We stayed here for a couple of nights and has been nice but I would not say "luxury"
On arrival in our room we were pleased with the size of the room. Very large room and bathroom, full of antique furniture and creaky chairs. Very nice. Only issue was the absolutely filthy bedcover (quilt), which I immediately took off and put into a drawer... It was covered in dried food and goodness knows what else... Yuck!!
We then all went downstairs to have afternoon tea. This was delicious.... And the kids tea was very very nice... With jelly and icecream etc.... Very well presented. The only thing was that the resident dog kept sniffing around the food and at one point he ate my husbands scone and then proceeded to lick the clotted cream dish.. We did mention it to a member of staff who just chuckled and said "naughty monty" the cream tea was still on our bill at check out! Another family had a cream tea when we had ours, and their scones were still frozen in the middle... So obviously not freshly baked scones as we first thought... But yummy all the same (the ones we managed to eat before the dog!). Talking of dogs... Lots of dog poo in the grass.. So beware of that when your toddler is trudging across the lawns! Maybe some dog poo bins would be useful?
The crèche was great.. Although our 6 year old didn't really want to go in as he said lots of babies... Staff were great and plenty of toys etc... We also used babysitters. They were fabulous.
Dinner was lovely. Especially for £39. Could have done with a couple of specials though... I though there were supposed to be specials...but one was only mentioned on the last evening of our stay. Wines seemed to be running out. We wanted a Gavi di Gavi and that was out of stock, and another couple found themselves being told the same thing with regards to another wine.
Cinema great... Good idea.
Breakfast. If you wanted a cooked breakfast, there was plenty of choice, but for a continental, just a tiny bowl of brown fruit on display. Staff should pay more attention to detail at breakfast. There should be someone dedicated to clearing up? If you are not one of the first to arrive for breakfast, then you are greeted with a bomb site on arrival. The area where the choice of cereals, brown fruit and fruit juices are displayed really should be kept on top of. There were children taking Nutella, licking the spoon and placing it back in the jar and just in general, tea pots are stained glasses are unpolished bowls still have residue around them... Just the general housekeeping side of the food service is definitely not 'luxury'. Standards are low. I have worked in hospitality, and things like this are not really acceptable. As with another review before this, we also had to hunt down cutlery and at one point, when asking for a bowl were told 'they are still in the dishwasher'. Maybe someone could give the windows a clean too? The internal windows between the conservatory and dining room have been wiped with a dirty cloth. I just found myself wondering why the general manager had not noticed such things? These are really silly things, but issues that shout out that the attention to detail is just non-existent. Clean the mirror in the dining room too!! Same dirty cloth has been used to wipe that too!!! It was something a few diners were laughing about on our first evening at the hotel. It's just sloppy.
Would we return? Not sure. The hotel makes its money with, I would say, the weekend which we were there, 95% of clientele coming from London, definitely most children being privately educated.. Professional families, lots of talk at dinner about banking, hedge funds etc... Probably see the hotel as 'shabby chic' as used to city life. We already live on the verges of the countryside in Virginia Water, Surrey... And when you compare something like "Cowarth Park" hotel, again in the countryside, children (and even your horse) welcome, childrens tea served in the barn there... It throws this hotel to the ground in terms of attention to detail without being stuffy....
Staff were friendly and fabulous at Woolley. Smiles, nothing too much trouble... Food great, just few things on the details side, which I would think that a GM would notice and be hot on!
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- Also Known As:
- Woolley Grange Hotel Bradford-On-Avon
- Woolley Grange Bradford-On-Avon, England