We (me and my husband) stayed here for 2 nights over Easter 2008. We booked a deal where 1 evening meal was included as well as 2 nights B & B.
On arrival the hotel looked like a fairly average 3 star. Our check in was not great mainly because the receptionist appeared to be young and inexperienced. We had to ask where we would get breakfast and evening meal. We then had to ask when we were able to go for our evening meal - at this point she told us we could go anytime at all (turns out to be not so). We were given the key to room 102 and no direction for where to find it, and no help was offered for our bags.
On arrival at the door of the room it was labelled as an executive suite which surprised us as we hadn’t booked it. The room was fairly clean, and very large. It had plenty of storage, a sofa, coffee table, a small fridge, TV, double bed and a seriously huge ensuite bathroom (largest hotel bathroom I had ever seen) which had a bath and shower over it. We unpacked and settled in well – but unfortunately our problems were not over.
As we were walking past reception later in the evening, we happened to ask the receptionist what time the restaurant would be closing, to which she replied she wasn’t sure, and that it had been fully booked out after 7.30pm, so we would need to take our meal before then! This really annoyed me because if she had booked it for us earlier at check-in we would not have had the problem. We decided to take our meal the next evening, but she still didn’t book it for us, rather telling us to do it the next day.
The biggest problem we experienced came to light later that evening (Saturday). Unfortunately room 102 is directly over the bar and disco, and the noise from below is simply incredible. We tried to bear it but could not - I don’t think anyone staying for a relaxing break could. That night there was an older male on reception and he was happy to move us, and was fairly quick at getting us moved, but the hassle of moving all of our stuff really was not needed on a 2 night break.
We ended up in room 124, which was on the opposite side of the hotel and perfectly quiet. We were happy enough in it for the rest of our stay. It was a smaller room and again, fairly clean and tidy (the toilet was pretty dirty though), the only negatives were the view, as it looks over a roof top, and that it had no fridge. We only discovered the next day that the TV had no aerial, and so we ended up having to get that seen to as well.
The next day we had more problems with our evening meal. We booked it with another different receptionist in the morning time for 8pm, however that evening around 6pm, when we came back from a long day out, we were told the restaurant would be closed at that time and we would have to eat earlier! We ended up going for our meal at 7.20pm and thank goodness it was worth the wait and all of the hassle. The staff in the restaurant were lovely, and the food was pretty superb. I don’t think the breakfasts quite matched such a high standard but they certainly weren’t too bad.
I am afraid my final comments match the general consensus on trip advisor. I would not return to this hotel, but rather, I would find a local B & B, and enjoy the Mourne mountains from there. The area really is outstandingly beautiful and well worth a visit by anyone!
- Also Known As:
- Kilmorey Arms Kilkeel
- Kilmorey Arms Hotel Kilkeel, Northern Ireland