We booked to stay at the hotel as part of our honeymoon trip. We have previously emailed the hotel regarding our complaints and have heard nothing- this was over a week ago.
We booked a "deluxe" room with a four poster bed and roll top bath!......
Having arrived at the hotel we were met by a lovely receptionist who gave us our room key. We were also greeted with a bottle of fizz which was lovely of which we brought another bottle of later from the bar.
We went upstairs to find a shabby room with a disgusting bathroom, of which to be honest has a long way to go to be described as "deluxe". I went and asked the receptionist if there were any bigger/nicer rooms. She gave me 2 room keys to view the rooms and said I could swap to either at no extra cost.
The receptionist was very friendly and cannot fault her professional approach to our predicament. We chose room 8.
Room 8 is far from a "deluxe" room, but has the potential to be with some work!!! The carpet were disgusting, the bed was dusty and the bathroom again was shabby, old and dirty! There was no luxury bathroom and no roll top bath!However we didnt want to make a fuss, we were tired and the room was a vast improvement to the previous room, of which we would have left straight away if there was no alternative. The hallway was covered in a manky stained carpet and covered in bags of linen and dirty looking pictures everywhere.
We then went for a walk in the grounds.... Which are advertised as well maintained etc- this was not the case at all???
We had booked dinner for 8 and were apprehensive to what the food would be like!
Well we were more than pleasantly surprised! Wow the food was absolutely amazing!!how does a hotel that is so run down serve food like that?the chef is amazing and we asked the waiter to thank him for our meal. The chef also changed one of the meals for us. This meal was one of the best meals we have ever had!The waitress and waiter were brilliant!!polite, efficient and very friendly.
We then returned to our room ready for bed! The bed was uncomfortable, the room was hot and the window does not open! We barely slept due to the heat, lack of comfort and the extreme amount of banging we could hear In the hotel????...... but this could have been another couple I supoose?????? I just cant belive we couldnt open the windows surely this a health and safety breach???
We paid full price for our room, and expected a "luxury" experience or as the hotel website describes "deluxe"!
We were very dissapointed- except for the food, waiting staff and receptionist! I also cannot belive they havent repsonded to my email!! I hate to slate places but that was just the icing on the cake!!!!!!
- Official Description (provided by the hotel):
- Perfect food and incredible, caring staff where "nothing is too much trouble" is what makes this truly unique and boutique English country house no. 1 in the area. With stunning views overlooking the World Heritage Roman city of Bath, in 15 acres of gardens, Croquet and a 9 hole practice golf course, you'll be spoiled indeed! ... more less
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- Also Known As:
- Rudloe Hall Corsham
- Hotel Rudloe Hall
- Rudloe Arms Corsham, Wiltshire