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Swan Hotel: Traveler Reviews

TripAdvisor Traveler Reviews

Reviews of Swan Hotel

( 12-14 of 14 )
“A Different Place?”

Swan Hotel

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4 of 5 stars
Southampton, England
Feb 7, 2005
4/4 found this review helpful

Fortunately, we'd booked the Swan before I read the reviews on TripAdvisor. It was thus with some trepidation that I approached the place but fortunately my fears were completely unjustified. At eighty pounds, our room wasn't the cheapest in the area, but I've certainly paid much more and got less. From start to finish the staff were friendly and helpful: at the beginning there had been a mistake in our e-booking, which the receptionist firmly blamed on the booking system and remedied immediately with good humour. The room was comfortable and was laid out so that it was easy for me to work without getting in my wife's way. We had intended going out for a meal, but it was raining quite hard so, without warning and only half an hour before the official end of food orders, we asked for a table in the restaurant. I've spent enough time on the other side of the fence to know how unpopular we may have been, but there was no sign of this and no pressure from our server - both the meal and the wine were good and better value for money than the other proper restaurants in town, being priced at about the going rate for an equivalent pub meal. Our experience goes to show either that a couple of reviewers can catch the place on a bad day, or that we caught them on a good one - we've decided to use the place again and I'll report back after that.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: January 2005
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young singles, An amazing honeymoon, Older travelers, Tourists
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“Does not live up to published description”

Swan Hotel

Dec 14, 2004
7/7 found this review helpful

Very overpriced at £95 ! Room not clean and dirty bath.
Staff off-hand and appeared disinterested. Although zero degrees outside there was no heating in room. Hot water barely warm. Couldn't provide a full breakfast as it should be included in the price, as they had 'run out' of essential items. Other guests were also complaining.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: December 2005
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“At £95 - Overpriced”

Swan Hotel

Dec 12, 2004
9/9 found this review helpful

Great Location, lovely town. Attractive exterior to hotel. Service, friendly but very sloppy, obviously all untrained. Also not to keen on seeing the breakfast server, smoking between dishing up breakfast. Bendy toast in the morning, discoloured avocado in evening meal. Room - clean and large, bed needed replacing as side had collapsed and the springs were uncomfortable on that side of the bed, also didn't like sleeping with a rubber sheet under the sheet as it makes for a sweaty night. Took about 5 minutes each time we tried to get in the room as the lock on the door was sticky and obviously had a certain knack to opening. Wouldn't have commented on the above if the heating had been on. When we arrived at 6pm the windows in the room were open and the heating on. The heating went off early evening, we were told it was on a "timer" the heating then came on for a short while and then didn't seem to come on again for the rest of our stay. Although there was a small fan heater in the room it wasn't enough to heat the room and we certainly wouldn't have it running while we were asleep. Although there were two extra blankets in the cupboard we were not cold in bed but were very cold in the morning without the heating in the room. Certainly would expect to have heating on at the beginning of December. Would have been nice at the end of the stay to have been asked if everything was ok and had the bill explained rather than just "told" to sign.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews of Swan Hotel

( 12-14 of 14 )
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Swan Hotel Address

1 Church St, Bradford-on-Avon BA15 1LN, England