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“Excellent hotel and great service” 5 of 5 stars
Review of Casa Hotel

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Casa Hotel
4.0 of 5 Hotel   |   Lockoford Lane, Chesterfield S41 7JB, England   |  
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Hotel amenities
Ranked #1 of 16 Hotels in Chesterfield
Chesterfield, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Excellent hotel and great service”
5 of 5 stars Reviewed November 29, 2013

Stayed here for two nights in November in the Jacuzzi suite

room is excellent spacious, luxurious and you really forget where you are when your inside I love it. They really thought of everything, even fresh milk in the fridge which is a nice touch!

We ate in the Bar Food was excellent and staff were Very friendly

The jacuzzi is amazing I could and did to be honest sit in there for hours!! The bed was probably the mos comfortable bed I have ever slept in in my life!!

Around excellent hotel couldnt find one bad thing to say about it......Brilliant!!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DownhamStuart, Operations Director at Casa Hotel, responded to this review, December 9, 2013
Dear Bella0308

Thank you for your fantastic feedback. It is wonderful to hear that you could not find a fault. Our Jacuzzi suites are very popular, so much so that we are thinking of adding jacuzzis to our balcony suites.

kind regards

Mark Thurman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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849 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Chichester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 27, 2013

My husband and I stayed for two nights in this hotel and found it to be quite outstanding. We have stayed in many 5* hotels that didn't even come close. The staff were great, friendly and attentive without being too obtrusive and most efficient. There were many little touches that made this hotel special, proper milk in the fridge and even home made biscuits. Breakfast to die for! Casa Hotel has a lovely atmosphere, great decor, the rooms were spotless and very comfortable. We would definitely stay here again Can't wait!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DownhamStuart, Operations Director at Casa Hotel, responded to this review, November 28, 2013
Dear SelseyBill

What fantastic feedback, thank you. It is great to hear that the little touches like fresh milk and homemade biscuits are recognised and appreciated. Our team work very hard to ensure our guests enjoy their stay with us.

We look forward to seeing you in the near future.

Kind regards

Mark Thurman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
YORKSHIRE
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 25, 2013 via mobile

Stayed here for just one night to attend an event at Chesterfield Football club ( which is just over the road). There is plentiful free parking at the hotel.

The check in staff were friendly and helpful. Later on the reception staff were great about setting up an extra key for my other half who decided to move on from our event into Chesterfield centre but hadnt got a key. That was great as it meant I didn't get woken up at 03.30!!

The room was modern and the bed comfortable. The shower was powerful and hot. The cold milk and water was a brilliant extra and the biscuits delicious.

Breakfast was good and no waiting for a table despite going down at a busy time.

The bar was busy with a good atmosphere but drinks are quite pricey.

Overall a lovely modern hotel with helpful friendly staff. I wouldn't hesitate to recommend this hotel to other people- well done to the team.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DownhamStuart, Operations Director at Casa Hotel, responded to this review, November 28, 2013
Dear Snowfairy

Thank you for your wonderful review. It's great to hear that you enjoyed your stay with us and that you were able to get a good nights sleep after a function.

Your great feedback has been passed on to the team.

Kind regards

Mark Thurman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 25, 2013

We booked this hotel as a break for my wifes's birthday. The hotel was excellent. the room was clean and facillities were elxcellent. we decided to have room service and just stay in the room< the food was excellent and did not take long to arrive after ordering. the bed was comfortable and large and for sale! if you wanted. we will definitely stay again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DownhamStuart, Operations Director at Casa Hotel, responded to this review, November 28, 2013
Dear Aidan565

Thank you for your review. I am so pleased you enjoyed your stay with us and indulged in a bit of room service within the comfort of your room.

We look forward to seeing you again soon.

Kind regards

Mark Thurman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 24, 2013

I have stayed at this hotel a fair few times and as always it is comfortable, warm and welcoming. However l have never been told on any of my visits that the card swipe deposit of £50 that they take from you takes up to 10 working days to go back onto your account after you check out. I am sorry but this is wrong and l was never told when l checked in. When l questioned the receptionist l was fobbed off, which is a real shame as all the team are fantastic. I would really be helpful for this information to be given at checkin so guests like myself can make the decision whether to leave card details or not.
Ps. I love creme brulee and the homemade one from the restaurant had curdled and tasted of nothing shame really as the biscuits are great!

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DownhamStuart, Operations Director at Casa Hotel, responded to this review, November 28, 2013
Dear Gingerbiscuit22

Thank you for your review. I am pleased you enjoy staying in our hotel. Please allow me to provide an explanation for the pre authorisation. Like the vast majority of hotels we take a pre-authorisation of a card for the amount of the room and £25 per person per night to cover any extras such as drinks in the bar or food within the hotel that is then charged back to the bedroom. We have to pre-authorise as a method of guarantee for the items used as unfortunatley we have in the past had non payment of bills through people not being able to pay the amount they have charged to their bedroom. The money is not held by us, this is a banking issue and if we were able to unfreeze these funds we would,differnt banks release the funds at different times, commonly 2-3 days but in some instances as you have experienced up to 10 days. Guests are always asked if they would like to pre-authorise for extras and told that if they do not wish to do so then they can pay for items as they go as payment to the room without a card will not be allowed. I am sorry and suprised that you were not given this option on check in, perhaps the assumption was made as a previous guest of our hotel that you were familiar with the policy we have in place. I hope the above explanation sheds a bit more light on the pre-authorising procedure and I am once again sorry for the miscommunication on your most recent stay. We hope to see you again in the near future.

Kind regards

Mark Thurman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
1 review
5 of 5 stars Reviewed November 24, 2013

Enjoyed 2 nights of Casa warmth and friendly service when we visited Chatsworth. Yes the beds are excellent as are the room facilities and the meals in the bar and restaurant but for us the best part was the warmth, friendliness and helpfulness of the staff. We shall return!!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DownhamStuart, Operations Director at Casa Hotel, responded to this review, November 25, 2013
Dear Maryjnp

Thank you for taking the time to provide us with such a great review. It is so pleasing to hear that it is our staff that made the difference to your stay and that the personable approach we take is recognised, it truly does make all of the hard work so much more worthwhile.

We look forward to seeing you again soon.

Kind regards

Mark Thurman
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nr Guildford
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 18, 2013

We stay at the Casa Hotel quite regularly when we visit family close by. Location is perfect. Staff are really friendly and have readily recommended local restaurants and made reservations for us ! The rooms are really well equipped and in our view have the best hotel bed we have ever stayed in !! Looking forward to another good nights sleep the next time we stay !!

Stayed June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DownhamStuart, Operations Director at Casa Hotel, responded to this review, November 25, 2013
Dear KJRNrGuildford

Thank you for your review. We get lots of great comments on our award winning beds, you may have noticed in the room that you can "Buy the Bed", a number of people have taken advantage of the discount buying through us provides.

Please do not hesitate to contact us for more information,

Kind regards

Mark Thurman
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Hotel

Address: Lockoford Lane, Chesterfield S41 7JB, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Chesterfield
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 16 Hotels in Chesterfield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
Casa is Chesterfield premier four star hotel. An independent hotel, situated in the historic market town of Chesterfield, within easy reach of the beautiful Peak District and neighbouring cities, Sheffield and Nottingham. Casa is one of the only hotels in the UK that offers hot tubs on the balconies of four of our luxury suites. Each of our 100 bedrooms are designed with comfort and luxury in mind, fully controlable air conditioning thoughout, all windows are triple glazed and we only use award winning Hynos mattresses on our beds, rain showers in the bathrooms and 32' LCD screens with freeview, free high speed Wi-Fi and private fridges stocked with water and fresh milk. You'll also find homemade biscuits for your tea or coffee. Our bathrooms have rain showers with controls that enable you to adjust the temperature before getting in, without getting soaked. Our rates include a hearty breakfast in the Cocina restaurant, with eggs, bacon and sausages that are sourced locally from Walton Lodge Farm, just four miles away. To complement Casa's theme, Cocina restaurant offers a menu with a Spanish twist. Our talented chefs cook using Josper charcoal ovens, flown over especially from Barcelona. Our wine list is of the highest quality, thanks to the owner's passion for fine wines. Our cocktail bar, Barca, is a haven of free Wi-Fi, fresh coffee, delicious food and signature drinks, made using only the best brands and ingredients from around the world. Our eleven meeting rooms are purpose built to offer you the latest in conferencing solutions. We are able to accommodate from two to 280 people and all of our meeting rooms have floor to ceiling windows for maximum daylight, air conditioning, complimentary high speed Wi-Fi, data projection and 32" LCD televisions. ... more   less 
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