we went cycling on the monsal trail and finished up here to use our groupon voucher. any main meal and cream tea for two, bargain! we asked if we could order our our main courses and hold the cream teas until we were ready, so we could have a wine and beer with our main meals, but the answer was no, because it made it too complicated!? so the wife had a wine while i was forced to have a pot of tea for two to myself. we both had burgers, which were very good. but by the time i got to my scone, my tea was cold, so asked for hot water and ordered an extra latte. when the staff came to collect the plates no one asked if we had enjoyed our meals, they seemed more happy to be hiding behind the counter chatting. there were was no interaction with customers or a smile to brighten the place!?
i am from chesterfield, and heard several different accents in the cafe, but ime afraid there wasnt the great derbyshire friendliness to be seen, what a shame. even i felt a stranger in my own county.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 16, 2013
I'm very sorry to hear the staff didn't accommodate your request to have the tea after your main course. We try to be flexible on matters like that but obviously on this occasion the message didn't get through to that particular person. I assume the member of staff in question didn't have the confidence to go off the normal 'protocol' on a busy summer day. We will make sure it is not an issue again.
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On occasion the lovely staff do stand and converse with one another but they work very hard and cover a lot of miles in such a busy, large place. It is cafeteria service rather than table service. Friendly chatty staff is what we have here and we get so many comments on what a nice bunch they are. We would much rather have that than individuals shuffling around resentfully.
Strange comment about accents! I don't see the relevance in that, but it's certainly ironic as it is a fact that 95% of our front of house staff have been brought up in Derbyshire. Mainly Bakewell and surrounding villages and even a few from Chessie!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.