Booked a suite. So expected a suite, on arrival through a wedding party - were given the wrong room - a suite is two connected rooms or areas at least, usually including an area where one can relax and have a meal etc away from the sleeping area. This Hotel misrepresentes the room as a suite and expects some of the well finished bathrooms to compensate.

To make just a few brief points

Anyway we were moved to another room still not a suite, and when we went to get our new key that night were given the wrong room again - some of the staff tried hard but there no proper management plan, I think they rely on the somewhat laid back country house informal attitude, There is no proper reception just a desk occupied on a random basis and you usually have to go looking for somebody. The coridoors are dark and there are no signs to direct to rooms etc overall somewhat shambolic and disappointing - oh and there is the gate where you have to have memorised a code to escape no sensors camera or intercom very frustrating - we got a reduction on the bill so I guess it was not a nightmare but still very frustrating.

Not only is the setting wonderful but I found the food to be incredible. Whilst the decor in the restaurant was a little opulent for me I cannot fault the service or the Chef. Try it.

fantastic building, stylish interior, great food, all let down by very bad and arrogant service.

Contacted the hotel myself ,stayed over the night after doing some xmas shopping in Liverpool.The hotel were kind enough to upgrade our room as I'd surprised my wife for her birthday.I've some good comments and bad.The hotel would probably suit older people or foriegners rather than my wife and I as it was very dated in my opinion,the bar was very small with not much selection and I don,t think you could call the rooms any thing close to 5 star.On the good side we ate in the grill room where the food ,service and waitress was fantastic ,even this area was quiet only ourselves and another table of four.Breakfast the next morning was nothing special.Overall though very expensive for what we got.