the rooms are lovely - I would particularly recommend Room 11, which has a lovely four-poster in it. Or Room 2 (which I think is the one which Jane Austen is supposed to have stayed in).
3) The manager was very polite, nice and friendly.

Now onto the Cons

1) The service - this was probably the biggest downside; some of the waitresses/waiters are lovely. On one occasion at breakfast, we were actually told to "hurry up - there's only 45 minutes before we have to start clearing away!" by one of the staff! Another time, we waited 40 minutes for our breakfast to arrive, only for them to have made a few errors in what we'd ordered!

But the housekeeper was the rudest and most aggressive that we have ever come across My elderly parents had requested some more shower gel, the manager said "yes, that's fine". The housekeeper turned up at the room and was fuming, completely lost it with my mother - "the manager doesn't know what he's talking about, I'M in charge, we can't give you any more toiletries - don't you know they're complimentary?! You only get a full basket of toiletries for the more expensive, £179 (or something)-a night rooms. They're complimentary, you know" and so on and so forth in a similar vein, turning bright red with outrage. My mother kept on trying to reasonably point out that they just needed a couple more small tubes and finally got some thrust at her by the housekeeper, who then stalked off, still muttering under her breath! Mum was shaking after her encounter. My apologies for this turning into a bit of a rant, but I was appalled at her treatment.

I should point out that my parents had paid for our entire family (7 of us) - for all the rooms, a Christmas lunch, breakfast and dinner included - a bill of several thousand pounds. And for the housekeeper to deny my elderly mother a few tubes seemed outrageous. The housekeeper was, a few minutes later, overheard by my brother complaining about my mother at the main reception, in full hearing of everyone. Simply terrible.

2) The Christmas lunch is NOT worth the money (£70 a head, I believe. Excluding drinks.) - for this you get about 3 canapes each on little paper plates and some strange-tasting mulled wine (we were under the impression it was champagne and canapes instead, but I could have got this wrong) and a fairly nice, but not amazing, three-course Christmas lunch. The streamers were fun though!

3) A few niggles with the rooms: shower pressure was very poor in most of the rooms, the towel rails weren't heated and the radiators appeared to be on only intermittently.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 4, 2013

On arrival the overall experience was not too bad they changed our room from 2nd floor as stairs are difficult for me and no lift!The room was small and dark facing the rear not good £129.00 for B&B in this establishment was way over the top.The restaurant on a cold wet evening was inadequately heated. The staff were so few they were having to too the jobs of 2 people which was extremely unfair over a holiday period and I applaud them for their cheerfulness and help. I do hope they were well appreciated by their managers!

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rutland Arms Hotel Bakewell

Address: The Square, Peak District National Park, Bakewell DE45 1BT, England
Location: United Kingdom > England > Peak District National Park > Bakewell
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #5 of 7 Hotels in Bakewell
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Rutland Arms Hotel Bakewell 3.5*
Number of rooms: 35
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Also Known As:
Rutland Arms Bakewell
Bakewell Rutland Arms Hotel

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